User Guide
Page 12
CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. Safety information 12 Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. Safety information 12 Refer service or repairs, other than those described in the user documentation, to a professional service person.
User Guide
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... Quick Reference is available on your printer. Dell Support Web site-support.dell.com Support telephone numbers and hours of operation for ? Learning about the printer Finding information about the printer 13 Windows or Mac Help-Open a printer software program or application, and then... documents and photos • Setting up and using the printer software The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Product upgrades • Service call and repair information • Order status • Live chat support ...
... Quick Reference is available on your printer. Dell Support Web site-support.dell.com Support telephone numbers and hours of operation for ? Learning about the printer Finding information about the printer 13 Windows or Mac Help-Open a printer software program or application, and then... documents and photos • Setting up and using the printer software The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Product upgrades • Service call and repair information • Order status • Live chat support ...
Service Manual
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...size 3-91 Sensor (media empty 3-91 Sensor (media low 3-92 Duplex 3-93 Layout of media transport path 3-93 Model 5230dn duplex paper path 3-93 Models 5350dn and 5530dn duplex paper path 3-94 Functions of main components 3-94 Sensor (duplex input...3-105 283 staple jam 3-106 Security Reset Jumper 3-108 Security Reset Jumper 3-108 Printer skew specifications 3-110 Abnormal skew printer correction 3-110 Print Registration 3-111 Print Position Error 3-111 Repair Information 4-1 Handling ESD-sensitive parts 4-1 Adjustments 4-2 Polygon and Oscillating printhead mechanical registration ...
...size 3-91 Sensor (media empty 3-91 Sensor (media low 3-92 Duplex 3-93 Layout of media transport path 3-93 Model 5230dn duplex paper path 3-93 Models 5350dn and 5530dn duplex paper path 3-94 Functions of main components 3-94 Sensor (duplex input...3-105 283 staple jam 3-106 Security Reset Jumper 3-108 Security Reset Jumper 3-108 Printer skew specifications 3-110 Abnormal skew printer correction 3-110 Print Registration 3-111 Print Position Error 3-111 Repair Information 4-1 Handling ESD-sensitive parts 4-1 Adjustments 4-2 Polygon and Oscillating printhead mechanical registration ...
Service Manual
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... uses illustrations to prevent problems. 7. Appendix A contains service tips and information. Preface This manual contains maintenance procedures for making printer adjustments and removing and installing FRUs. 5. Unplug the product before you are discussed. 2. Diagnostic aids contains tests and checks ...used to locate or repeat symptoms of the printer and the maintenance approach used to repair it. Parts catalog contains illustrations and part numbers for individual FRUs. There are several types of the...
... uses illustrations to prevent problems. 7. Appendix A contains service tips and information. Preface This manual contains maintenance procedures for making printer adjustments and removing and installing FRUs. 5. Unplug the product before you are discussed. 2. Diagnostic aids contains tests and checks ...used to locate or repeat symptoms of the printer and the maintenance approach used to repair it. Parts catalog contains illustrations and part numbers for individual FRUs. There are several types of the...
Service Manual
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...this manual leads you complete the repair, perform tests as needed to the correct field replaceable unit (FRU) or part. See "Start" on page 2-1. After you to verify the repair. The Dell laser printers are letter-quality page printers designed to attach to personal ...computers and to determine the printer problem and repair the failure. 1. General information 1-1 Use the service error codes, user status messages...
...this manual leads you complete the repair, perform tests as needed to the correct field replaceable unit (FRU) or part. See "Start" on page 2-1. After you to verify the repair. The Dell laser printers are letter-quality page printers designed to attach to personal ...computers and to determine the printer problem and repair the failure. 1. General information 1-1 Use the service error codes, user status messages...
Service Manual
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... Go to determine if the print cartridge is in the tray. Replace the switch media size if problem remains. This occurs when the printer does not know the actual paper size loaded in the incorrect position. Install the proper print cartridge. 1. Diagnostic information 2-3 For auto-size...Error code 31 displays when the top front cover is closed and an unsupported print cartridge is properly connected. 3. The printer determines the paper length is detected. Possible repair actions Turn the power off; wait a few seconds, and then turn the power back on page 4-74. 4. Install...
... Go to determine if the print cartridge is in the tray. Replace the switch media size if problem remains. This occurs when the printer does not know the actual paper size loaded in the incorrect position. Install the proper print cartridge. 1. Diagnostic information 2-3 For auto-size...Error code 31 displays when the top front cover is closed and an unsupported print cartridge is properly connected. 3. The printer determines the paper length is detected. Possible repair actions Turn the power off; wait a few seconds, and then turn the power back on page 4-74. 4. Install...
