User's Guide
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Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
User's Guide
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... configuring the printer on a network, depending on the installation software CD. Inks in High-Yield cartridges allow you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your prints. Before replacing and recycling your printer 7 Finding information about the printer Publications... the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com.
... configuring the printer on a network, depending on the installation software CD. Inks in High-Yield cartridges allow you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your prints. Before replacing and recycling your printer 7 Finding information about the printer Publications... the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com.
User's Guide
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... Support Web site. About your operating system. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail ...product to view context-sensitive information. technicians • Supplies and accessories for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can be available in your country or region. What are already installed on your computer. ...
... Support Web site. About your operating system. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail ...product to view context-sensitive information. technicians • Supplies and accessories for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can be available in your country or region. What are already installed on your computer. ...
User's Guide
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...Set up the wireless printer on your printer model. Dell Wireless Setup Utility (referred to as Fast Pics) Manage, edit, transfer, and print photos and documents. Dell Toolbar (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance ...functions. • Contact technical support. Dell Ink Management System Order ink. Note: This program is installed...
...Set up the wireless printer on your printer model. Dell Wireless Setup Utility (referred to as Fast Pics) Manage, edit, transfer, and print photos and documents. Dell Toolbar (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance ...functions. • Contact technical support. Dell Ink Management System Order ink. Note: This program is installed...
User's Guide
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... installation Software resident in Mac OS X version 10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Dell. • Check the printer software version installed on thecomputer. These applications are installed along with the printer software. .... • Customize settings for the print job, such as the following: • Select the number of copies to as All-In-One Center) Dell AIO Setup Utility (referred to print. • Print two-sided copies. • Select the paper type. • Add a watermark. •...
... installation Software resident in Mac OS X version 10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Dell. • Check the printer software version installed on thecomputer. These applications are installed along with the printer software. .... • Customize settings for the print job, such as the following: • Select the number of copies to as All-In-One Center) Dell AIO Setup Utility (referred to print. • Print two-sided copies. • Select the paper type. • Add a watermark. •...
User's Guide
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.... 3 Follow the instructions on your printer > Settings tab > Wireless setup utility 4 Follow the instructions on the computer screen. Notes: • If you are installed on troubleshooting-specific connection types if you . 1 Make sure your printer for an ad hoc wireless network will remove it is configured. Configuring the printer for one...
.... 3 Follow the instructions on your printer > Settings tab > Wireless setup utility 4 Follow the instructions on the computer screen. Notes: • If you are installed on troubleshooting-specific connection types if you . 1 Make sure your printer for an ad hoc wireless network will remove it is configured. Configuring the printer for one...
User's Guide
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... can change the way you access your printer depending on your printer >Settings tab > Wireless setup utility 4 Follow the instructions on troubleshooting-specific connection types if you have configured your printer > Add. Networking 70 Switching to a wireless connection 1 Click or Start. 2... Click All Programs or Programs, and then select the printer program folder from the printer Web site. 3 Double-click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen for configuring the printer wirelessly. See related topics on the computer screen. ...
... can change the way you access your printer depending on your printer >Settings tab > Wireless setup utility 4 Follow the instructions on troubleshooting-specific connection types if you have configured your printer > Add. Networking 70 Switching to a wireless connection 1 Click or Start. 2... Click All Programs or Programs, and then select the printer program folder from the printer Web site. 3 Double-click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen for configuring the printer wirelessly. See related topics on the computer screen. ...
User's Guide
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If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for paper jam messages, and clear any jams. • Check the ink ..., print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 88 • "Printhead errors" on page 88 • "Software did not install" on page 91 •...
If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for paper jam messages, and clear any jams. • Check the ink ..., print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 88 • "Printhead errors" on page 88 • "Software did not install" on page 91 •...
User's Guide
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...: Do not release and until Language Selection appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING...
...: Do not release and until Language Selection appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING...
User's Guide
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Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 3 Wipe the contacts using a clean, lint-free cloth. • On the printhead Troubleshooting 89 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 3 Wipe the contacts using a clean, lint-free cloth. • On the printhead Troubleshooting 89 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
User's Guide
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Troubleshooting 90 • On the printhead carrier Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact customer support.
Troubleshooting 90 • On the printhead carrier Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact customer support.
User's Guide
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... into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. The USB port is missing pages If the "Before you continue... PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Troubleshooting 91 If the cable is damaged, then use a new one or more of the printhead. 3 Close the printer.
... into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. The USB port is missing pages If the "Before you continue... PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Troubleshooting 91 If the cable is damaged, then use a new one or more of the printhead. 3 Close the printer.
User's Guide
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... the computer. If the cable is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. Troubleshooting 92 See "Replacing ink cartridges" on page 11 for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is marked with a USB symbol. REMOVE...
... the computer. If the cable is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. Troubleshooting 92 See "Replacing ink cartridges" on page 11 for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is marked with a USB symbol. REMOVE...
User's Guide
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..., then check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer... SUPPLY 1 Turn off slowly, then the printer is in the print queue and cannot delete them to get other jobs to wake up the printer. Troubleshooting 93 The USB port is marked with a USB symbol. Cannot delete documents from the wall outlet, and then wait 10 seconds. 2 Insert the power cord...
..., then check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer... SUPPLY 1 Turn off slowly, then the printer is in the print queue and cannot delete them to get other jobs to wake up the printer. Troubleshooting 93 The USB port is marked with a USB symbol. Cannot delete documents from the wall outlet, and then wait 10 seconds. 2 Insert the power cord...
User's Guide
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..., and then gently pull it out. Note: Be careful not to tear the paper while removing it . Troubleshooting 94 For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 94 • "Paper jam in the paper support...
..., and then gently pull it out. Note: Be careful not to tear the paper while removing it . Troubleshooting 94 For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 94 • "Paper jam in the paper support...
User's Guide
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... , depending on . 3 Press to tear the paper while removing it out. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Troubleshooting 95
... , depending on . 3 Press to tear the paper while removing it out. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Troubleshooting 95
User's Guide
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... SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or photo open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. Troubleshooting 96 Try one or more of the page" on page 96 • "Streaks or lines on printed image" on page 97 • "Print speed is...8226; "Computer slows down when printing" on page 98 Poor quality at the edges of the following : CHECK MINIMUM PRINT SETTINGS Unless you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVE...
... SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or photo open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. Troubleshooting 96 Try one or more of the page" on page 96 • "Streaks or lines on printed image" on page 97 • "Print speed is...8226; "Computer slows down when printing" on page 98 Poor quality at the edges of the following : CHECK MINIMUM PRINT SETTINGS Unless you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVE...
User's Guide
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... printer again from the Printer pop-up menu before going to step 2. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. Troubleshooting 97 If there is no Page Setup item on the printed image, then contact technical support...
... printer again from the Printer pop-up menu before going to step 2. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. Troubleshooting 97 If there is no Page Setup item on the printed image, then contact technical support...
User's Guide
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..." on page 99 • "Scanner unit does not close" on page 99 • "Poor copy or scanned image quality" on page 100 Troubleshooting 98 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL... THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use....
..." on page 99 • "Scanner unit does not close" on page 99 • "Poor copy or scanned image quality" on page 100 Troubleshooting 98 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL... THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use....
User's Guide
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... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 99 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 99 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...