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Table of contents Laser notices xi Safety information xvii Preface xx Definitions v-xx General information 1-1 Maintenance approach 1-1 Options 1-2 Configured models 1-3 Specifications 1-4 Resolution 1-4 Data streams ...characteristics 1-16 Weight 1-16 Unacceptable paper 1-16 Transparencies 1-17 Selecting transparencies 1-17 Envelopes 1-17 Labels 1-18 Card stock 1-19 Storing print media 1-19 Avoiding jams 1-20 Print area 1-20 Tools required 1-20 Acronyms 1-21 Diagnostic information 2-1 Start 2-1 Symptom tables 2-1 Service errors (9xx.xx's 2-1 User status and attendance...
Table of contents Laser notices xi Safety information xvii Preface xx Definitions v-xx General information 1-1 Maintenance approach 1-1 Options 1-2 Configured models 1-3 Specifications 1-4 Resolution 1-4 Data streams ...characteristics 1-16 Weight 1-16 Unacceptable paper 1-16 Transparencies 1-17 Selecting transparencies 1-17 Envelopes 1-17 Labels 1-18 Card stock 1-19 Storing print media 1-19 Avoiding jams 1-20 Print area 1-20 Tools required 1-20 Acronyms 1-21 Diagnostic information 2-1 Start 2-1 Symptom tables 2-1 Service errors (9xx.xx's 2-1 User status and attendance...
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... printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams and...
... printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams and...
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... cabling and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201 Paper Jam Remove Cartridge 3-41 vi Service Manual
... cabling and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201 Paper Jam Remove Cartridge 3-41 vi Service Manual
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...print, including: • Supported print media • Selecting print media • Storing print media • Avoiding jams For more details about the types of paper and specialty media your printer supports, refer to the Card Stock & Label Guide available on a variety of any paper or specialty media you... media. We recommend that you are considering using with the printer before you use a print media size not listed, select the next larger size. This printer provides high quality printing on the Dell Web site at www.dell.com. Print media sizes 250-sheet tray 500-sheet tray ...
...print, including: • Supported print media • Selecting print media • Storing print media • Avoiding jams For more details about the types of paper and specialty media your printer supports, refer to the Card Stock & Label Guide available on a variety of any paper or specialty media you... media. We recommend that you are considering using with the printer before you use a print media size not listed, select the next larger size. This printer provides high quality printing on the Dell Web site at www.dell.com. Print media sizes 250-sheet tray 500-sheet tray ...
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...on these guidelines when evaluating new paper stock. The laser printing process heats paper to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper. Check with chemicals that may contaminate the printer • Preprinted papers that can be stiff enough to... applications, and 205°C (401°F) for non-MICR applications. When loading paper, note the recommended print side on the Dell Web site at www.dell.com. When using with your software application to the Card Stock & Label Guide located on the paper package, and load paper ...
...on these guidelines when evaluating new paper stock. The laser printing process heats paper to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper. Check with chemicals that may contaminate the printer • Preprinted papers that can be stiff enough to... applications, and 205°C (401°F) for non-MICR applications. When loading paper, note the recommended print side on the Dell Web site at www.dell.com. When using with your software application to the Card Stock & Label Guide located on the paper package, and load paper ...
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...undamaged envelopes. The Paper Type setting should be set to Transparency to help prevent jams. Check with the manufacturer or vendor to avoid damaging your transparencies are considering ...drawer. Fingerprints on the surface of any envelopes you are using with laser printers that are designed for laser printers. Envelopes You can load up to 225°C (437°F)....Dell Web site at www.dell.com. Be careful when you are considering using , set the Paper Type to Transparency from the printer driver or the Local Printer Setup Utility to determine whether your printer...
...undamaged envelopes. The Paper Type setting should be set to Transparency to help prevent jams. Check with the manufacturer or vendor to avoid damaging your transparencies are considering ...drawer. Fingerprints on the surface of any envelopes you are using with laser printers that are designed for laser printers. Envelopes You can load up to 225°C (437°F)....Dell Web site at www.dell.com. Be careful when you are considering using , set the Paper Type to Transparency from the printer driver or the Local Printer Setup Utility to determine whether your printer...
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...vinyl labels, you are considering using with laser printers. Have nicked edges or bent corners. - Print five sheets of the most difficult print media for laser printers. Print five more sheets of the adhesive is in a jam. Adhesive material contaminates your printer and could void your warranty. • ...), complete the following steps to prevent labels from the standard 250- After printing approximately 10,000 pages of the adhesive at www.dell.com. When printing on many labels designed for label applications to Heavy. • Do not load labels with a slick backing ...
...vinyl labels, you are considering using with laser printers. Have nicked edges or bent corners. - Print five sheets of the most difficult print media for laser printers. Print five more sheets of the adhesive is in a jam. Adhesive material contaminates your printer and could void your warranty. • ...), complete the following steps to prevent labels from the standard 250- After printing approximately 10,000 pages of the adhesive at www.dell.com. When printing on many labels designed for label applications to Heavy. • Do not load labels with a slick backing ...
