Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems...Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup ...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems...Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup ...
Dell Technology Guide
Page 268
...take five or more minutes to the operating state it was in the User name field, then click OK. 5 Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6 Click Next. These options restore your hard drive to complete. Any programs or ... administrator in when you may need to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. A message appears when the operating system and factory-installed applications have been ...
...take five or more minutes to the operating state it was in the User name field, then click OK. 5 Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6 Click Next. These options restore your hard drive to complete. Any programs or ... administrator in when you may need to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. A message appears when the operating system and factory-installed applications have been ...
Dell Technology Guide
Page 270
... the DELL logo appears, press immediately. NOTE: The next steps change the boot sequence for one time only. then, shut down your computer and try again. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list... 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to wait until you wait too long and the operating system logo appears, continue to complete the installation. 270 Restoring Your Operating System 3 Click Exit if the Install Windows message appears. 4 Restart the computer...
... the DELL logo appears, press immediately. NOTE: The next steps change the boot sequence for one time only. then, shut down your computer and try again. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list... 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to wait until you wait too long and the operating system logo appears, continue to complete the installation. 270 Restoring Your Operating System 3 Click Exit if the Install Windows message appears. 4 Restart the computer...
Dell Technology Guide
Page 272
...Tools Some of your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for laptop computers System messages Windows Hardware Troubleshooter Dell Diagnostics Function The power button light illuminates and blinks or remains solid to indicate different power states, such as ...power, no power, or standby. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors or problems, which need to diagnose and resolve problems...
...Tools Some of your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for laptop computers System messages Windows Hardware Troubleshooter Dell Diagnostics Function The power button light illuminates and blinks or remains solid to indicate different power states, such as ...power, no power, or standby. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors or problems, which need to diagnose and resolve problems...
Dell Technology Guide
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... topic on the Dell Support website support.dell.com. ALERT! Possible HDD failure during HDD boot test (see the documentation for assistance). See the documentation shipped with your computer or search for the topic on page 337 for either the operating system or the program that was running when the message appeared. CPU fan...
... topic on the Dell Support website support.dell.com. ALERT! Possible HDD failure during HDD boot test (see the documentation for assistance). See the documentation shipped with your computer or search for the topic on page 337 for either the operating system or the program that was running when the message appeared. CPU fan...
Dell Technology Guide
Page 276
...system setup program and ensure that was running when the message appeared. N O B O O T D E V I C E A V A I V E P R O B L E M . - System Messages for Laptop Computers NOTE: If the message you received is not listed in the drive. • If the hard drive is your boot device, ensure that the cables are connected and that ... setup program options (see the documentation for External Keyboards" on page 292. Keyboard failure or keyboard cable loose (see "Contacting Dell" on page 292. A chip on the system board might be enabled or disabled in BIOS setup. HARD DRIVE SELF MONITORING ...
...system setup program and ensure that was running when the message appeared. N O B O O T D E V I C E A V A I V E P R O B L E M . - System Messages for Laptop Computers NOTE: If the message you received is not listed in the drive. • If the hard drive is your boot device, ensure that the cables are connected and that ... setup program options (see the documentation for External Keyboards" on page 292. Keyboard failure or keyboard cable loose (see "Contacting Dell" on page 292. A chip on the system board might be enabled or disabled in BIOS setup. HARD DRIVE SELF MONITORING ...
Dell Technology Guide
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.... See "Entering the System Setup Program" on page 292. This message applies to notebook computers that the configuration information for the hard drive is correct (see "Running the Dell Diagnostics" on page 287. See "Lockups and Software Problems" on ... system setup program and correct the date or time (see "Entering the System Setup Program" on page 292. Run the Dell Diagnostics (see "Entering the System Setup Program" on page 308). NO BOOT DEVICE AVAILABLE - See "Drive Problems" on page 281). S H U T D O W N F A I D - ( V A L U E) - MEMORY DOUBLE WORD LOGIC FAILURE...
.... See "Entering the System Setup Program" on page 292. This message applies to notebook computers that the configuration information for the hard drive is correct (see "Running the Dell Diagnostics" on page 287. See "Lockups and Software Problems" on ... system setup program and correct the date or time (see "Entering the System Setup Program" on page 292. Run the Dell Diagnostics (see "Entering the System Setup Program" on page 308). NO BOOT DEVICE AVAILABLE - See "Drive Problems" on page 281). S H U T D O W N F A I D - ( V A L U E) - MEMORY DOUBLE WORD LOGIC FAILURE...
