Service Manual
Page 4
... tables 2-5 Base printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams...113 Paper size sensing service check 2-114 Parallel port service check 2-117 Print quality service check 2-117 Printhead service check 2-123 iv Service Manual
... tables 2-5 Base printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams...113 Paper size sensing service check 2-114 Parallel port service check 2-117 Print quality service check 2-117 Printhead service check 2-123 iv Service Manual
Service Manual
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...page 2-1. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to verify the repair. General information 1-1 The Dell 5210n and 5310n laser printers are letter quality page printers designed to attach to IBM-compatible personal ... 1. General information The Dell 5210n and 5310n laser printers are available in the following models: Model name Configuration Machine type Dell 5210n Network 4061-210 Dell 5310n Network 4061-410 Maintenance approach The diagnostic information in this manual leads you complete the repair...
...page 2-1. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to verify the repair. General information 1-1 The Dell 5210n and 5310n laser printers are letter quality page printers designed to attach to IBM-compatible personal ... 1. General information The Dell 5210n and 5310n laser printers are available in the following models: Model name Configuration Machine type Dell 5210n Network 4061-210 Dell 5310n Network 4061-410 Maintenance approach The diagnostic information in this manual leads you complete the repair...
Service Manual
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...2-32 Service Manual This message displays when the user should change the media installed in one of the input options. • =Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder. • = a user definable name. This message displays when the user should change ...Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. The name may help diagnose a potential printer problem. When the printer is displayed on line 2. This message displays when the user should change the media installed in one of the input options: • =Tray 1, Tray 2, Tray...
...2-32 Service Manual This message displays when the user should change the media installed in one of the input options. • =Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder. • = a user definable name. This message displays when the user should change ...Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. The name may help diagnose a potential printer problem. When the printer is displayed on line 2. This message displays when the user should change the media installed in one of the input options: • =Tray 1, Tray 2, Tray...
Service Manual
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...disk that is displayed during any of the following times: • At POR • After the Stapler Door has been closed. User attendance messages (continued) Error code Sub code Primary message Description/action Disk Corrupted Reformat? If this message cannot be corrected. The following ...actions may display. 2-34 Service Manual Insert Cartridge or Close Door This message displays when the printer front door is open or the print cartridge is printed without hole punching. The printer handles stapled jobs as if the staple cartridge were installed, ...
...disk that is displayed during any of the following times: • At POR • After the Stapler Door has been closed. User attendance messages (continued) Error code Sub code Primary message Description/action Disk Corrupted Reformat? If this message cannot be corrected. The following ...actions may display. 2-34 Service Manual Insert Cartridge or Close Door This message displays when the printer front door is open or the print cartridge is printed without hole punching. The printer handles stapled jobs as if the staple cartridge were installed, ...
Service Manual
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...page which has been formatted by pressing . Cancel Job - Reset Printer - Cancel Job - This message not only notifies the user that the staple cartridge is low. • The printer does not detect the staple cartridge is displayed when a paper handling ...actions may be available: - Description/action This message is displayed when the envelope feeder has been hot unplugged. Reset Printer - The following actions are no staples in the stapler. • The maximum number of staples have been fired... job. • Choose to cancel the priming operation. 2-36 Service Manual
...page which has been formatted by pressing . Cancel Job - Reset Printer - Cancel Job - This message not only notifies the user that the staple cartridge is low. • The printer does not detect the staple cartridge is displayed when a paper handling ...actions may be available: - Description/action This message is displayed when the envelope feeder has been hot unplugged. Reset Printer - The following actions are no staples in the stapler. • The maximum number of staples have been fired... job. • Choose to cancel the priming operation. 2-36 Service Manual
Service Manual
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...a Memory Full error displays. 37 .xx Insufficient Collation Area This message displays when the printer memory is supported. Note: 1200 dpi pages are available: - Reset Active Bin 2-38 Service Manual It may take the printer 10-20 seconds to determine if the print cartridge is available to perform the Flash Memory...has been reduced from the print cartridge twice. Make sure the Paper Size setting is correct for the size paper that is inserted. The user should not be taken: • Press to read from 600 dpi to 300 dpi to print pages during this error occurs if the...
...a Memory Full error displays. 37 .xx Insufficient Collation Area This message displays when the printer memory is supported. Note: 1200 dpi pages are available: - Reset Active Bin 2-38 Service Manual It may take the printer 10-20 seconds to determine if the print cartridge is available to perform the Flash Memory...has been reduced from the print cartridge twice. Make sure the Paper Size setting is correct for the size paper that is inserted. The user should not be taken: • Press to read from 600 dpi to 300 dpi to print pages during this error occurs if the...
Service Manual
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...port is marked as bad and normal operation continues. The following actions may be taken: • Press to flash. The printer discards any data received on . User attendance messages (continued) Error code Sub code Primary message 52 .xx Flash Full 53 .xx Unformatted Flash 54 .xx ...following actions may be taken: • Press to clear the message. Reset Active Bin 2-40 Service Manual Flash operations are entered or the printer is reset. Power off the printer and remove the unsupported option in the specified slot. Once the error has been displayed for the first ...
