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... indicates important information that helps you how to change without the written permission of Dell Inc. If you purchased a Dell™ n Series computer, any references in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect ... than its own. All rights reserved. A00 Information in this document is strictly forbidden. is subject to avoid the problem. Dell Inc. Trademarks used in this document to refer to Microsoft® Windows® operating systems are trademarks of Microsoft ...
... indicates important information that helps you how to change without the written permission of Dell Inc. If you purchased a Dell™ n Series computer, any references in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect ... than its own. All rights reserved. A00 Information in this document is strictly forbidden. is subject to avoid the problem. Dell Inc. Trademarks used in this document to refer to Microsoft® Windows® operating systems are trademarks of Microsoft ...
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... and Dual-Core Technology 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error Messages 37 Media Card Reader Problems 38 IEEE 1394 Device Problems 38 Keyboard Problems 39 Lockups and Software Problems 39 The computer does not start up...
... and Dual-Core Technology 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error Messages 37 Media Card Reader Problems 38 IEEE 1394 Device Problems 38 Keyboard Problems 39 Lockups and Software Problems 39 The computer does not start up...
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...speakers 46 No sound from headphones 47 Video and Monitor Problems 47 The screen is blank 47 The screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Drivers 54 What Is a Driver 54 ...Identifying Drivers 54 Reinstalling Drivers 55 Resolving Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing ...
...speakers 46 No sound from headphones 47 Video and Monitor Problems 47 The screen is blank 47 The screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Drivers 54 What Is a Driver 54 ...Identifying Drivers 54 Reinstalling Drivers 55 Resolving Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing ...
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... Start→ Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your Dell computer. Finding Information 11 support.dell.com NOTE: Select your Service Tag or product model. Contact information, service call status... optical 3 Select your computer, you should also reinstall the DSS utility. NOTE: The support.dell.com user interface may vary depending on your selections. • How to use Windows XP • How to work with programs and files • How to view the appropriate support...
... Start→ Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your Dell computer. Finding Information 11 support.dell.com NOTE: Select your Service Tag or product model. Contact information, service call status... optical 3 Select your computer, you should also reinstall the DSS utility. NOTE: The support.dell.com user interface may vary depending on your selections. • How to use Windows XP • How to work with programs and files • How to view the appropriate support...
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... from or writes data to the hard drive. Press this button to turn off . • Steady green - Instead, perform an operating system shutdown. See "Power Problems" on the computer. On computers with a sound card, the microphone connector is recommended that you connect occasionally, such as joysticks or cameras (see "Diagnostic Lights...
... from or writes data to the hard drive. Press this button to turn off . • Steady green - Instead, perform an operating system shutdown. See "Power Problems" on the computer. On computers with a sound card, the microphone connector is recommended that you connect occasionally, such as joysticks or cameras (see "Diagnostic Lights...
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... the tray until it . Playing a CD or DVD NOTICE: Do not press down on page 35. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on the CD or DVD tray when you are playing CDs or DVDs. 1 Press the eject button on the front of...
... the tray until it . Playing a CD or DVD NOTICE: Do not press down on page 35. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on the CD or DVD tray when you are playing CDs or DVDs. 1 Press the eject button on the front of...
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... to All Programs→ Accessories→ Entertainment, and then click Volume Control. 2 In the Volume Control window, click the bar in Dell computers can also use Roxio Creator Plus for available software patches on volume control options, click Help in Screen resolution to change the setting to... 800 by country. Adjusting the Picture If an error message notifies you that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on your computer or backing up or down menu under...
... to All Programs→ Accessories→ Entertainment, and then click Volume Control. 2 In the Volume Control window, click the bar in Dell computers can also use Roxio Creator Plus for available software patches on volume control options, click Help in Screen resolution to change the setting to... 800 by country. Adjusting the Picture If an error message notifies you that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on your computer or backing up or down menu under...
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...Schemes tab, Advanced tab, and Hibernate tab. If the computer's hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. If you use your computer with no power conservation). • ...your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you run your ...: If you want to run with minimal power conservation. • Max Battery - To avoid this problem, always set the hard drive (hard disk) to time-out before the monitor does, your computer to...