Dell Technology Guide
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... replace the CMOS battery. THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. STRIKE THE F1 KEY TO SHUTDOWN. TI M E R C H I P C O U N T E R 2 F A I T Y. - Run the Dell Diagnostics (see "Contacting Dell" on page 308). STRIKE THE F1 KEY TO S H U T D O W N . - Contact Dell for instructions, see "Entering the System Setup Program... THE F1 OR F2 KEY) IF YOU DO NOT WANT TO SEE POWER WARNING MESSAGES AGAIN. THE COMPUTER IS DOCKED AND ONLY BATTERY POWER IS DETECTED. NOTE: This message concerning the requirement of an AC power adapter type of 130-W or greater applies to...
... replace the CMOS battery. THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. STRIKE THE F1 KEY TO SHUTDOWN. TI M E R C H I P C O U N T E R 2 F A I T Y. - Run the Dell Diagnostics (see "Contacting Dell" on page 308). STRIKE THE F1 KEY TO S H U T D O W N . - Contact Dell for instructions, see "Entering the System Setup Program... THE F1 OR F2 KEY) IF YOU DO NOT WANT TO SEE POWER WARNING MESSAGES AGAIN. THE COMPUTER IS DOCKED AND ONLY BATTERY POWER IS DETECTED. NOTE: This message concerning the requirement of an AC power adapter type of 130-W or greater applies to...
Dell Technology Guide
Page 279
...Dell for assistance (see "Contacting Dell...PERFORMANCE TO MATCH THE POWER AVAILABLE. PLEASE CONNECT A DELL XXX-W AC ADAPTER OR GREATER FOR BEST PERFORMANCE....MESSAGES...THE RECOMMENDED XXX-W AC ADAPTER ORIGINALLY SHIPPED. WARNING: THE PRIMARY BATTERY CANNOT BE IDENTIFIED. WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1] ON THE [PRIMARY/SECONDARY] EIDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS. ...Dell for assistance (see "Contacting Dell" on page 307. STRIKE THE F3 KEY (BEFORE THE F1 OR F2 KEY) IF YOU DO NOT WANT TO SEE POWER WARNING MESSAGES...
...Dell for assistance (see "Contacting Dell...PERFORMANCE TO MATCH THE POWER AVAILABLE. PLEASE CONNECT A DELL XXX-W AC ADAPTER OR GREATER FOR BEST PERFORMANCE....MESSAGES...THE RECOMMENDED XXX-W AC ADAPTER ORIGINALLY SHIPPED. WARNING: THE PRIMARY BATTERY CANNOT BE IDENTIFIED. WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1] ON THE [PRIMARY/SECONDARY] EIDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS. ...Dell for assistance (see "Contacting Dell" on page 307. STRIKE THE F3 KEY (BEFORE THE F1 OR F2 KEY) IF YOU DO NOT WANT TO SEE POWER WARNING MESSAGES...
Dell Technology Guide
Page 282
... computer is connected to an electrical outlet that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Select Diagnostics from the boot menu and press . 282 Troubleshooting Select Diagnostics from the...
... computer is connected to an electrical outlet that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Select Diagnostics from the boot menu and press . 282 Troubleshooting Select Diagnostics from the...
Dell Technology Guide
Page 283
... from the diagnostics utility partition on page 284. Troubleshooting 283 NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run . NOTE: If you wait too long and the operating ... Microsoft Windows desktop; then, shut down and restart the computer. NOTE: If you see a message stating that appears and press . 5 Type 1 to start the Dell Diagnostics from the numbered list. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down...
... from the diagnostics utility partition on page 284. Troubleshooting 283 NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run . NOTE: If you wait too long and the operating ... Microsoft Windows desktop; then, shut down and restart the computer. NOTE: If you see a message stating that appears and press . 5 Type 1 to start the Dell Diagnostics from the numbered list. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down...
Quick Reference Guide
Page 29
... avoid possible keyboard failure, press and release in "Solving Problems" on page 38 and run Dell Diagnostics before you see the Regulatory Compliance Homepage at any time a message appears stating that shipped with your computer, perform the checks in even intervals to wait until you... contact Dell for extended periods of time. Troubleshooting 29 If you wait too long and the operating system logo appears, continue to open the Boot Device Menu. Starting Dell ...
... avoid possible keyboard failure, press and release in "Solving Problems" on page 38 and run Dell Diagnostics before you see the Regulatory Compliance Homepage at any time a message appears stating that shipped with your computer, perform the checks in even intervals to wait until you... contact Dell for extended periods of time. Troubleshooting 29 If you wait too long and the operating system logo appears, continue to open the Boot Device Menu. Starting Dell ...