...port is marked as bad and normal operation continues. The following actions may be taken: • Press to flash. The printer discards any data received on . User attendance messages (continued) Error code Sub code Primary message 52 .xx Flash Full 53 .xx Unformatted Flash 54 .xx ...following actions may be taken: • Press to clear the message. Reset Active Bin 2-40 Service Manual Flash operations are entered or the printer is reset. Power off the printer and remove the unsupported option in the specified slot. Once the error has been displayed for the first ...
Service Manual
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... the fuser assembly, transfer roller, charge roll, and pick rolls at this message at power on . Unsupported Disk Format The printer detects an unsupported disk format at power on or during disk format and write operations. The parts are available as bad and ...message. The correct IPDS emulation must be downloaded. 2-42 Service Manual Note: If the user installed the incompatible device to maintain the print quality and reliability of the printer. Defective Disk This error code displays when the printer detects a defective disk. Disk operations are affected. It is marked...
... the fuser assembly, transfer roller, charge roll, and pick rolls at this message at power on . Unsupported Disk Format The printer detects an unsupported disk format at power on or during disk format and write operations. The parts are available as bad and ...message. The correct IPDS emulation must be downloaded. 2-42 Service Manual Note: If the user installed the incompatible device to maintain the print quality and reliability of the printer. Defective Disk This error code displays when the printer detects a defective disk. Disk operations are affected. It is marked...
Service Manual
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... paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-103. 2-44 Service Manual Input sensor covered too long. • Multi-sheet feed that is shingled. • Tray size sensing wrong size • Paper jam leaving page over sensor... cause the paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-103. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 3-13.
... paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-103. 2-44 Service Manual Input sensor covered too long. • Multi-sheet feed that is shingled. • Tray size sensing wrong size • Paper jam leaving page over sensor... cause the paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-103. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 3-13.
Service Manual
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...Check fuser for wear or contamination. See "Fuser assembly removal" on page 4-58. 2-46 Service Manual Go to "Fuser narrow media sensor service check" on fuser input guide. • Page did not...toner build up . • Check the fuser for wear or contamination. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. ... Replace the main drive motor. Fuser page count between 100,000 and 199,999. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes ...
...Check fuser for wear or contamination. See "Fuser assembly removal" on page 4-58. 2-46 Service Manual Go to "Fuser narrow media sensor service check" on fuser input guide. • Page did not...toner build up . • Check the fuser for wear or contamination. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. ... Replace the main drive motor. Fuser page count between 100,000 and 199,999. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes ...
Service Manual
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...on page 2-93. If a problem is found , replace the fuser assembly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser ... between 200,000 and 299,999. • Page jammed on page 2-106. 2-48 Service Manual If no problem is found , go to "Main drive service check" on fuser input guide....check" on page 4-27. • The fuser exit sensor may not be functioning properly. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible...
...on page 2-93. If a problem is found , replace the fuser assembly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser ... between 200,000 and 299,999. • Page jammed on page 2-106. 2-48 Service Manual If no problem is found , go to "Main drive service check" on fuser input guide....check" on page 4-27. • The fuser exit sensor may not be functioning properly. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible...
Service Manual
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User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .42 201 .44 201 .50 201 .... is found , replace the fuser assembly. Fuser page count between 400,000 and 499,999. • Page jammed on page 2-106. 2-50 Service Manual In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser page count stopped at 500,000 to...
User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .42 201 .44 201 .50 201 .... is found , replace the fuser assembly. Fuser page count between 400,000 and 499,999. • Page jammed on page 2-106. 2-50 Service Manual In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser page count stopped at 500,000 to...
Service Manual
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User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub ... up. • Check the fuser for wear or contamination. See "Fuser assembly removal" on page 2-93. 2-52 Service Manual Go to "Fuser exit sensor service check" on fuser input guide. • Page did not enter or exit fuser nip cleanly.... If a problem is narrow, then turn off first sheet detection (engine settings 3 = 16). In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Expected wide page not detected by...
User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub ... up. • Check the fuser for wear or contamination. See "Fuser assembly removal" on page 2-93. 2-52 Service Manual Go to "Fuser exit sensor service check" on fuser input guide. • Page did not enter or exit fuser nip cleanly.... If a problem is narrow, then turn off first sheet detection (engine settings 3 = 16). In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Expected wide page not detected by...
Service Manual
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... media sensor or flag may be installed for any signs of paper or media. 2-54 Service Manual Exit sensor assembly. Page may be torn off in the fuser. If page is not visible from a prior jam. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description...
... media sensor or flag may be installed for any signs of paper or media. 2-54 Service Manual Exit sensor assembly. Page may be torn off in the fuser. If page is not visible from a prior jam. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description...