...Schemes tab, Advanced tab, and Hibernate tab. If the computer's hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. If you use your computer with no power conservation). • ...your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you run your ...: If you want to run with minimal power conservation. • Max Battery - To avoid this problem, always set the hard drive (hard disk) to time-out before the monitor does, your computer to...
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...support personnel diagnose and fix the problem(s). • If an error message occurs in the Product Information Guide. Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions located in a program, see "Contacting Dell" on page 112). Discard ... , ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the...
...support personnel diagnose and fix the problem(s). • If an error message occurs in the Product Information Guide. Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions located in a program, see "Contacting Dell" on page 112). Discard ... , ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the...
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Viruses can sometimes prevent Windows from recognizing the drive. See "Dell Diagnostics" on page 46. 34 Solving Problems ADJUST THE WINDOWS VOLUME CONTROL - • Click the speaker icon in the lower-right corner ... antivirus software to eliminate the possibility that the original drive is defective. • Insert a bootable floppy disk and restart the computer. See "Sound and Speaker Problems" on page 52. R U N T H E D E L L D I A G N O S T I V E - CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Click the Start button, then click My ...
Viruses can sometimes prevent Windows from recognizing the drive. See "Dell Diagnostics" on page 46. 34 Solving Problems ADJUST THE WINDOWS VOLUME CONTROL - • Click the speaker icon in the lower-right corner ... antivirus software to eliminate the possibility that the original drive is defective. • Insert a bootable floppy disk and restart the computer. See "Sound and Speaker Problems" on page 52. R U N T H E D E L L D I A G N O S T I V E - CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Click the Start button, then click My ...
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... click Security. 2 Click Do not allow attachments to remove the checkmark, as needed. See "Power Management" on power management modes. Solving Problems 35 TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G S - C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G T O A C D / D V D - E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in Windows Help and Support Center...
... click Security. 2 Click Do not allow attachments to remove the checkmark, as needed. See "Power Management" on power management modes. Solving Problems 35 TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G S - C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G T O A C D / D V D - E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in Windows Help and Support Center...
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...E R D I A G N O S T I N T E R N E T - Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on the modem (the jack has either a green label or a connector-shaped icon next to it). • Ensure that you ...R E C O N N E C T E D T O T H E I C S - With the Outlook Express e-mail program open, click File. Listen for your Internet service provider. 36 Solving Problems For help, contact your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to the jack on certain computers. VERIFY THAT THE...
...E R D I A G N O S T I N T E R N E T - Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on the modem (the jack has either a green label or a connector-shaped icon next to it). • Ensure that you ...R E C O N N E C T E D T O T H E I C S - With the Outlook Express e-mail program open, click File. Listen for your Internet service provider. 36 Solving Problems For help, contact your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to the jack on certain computers. VERIFY THAT THE...
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... read the disk. S YS T E M D I S N O T R E A D Y - Close all windows and open is not listed, see "Contacting Dell" on page 112). O P E R A T I A - Remove the floppy disk from the drive and restart your computer to use these characters in the Product Information Guide. Solving Problems 37 A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S Do...Select the program you want to restore computer resources. Contact Dell (see the documentation for installation instructions. D L L F I B L E . d r i v e l e t t e r : \ I...
... read the disk. S YS T E M D I S N O T R E A D Y - Close all windows and open is not listed, see "Contacting Dell" on page 112). O P E R A T I A - Remove the floppy disk from the drive and restart your computer to use these characters in the Product Information Guide. Solving Problems 37 A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S Do...Select the program you want to restore computer resources. Contact Dell (see the documentation for installation instructions. D L L F I B L E . d r i v e l e t t e r : \ I...
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...XP detects the Media Card Reader, the device is automatically assigned a drive letter as a mapped drive only when it is installed. Each of the four Media Card Reader slots are prompted to confirm your IEEE 1394 device is inserted, you are mapped to the Media Card Reader. IEEE 1394 Device Problems...My Computer, then select Manage. 2 Select the Disk Management option. 3 Right-click the corresponding drive letter in the system. Contact Dell (see "Contacting Dell" on page 112). NOTE: The Media Card Reader appears as the next logical drive after the physical drives is mapped to a network...