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...of paper. 2. General information 1-19 • Portrait orientation is preferred, especially when printing bar codes. • Do not use labels that may contaminate the printer. Wait approximately five seconds. 3. When printing on top of paper packages. • Store paper in an environment where the temperature is approximately 21°C ...sample of properties, such as the moisture content, thickness, and texture, that can significantly affect the print quality and cause print media handling or jamming problems. • Avoid using with chemicals that have exposed adhesive.
...of paper. 2. General information 1-19 • Portrait orientation is preferred, especially when printing bar codes. • Do not use labels that may contaminate the printer. Wait approximately five seconds. 3. When printing on top of paper packages. • Store paper in an environment where the temperature is approximately 21°C ...sample of properties, such as the moisture content, thickness, and texture, that can significantly affect the print quality and cause print media handling or jamming problems. • Avoid using with chemicals that have exposed adhesive.
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... after loading them. • Make sure the guides in the trays are not placed too tightly against the stack of print media. If jams do occur with the printer before you have loaded. See "Storing print media" on page 1-9 for the size of the media. See "Supported print media" on ...page 1-19. • Do not remove trays during a print job. • Push all edges of print media you avoid jams: • Use only recommended print media...
... after loading them. • Make sure the guides in the trays are not placed too tightly against the stack of print media. If jams do occur with the printer before you have loaded. See "Storing print media" on page 1-9 for the size of the media. See "Supported print media" on ...page 1-19. • Do not remove trays during a print job. • Push all edges of print media you avoid jams: • Use only recommended print media...
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...3-2 • "Configuration menu (CONFIG MENU)" on page 3-25 • "Theory" on page 3-31 • "Paper feed jams" on page 3-37 • "Parts catalog" on the side of the printer. They will lead you have a symptom, go to "User attendance messages" on page 2-32 and "User attendance messages-paper... jams and paper handling errors (2xx.xx)" on page 2-8, and take the appropriate action. Service error codes are not under the printer when you connect or disconnect any cable or electronic board or assembly for that...
...3-2 • "Configuration menu (CONFIG MENU)" on page 3-25 • "Theory" on page 3-31 • "Paper feed jams" on page 3-37 • "Parts catalog" on the side of the printer. They will lead you have a symptom, go to "User attendance messages" on page 2-32 and "User attendance messages-paper... jams and paper handling errors (2xx.xx)" on page 2-8, and take the appropriate action. Service error codes are not under the printer when you connect or disconnect any cable or electronic board or assembly for that...
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Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of redrive assembly-duplex option installed. Print quality-vertical black bands on page 2-107. Go to "Operator panel display" on page 2-108 Go ...to "Print quality-random marks" on page 2-118. Go to "Operator panel service check" on edge of redrive assembly-duplex option not installed. Printer sounds 5 beeps. Paper jams at exit of copy. Go to "Print quality-black bands on outer edges of the buttons work " on page 2-107. Go to "Print...
Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of redrive assembly-duplex option installed. Print quality-vertical black bands on page 2-107. Go to "Operator panel display" on page 2-108 Go ...to "Print quality-random marks" on page 2-118. Go to "Operator panel service check" on edge of redrive assembly-duplex option not installed. Printer sounds 5 beeps. Paper jams at exit of copy. Go to "Print quality-black bands on outer edges of the buttons work " on page 2-107. Go to "Print...
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.... 2-6 Service Manual Go to "Duplex option service check" on page 2-82. Paper does not feed all the way into base printer. Output expander Symptom Printer does not display Output Bin Full. Paper jams at Paper Removal Tray. Paper tray symptoms Symptom Paper feed problem with Duplex. Paper feed problem with 500-Sheet Paper...
.... 2-6 Service Manual Go to "Duplex option service check" on page 2-82. Paper does not feed all the way into base printer. Output expander Symptom Printer does not display Output Bin Full. Paper jams at Paper Removal Tray. Paper tray symptoms Symptom Paper feed problem with Duplex. Paper feed problem with 500-Sheet Paper...
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... in gearbox assembly RIP-engine communications lost. Motor is type 0. • Defective motor cable • Defective main drive motor • Paper jams Loss of lock detected by higher level code. Motor is type 0. • Faulty motor sensor • Faulty system board Overspeed detected during position... Overspeed detected during speed control. Motor is installed correctly. See "System board and inner shield removal" on page 4-77. POR the printer several times, if the error code continues to "Main drive service check" on page 2-106. Go to be displayed, replace the system...
... in gearbox assembly RIP-engine communications lost. Motor is type 0. • Defective motor cable • Defective main drive motor • Paper jams Loss of lock detected by higher level code. Motor is type 0. • Faulty motor sensor • Faulty system board Overspeed detected during position... Overspeed detected during speed control. Motor is installed correctly. See "System board and inner shield removal" on page 4-77. POR the printer several times, if the error code continues to "Main drive service check" on page 2-106. Go to be displayed, replace the system...