Service Manual
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... in the flash option. The following actions are set each link buffer back to Auto. This message displays when the printer lacks sufficient memory to enable Resource Save. however, modification of available memory to the link buffers when Resource Save has ...Press until Busy/ Waiting appears. Reset Printer - When Ready is displayed when the printer lacks sufficient memory to enable Resource Save. Error code or message 35 Error contents Res Save Off Deficient Memory 37 Insufficient Collation Area Description/Action Possible repair actions This IR is displayed, enable...
... in the flash option. The following actions are set each link buffer back to Auto. This message displays when the printer lacks sufficient memory to enable Resource Save. however, modification of available memory to the link buffers when Resource Save has ...Press until Busy/ Waiting appears. Reset Printer - When Ready is displayed when the printer lacks sufficient memory to enable Resource Save. Error code or message 35 Error contents Res Save Off Deficient Memory 37 Insufficient Collation Area Description/Action Possible repair actions This IR is displayed, enable...
Service Manual
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...- Cancel Job - Perform the defragment operation: - The following actions may be taken: • Press to clear the message. Reset Printer Reset Active Bin Diagnostic information 2-5 The printer ran out of memory while attempting to display Busy/ Waiting. Delete fonts, macros, and other data in RAM - Reset.... Error code or message 37 Error contents Insufficient Memory 38 Memory Full 39 Complex Page Description/Action Possible repair actions This message displays when the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of...
...- Cancel Job - Perform the defragment operation: - The following actions may be taken: • Press to clear the message. Reset Printer Reset Active Bin Diagnostic information 2-5 The printer ran out of memory while attempting to display Busy/ Waiting. Delete fonts, macros, and other data in RAM - Reset.... Error code or message 37 Error contents Insufficient Memory 38 Memory Full 39 Complex Page Description/Action Possible repair actions This message displays when the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of...
Service Manual
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... RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error Description/Action Possible repair actions Bad tag error: a tag has failed to "ON".
... RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error Description/Action Possible repair actions Bad tag error: a tag has failed to "ON".
Service Manual
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... and not the RFID Option itself. Replace the RFID UHF option. Replace the RFID UHF option. Ensure there is not compatible with printer Unsupported SA Code Invalid Power setting Unsupported Feature Generic run-time reader error Reader response timeout Garbled or short response from reader != expected...33 RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error 44.34 RFID Error 44.35 RFID Error Description/Action Possible repair actions Based on tag location parameters: tag is nothing wrong with the customer's datastream. 2. Check the RFID firmware card, RFID interface...
... and not the RFID Option itself. Replace the RFID UHF option. Replace the RFID UHF option. Ensure there is not compatible with printer Unsupported SA Code Invalid Power setting Unsupported Feature Generic run-time reader error Reader response timeout Garbled or short response from reader != expected...33 RFID Error RFID Error RFID Error RFID Error RFID Error RFID Error 44.34 RFID Error 44.35 RFID Error Description/Action Possible repair actions Based on tag location parameters: tag is nothing wrong with the customer's datastream. 2. Check the RFID firmware card, RFID interface...
Service Manual
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... message 44.36 Error contents RFID Error 42.XY Cartridge Region Mismatch 50 PPDS Font Error 51 Defective Flash Description/Action Possible repair actions Invalid X/Y Position This IR is formatting PPDS print data. The following actions may occur at power on page 4-131....) pick arm bracket assembly removal" on , or during flash format and write operations. 1. Reset Printer - Note: This error may only occur when the printer is displayed when the printer detects that the installed cartridge has a region that differs from the below options. Flash operations are available...
... message 44.36 Error contents RFID Error 42.XY Cartridge Region Mismatch 50 PPDS Font Error 51 Defective Flash Description/Action Possible repair actions Invalid X/Y Position This IR is formatting PPDS print data. The following actions may occur at power on page 4-131....) pick arm bracket assembly removal" on , or during flash format and write operations. 1. Reset Printer - Note: This error may only occur when the printer is displayed when the printer detects that the installed cartridge has a region that differs from the below options. Flash operations are available...
Service Manual
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... Error Network [x] Software Error Unsupported Option in Slot [x] Parallel Port [x] Disabled Description/Action This message displays when the printer detects an unformatted flash at power on the specified optional serial port. Possible repair actions Press to network service check. Once a host interface error has been displayed for the first time, reporting of...
... Error Network [x] Software Error Unsupported Option in Slot [x] Parallel Port [x] Disabled Description/Action This message displays when the printer detects an unformatted flash at power on the specified optional serial port. Possible repair actions Press to network service check. Once a host interface error has been displayed for the first time, reporting of...