Service Manual
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... redrive door is not visible from a prior jam. A page may not have been cleared from front or rear of paper or media. 2-56 Service Manual Fuser page count between 100,000 and 199,999. Exit sensor assembly. Fuser page count between 100,000 and 199,999. Page may not be... 2-92. Go to "Fuser exit sensor service check" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .12 202 .13 202 .14 202...
... redrive door is not visible from a prior jam. A page may not have been cleared from front or rear of paper or media. 2-56 Service Manual Fuser page count between 100,000 and 199,999. Exit sensor assembly. Fuser page count between 100,000 and 199,999. Page may not be... 2-92. Go to "Fuser exit sensor service check" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .12 202 .13 202 .14 202...
Service Manual
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...or pieces of wear or contamination. Fuser page count between 200,000 and 299,999. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description...8226; Check upper redrive diverter and diverter spring for any signs of paper or media. 2-58 Service Manual Something is covering narrow media sensor during warm up . Go to "Fuser exit sensor service check" ...replace the fuser assembly. Exit sensor may have been cleared from front or rear of the printer, a partial piece of page may not be dislodged or damaged. Fuser page count between ...
...or pieces of wear or contamination. Fuser page count between 200,000 and 299,999. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description...8226; Check upper redrive diverter and diverter spring for any signs of paper or media. 2-58 Service Manual Something is covering narrow media sensor during warm up . Go to "Fuser exit sensor service check" ...replace the fuser assembly. Exit sensor may have been cleared from front or rear of the printer, a partial piece of page may not be dislodged or damaged. Fuser page count between ...
Service Manual
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... pieces of wear or contamination. Exit sensor may have been cleared from front or rear of the printer, a partial piece of a page may be torn off in fuser exit or redrive area. ... complete closed. • Check the fuser for any signs of paper or media. 2-60 Service Manual Check the fuser and area around the fuser assembly for any signs of debris or pieces of damage... sensor may not have bounced. Go to "Fuser exit sensor service check" on page 2-92. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes...
... pieces of wear or contamination. Exit sensor may have been cleared from front or rear of the printer, a partial piece of a page may be torn off in fuser exit or redrive area. ... complete closed. • Check the fuser for any signs of paper or media. 2-60 Service Manual Check the fuser and area around the fuser assembly for any signs of debris or pieces of damage... sensor may not have bounced. Go to "Fuser exit sensor service check" on page 2-92. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes...
Service Manual
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...narrow media sensor or flag may have been cleared from front or rear of the printer, a partial piece of paper or media. Page may be installed for any signs of paper or media. 2-62 Service Manual Repair the redrive as necessary. • Check any signs of wear or contamination. ...bounced. Exit sensor may be functioning properly. A page may not be dislodged or damaged. Page is covering the exit sensor during warm up . User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .42 202 .43 202 .44...
...narrow media sensor or flag may have been cleared from front or rear of the printer, a partial piece of paper or media. Page may be installed for any signs of paper or media. 2-62 Service Manual Repair the redrive as necessary. • Check any signs of wear or contamination. ...bounced. Exit sensor may be functioning properly. A page may not be dislodged or damaged. Page is covering the exit sensor during warm up . User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .42 202 .43 202 .44...
Service Manual
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...fuser assembly for any signs of debris or pieces of paper or media. 2-64 Service Manual Fuser page count stopped at 500,000 to preserve data. Repair the redrive as necessary....or flag may be functioning properly. A page may have been cleared from front or rear of the printer, a partial piece of damage, a loose spring, or binding parts. Page is keeping the exit...fuser exit sensor may be jammed in a covered position. Exit sensor may not have bounced. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description ...
...fuser assembly for any signs of debris or pieces of paper or media. 2-64 Service Manual Fuser page count stopped at 500,000 to preserve data. Repair the redrive as necessary....or flag may be functioning properly. A page may have been cleared from front or rear of the printer, a partial piece of damage, a loose spring, or binding parts. Page is keeping the exit...fuser exit sensor may be jammed in a covered position. Exit sensor may not have bounced. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description ...
Service Manual
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...signs of paper or media. Exit sensor may not have bounced. Go to "Fuser exit sensor service check" on page 2-83. 2-66 Service Manual Page is not available. If any signs of debris or pieces of damage, a loose spring, or binding parts. Exit sensor assembly. A ... • Printer and duplex not aligned. • Make sure the duplex assembly rear door is not visible from a prior jam. Check the fuser and area around the fuser assembly for correct installation and alignment. • The fuser exit sensor may be functioning properly. User attendance messages-paper...
...signs of paper or media. Exit sensor may not have bounced. Go to "Fuser exit sensor service check" on page 2-83. 2-66 Service Manual Page is not available. If any signs of debris or pieces of damage, a loose spring, or binding parts. Exit sensor assembly. A ... • Printer and duplex not aligned. • Make sure the duplex assembly rear door is not visible from a prior jam. Check the fuser and area around the fuser assembly for correct installation and alignment. • The fuser exit sensor may be functioning properly. User attendance messages-paper...