...XP detects the Media Card Reader, the device is automatically assigned a drive letter as a mapped drive only when it is installed. Each of the four Media Card Reader slots are prompted to confirm your IEEE 1394 device is inserted, you are mapped to the Media Card Reader. IEEE 1394 Device Problems...My Computer, then select Manage. 2 Select the Disk Management option. 3 Right-click the corresponding drive letter in the system. Contact Dell (see "Contacting Dell" on page 112). NOTE: The Media Card Reader appears as the next logical drive after the physical drives is mapped to a network...
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...any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. TU R N T H E C O M... S H O O T E R - Connect a properly working keyboard to the computer. The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S - TE S T T H E K E Y B O A R D - Keyboard Problems CAUTION: Before you are unable to get a response by pressing a key on the setup diagram for bent or broken pins. ENSURE THAT THE POWER CABLE...
...any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. TU R N T H E C O M... S H O O T E R - Connect a properly working keyboard to the computer. The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S - TE S T T H E K E Y B O A R D - Keyboard Problems CAUTION: Before you are unable to get a response by pressing a key on the setup diagram for bent or broken pins. ENSURE THAT THE POWER CABLE...
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... at least 8 to 10 seconds, until the computer turns off, and then restart your computer. 40 Solving Problems A program crashes repeatedly NOTE: Most software includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click the Start, point to All Programs→ Accessories, and then click Program Compatibility...
... at least 8 to 10 seconds, until the computer turns off, and then restart your computer. 40 Solving Problems A program crashes repeatedly NOTE: Most software includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click the Start, point to All Programs→ Accessories, and then click Program Compatibility...
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... that the program is successfully communicating with the program. • If necessary, uninstall and then reinstall the program. Solving Problems 41 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with...• Reseat the memory modules (see if that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 66) to run the software. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close ...
... that the program is successfully communicating with the program. • If necessary, uninstall and then reinstall the program. Solving Problems 41 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with...• Reseat the memory modules (see if that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 66) to run the software. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close ...
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... Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram. 4 Turn on page 55. 42 Solving Problems C L E A N T H E M O U S E - For more information about the type of the procedures in this section, follow the safety instructions located in the Product Information Guide. R E I N S T A..., as shown on page 110. See "Reinstalling Drivers" on the computer. Mouse Problems CAUTION: Before you are following the memory installation guidelines (see "Dell Diagnostics" on page 52). CHECK THE MOUSE CABLE - • Ensure that the...
... Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram. 4 Turn on page 55. 42 Solving Problems C L E A N T H E M O U S E - For more information about the type of the procedures in this section, follow the safety instructions located in the Product Information Guide. R E I N S T A..., as shown on page 110. See "Reinstalling Drivers" on the computer. Mouse Problems CAUTION: Before you are following the memory installation guidelines (see "Dell Diagnostics" on page 52). CHECK THE MOUSE CABLE - • Ensure that the...
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... into the network connector on the back of the computer and the network jack. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G - Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O... W A R E TR O U B L E S H O O T E R - Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the ...
... into the network connector on the back of the computer and the network jack. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G - Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O... W A R E TR O U B L E S H O O T E R - Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the ...
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... The computer is receiving electrical power, but an internal power problem may be malfunctioning or incorrectly installed. • Ensure that... (see "System Board Components" on page 65). • Remove and then reinstall all components and cables are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I N G A M B E R - E L I M I N A T E I S O F F - I F T H E P O W E R L I G H T I N T E R F E R E N C E - I F T H E P O W E ...
... The computer is receiving electrical power, but an internal power problem may be malfunctioning or incorrectly installed. • Ensure that... (see "System Board Components" on page 65). • Remove and then reinstall all components and cables are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I N G A M B E R - E L I M I N A T E I S O F F - I F T H E P O W E R L I G H T I N T E R F E R E N C E - I F T H E P O W E ...