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... temporarily removed or not connected properly, reattach or reconnect it . • Press to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The duplex option may have been removed from detecting ...was temporarily removed or not connected properly, reattach or reconnect it . • Press to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to uninstall the option. • The option may be displayed, go to confirm the...
... temporarily removed or not connected properly, reattach or reconnect it . • Press to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The duplex option may have been removed from detecting ...was temporarily removed or not connected properly, reattach or reconnect it . • Press to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to uninstall the option. • The option may be displayed, go to confirm the...
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... 1, Bin 2, or Bin 3 This messages displays for the following conditions: • The specified output bin may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option may be attached to "Output expander service check" on page 2-111. If the message ... 2 to 6, or Bins 6 to 10 This messages displays for the following conditions: • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option(s) may be attached to execute a configuration change which notifies the...
... 1, Bin 2, or Bin 3 This messages displays for the following conditions: • The specified output bin may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option may be attached to "Output expander service check" on page 2-111. If the message ... 2 to 6, or Bins 6 to 10 This messages displays for the following conditions: • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option(s) may be attached to execute a configuration change which notifies the...
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... Serial Port, if available. Network card x is attached to clear a paper jam. User status message Check Env Feeder Connection Check Tray x Connection Check Duplex Connection Explanation Check envelope feeder connection. The specified device could have been removed from the printer, for service. If the device is temporarily removed or not connected properly...
... Serial Port, if available. Network card x is attached to clear a paper jam. User status message Check Env Feeder Connection Check Tray x Connection Check Duplex Connection Explanation Check envelope feeder connection. The specified device could have been removed from the printer, for service. If the device is temporarily removed or not connected properly...
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...door. Go to help you clear the jam. 23 Paper Jam, 3 pages jammed Continue Show Areas Show Areas Show Duplex Show Rear Door Show Finisher 1. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 2-103.... 2-44 Service Manual User attendance messages-paper jams and paper handling errors (2xx.xx) Error code ...
...door. Go to help you clear the jam. 23 Paper Jam, 3 pages jammed Continue Show Areas Show Areas Show Duplex Show Rear Door Show Finisher 1. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 2-103.... 2-44 Service Manual User attendance messages-paper jams and paper handling errors (2xx.xx) Error code ...
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... input guide. • Page did not enter or exit fuser nip cleanly. • Exit sensor not functioning correctly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. Go to system board connections. • Replace ... problem is narrow, then turn off first sheet detection (engine settings 3 = 16). Expected wide page not detected by narrow media sensor, possible accordion jam. Fuser page count between 100,000 and 199,999. "Main drive assembly removal" on page 4-27. • If media is found , go to...
... input guide. • Page did not enter or exit fuser nip cleanly. • Exit sensor not functioning correctly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. Go to system board connections. • Replace ... problem is narrow, then turn off first sheet detection (engine settings 3 = 16). Expected wide page not detected by narrow media sensor, possible accordion jam. Fuser page count between 100,000 and 199,999. "Main drive assembly removal" on page 4-27. • If media is found , go to...
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...on page 4-27. • The fuser exit sensor may not be functioning properly. Expected wide page not detected by narrow media sensor, possible accordion jam. See "Fuser assembly removal" on fuser input guide. • Page did not enter or exit fuser nip cleanly. • Narrow media sensor... not functioning correctly. • Actual page is found , go to "Fuser exit sensor service check" on page 2-93. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. Fuser page count between 100,000 and 199,999....
...on page 4-27. • The fuser exit sensor may not be functioning properly. Expected wide page not detected by narrow media sensor, possible accordion jam. See "Fuser assembly removal" on fuser input guide. • Page did not enter or exit fuser nip cleanly. • Narrow media sensor... not functioning correctly. • Actual page is found , go to "Fuser exit sensor service check" on page 2-93. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. Fuser page count between 100,000 and 199,999....
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... Paper Jam 28X Paper Jam 202 Paper Jam 23X Paper Jam 200 Paper Jam 201 Paper Jam 202 Paper Jam 23X Paper Jam 201 Paper Jam 200 Paper Jam 260 Paper Jam 260 Paper Jam 250 Paper Jam 23X Paper Jam 24X Paper Jam 250 Paper Jam 23X Paper Jam 24X Paper Jam CAUTION: Floor-mounted configurations require furniture for stability. Jams inside the printer, and at www.dell.com. Jams can...
... Paper Jam 28X Paper Jam 202 Paper Jam 23X Paper Jam 200 Paper Jam 201 Paper Jam 202 Paper Jam 23X Paper Jam 201 Paper Jam 200 Paper Jam 260 Paper Jam 260 Paper Jam 250 Paper Jam 23X Paper Jam 24X Paper Jam 250 Paper Jam 23X Paper Jam 24X Paper Jam CAUTION: Floor-mounted configurations require furniture for stability. Jams inside the printer, and at www.dell.com. Jams can...