Quick Reference Guide
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Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. Windows XP: Dell PC Restore Using PC Restore: 1 Turn on . During the boot process, a blue bar with PC Restore, click Reboot. 3 Click Restore and click Confirm. NOTE: Do not manually shut ...programs or files added since you purchased the computer. Use Dell PC Restore or Dell Factory Image Restore only if the Microsoft Windows System Restore did not resolve your computer. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method...
Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. Windows XP: Dell PC Restore Using PC Restore: 1 Turn on . During the boot process, a blue bar with PC Restore, click Reboot. 3 Click Restore and click Confirm. NOTE: Do not manually shut ...programs or files added since you purchased the computer. Use Dell PC Restore or Dell Factory Image Restore only if the Microsoft Windows System Restore did not resolve your computer. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method...
Quick Reference Guide
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... continue reformatting the hard drive and restoring the system software to reboot the system. The Dell Factory Image Restore welcome screen appears. 6 Click Next. A message appears when the operating system and factoryinstalled applications have been restored to factory condition. 8 ...Dell Factory Tools, then Dell Factory Image Restore. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on the computer. NOTE: Depending upon your configuration, you may take five or more minutes to access the Vista Advanced Boot...
... continue reformatting the hard drive and restoring the system software to reboot the system. The Dell Factory Image Restore welcome screen appears. 6 Click Next. A message appears when the operating system and factoryinstalled applications have been restored to factory condition. 8 ...Dell Factory Tools, then Dell Factory Image Restore. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on the computer. NOTE: Depending upon your configuration, you may take five or more minutes to access the Vista Advanced Boot...
Quick Reference Guide
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... Space is strongly recommended that were not previously created by you use the provided Dell Operating System media when reinstalling the operating system. NOTE: Do not press any keys if the message Press any other partitions appear that you , they may include a PC Restore ...partition (2.7 to install the Operating System. Troubleshooting 47 press the key, or the key if applicable, to format the partition. 7 After formatting the partition, Windows XP Setup will copy the necessary files to boot...
... Space is strongly recommended that were not previously created by you use the provided Dell Operating System media when reinstalling the operating system. NOTE: Do not press any keys if the message Press any other partitions appear that you , they may include a PC Restore ...partition (2.7 to install the Operating System. Troubleshooting 47 press the key, or the key if applicable, to format the partition. 7 After formatting the partition, Windows XP Setup will copy the necessary files to boot...
Quick Reference Guide
Page 62
... in the upper-right corner of the screen, press . NOTE: An error message is generated only after the computer attempts to boot from the hard drive when the diagnostic tests are booting to a USB device, connect the USB device to boot from the CD drive so that your device is on your computer. Changing... the USB flash option to a USB device such as a floppy drive, memory key, or CD-RW drive. You can run the Dell Diagnostics on (or restart) your computer to the boot menu. The computer attempts to a USB device, the device must first set the floppy drive to OFF in System Setup. 1 If...
... in the upper-right corner of the screen, press . NOTE: An error message is generated only after the computer attempts to boot from the hard drive when the diagnostic tests are booting to a USB device, connect the USB device to boot from the CD drive so that your device is on your computer. Changing... the USB flash option to a USB device such as a floppy drive, memory key, or CD-RW drive. You can run the Dell Diagnostics on (or restart) your computer to the boot menu. The computer attempts to a USB device, the device must first set the floppy drive to OFF in System Setup. 1 If...
Quick Reference Guide
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Index B beep codes, 37 BIOS, 53 Boot Sequence, 62 boot sequence changing, 62-63 option settings, 62 booting to a USB device, 62 C cards slots, 14 CDs operating system, 7 Check Disk, 40 computer beep codes, 37 conflicts software and ...adapter, 16 power, 13 sound, 15 USB, 12, 16 contacting Dell, 72 D Dell contacting, 71-72 Dell Network Assistant, 35 Dell Support 3, 34 Dell Technology Guide, 8 DellConnect, 36 diagnostics beep codes, 37 documentation Dell Technology Guide, 8 Service Manual, 7 E End User License Agreement, 8 ergonomics information, 8 error messages beep codes, 37 ESA, 26 Index 73
Index B beep codes, 37 BIOS, 53 Boot Sequence, 62 boot sequence changing, 62-63 option settings, 62 booting to a USB device, 62 C cards slots, 14 CDs operating system, 7 Check Disk, 40 computer beep codes, 37 conflicts software and ...adapter, 16 power, 13 sound, 15 USB, 12, 16 contacting Dell, 72 D Dell contacting, 71-72 Dell Network Assistant, 35 Dell Support 3, 34 Dell Technology Guide, 8 DellConnect, 36 diagnostics beep codes, 37 documentation Dell Technology Guide, 8 Service Manual, 7 E End User License Agreement, 8 ergonomics information, 8 error messages beep codes, 37 ESA, 26 Index 73