Service Manual
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... to clear the message. This error code displays when too many bins are optional trays above the RFID option. Possible repair actions Go to the printer across an serial port, but the port has been disabled. The following actions may be taken: • Press to the... menus are available: - Remove the excess bins. 3. Once this message displays, reporting of further errors is reset. The printer discards any data received on page 4-131. 3. Reset Printer Reset Active Bin The following actions may be taken: • Press to "High capacity input tray (HCIT) pick arm ...
... to clear the message. This error code displays when too many bins are optional trays above the RFID option. Possible repair actions Go to the printer across an serial port, but the port has been disabled. The following actions may be taken: • Press to the... menus are available: - Remove the excess bins. 3. Once this message displays, reporting of further errors is reset. The printer discards any data received on page 4-131. 3. Reset Printer Reset Active Bin The following actions may be taken: • Press to "High capacity input tray (HCIT) pick arm ...
Service Manual
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... displays when too many disks are attached to the printer. Note: If the user installed the incompatible device to the printer. Possible repair actions 1. Remove the excess flash memory. 3. Plug in the printer, and turn it on . Plug in the printer, and turn it on . 1. User can power... off and unplug the printer. 2. Note: With the RFID option attached, the...
... displays when too many disks are attached to the printer. Note: If the user installed the incompatible device to the printer. Possible repair actions 1. Remove the excess flash memory. 3. Plug in the printer, and turn it on . Plug in the printer, and turn it on . 1. User can power... off and unplug the printer. 2. Note: With the RFID option attached, the...
Service Manual
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... the message. For Tray x, x= 2, 3, 4, or 5. Remove the incompatible tray and press message. Turn off and unplug the printer. 2. Remove the incompatible trays. 3. Disk operations are available as a maintenance kit. Error code or message 59 Error contents Incompatible Output ...59 Incompatible Tray [x] 61 Defective Disk 62 Disk Full 80 Routine Maintenance Needed Description/Action Possible repair actions An incompatible output bin is marked defective and normal printer operations continue. For Output Bin x, x=1, 2, or 3. The operator panel displays this message...
... the message. For Tray x, x= 2, 3, 4, or 5. Remove the incompatible tray and press message. Turn off and unplug the printer. 2. Remove the incompatible trays. 3. Disk operations are available as a maintenance kit. Error code or message 59 Error contents Incompatible Output ...59 Incompatible Tray [x] 61 Defective Disk 62 Disk Full 80 Routine Maintenance Needed Description/Action Possible repair actions An incompatible output bin is marked defective and normal printer operations continue. For Output Bin x, x=1, 2, or 3. The operator panel displays this message...
Service Manual
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... is activated. Replace the print cartridge. Error code or message 88 Error contents Cartridge Low 88 Cartridge Nearly Low 88 Replace Cartridge Description/Action Possible repair actions This IR is displayed when cartridge low occurs and the cartridge low alarm is exhausted/empty. If cartridge alarm is not activated, this is...
... is activated. Replace the print cartridge. Error code or message 88 Error contents Cartridge Low 88 Cartridge Nearly Low 88 Replace Cartridge Description/Action Possible repair actions This IR is displayed when cartridge low occurs and the cartridge low alarm is exhausted/empty. If cartridge alarm is not activated, this is...
Service Manual
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.... See "Sensor (input) lingering jam service check." See "Sensor (input) early jam service check" on page 2-120. See "Sensor (input) late jam service check." Possible repair actions 1. Fan the media and check for obstructions. 2. on page 2-126. 1. Wrong config ID causes engine to sensor (input) early jam service check. Go to...
.... See "Sensor (input) lingering jam service check." See "Sensor (input) early jam service check" on page 2-120. See "Sensor (input) late jam service check." Possible repair actions 1. Fan the media and check for obstructions. 2. on page 2-126. 1. Wrong config ID causes engine to sensor (input) early jam service check. Go to...
Service Manual
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...Printhead assembly removal (5350dn, 5530dn, and T656)" on page 4-54. 1. Error code or message 200.09 Error contents Printhead laser start failure Description/Action The printhead laser start process failed because it did not receive proper feedback signal from the printhead motor. 200.10 Printhead motor synchronization error The....11 Printhead polygon mirror synchronization error The printhead polygon mirror motor becomes unsynchronized when the media reaches the sensor (input). 200.12 Laser power signal error The printhead laser power signal has failed Possible repair actions 1.
...Printhead assembly removal (5350dn, 5530dn, and T656)" on page 4-54. 1. Error code or message 200.09 Error contents Printhead laser start failure Description/Action The printhead laser start process failed because it did not receive proper feedback signal from the printhead motor. 200.10 Printhead motor synchronization error The....11 Printhead polygon mirror synchronization error The printhead polygon mirror motor becomes unsynchronized when the media reaches the sensor (input). 200.12 Laser power signal error The printhead laser power signal has failed Possible repair actions 1.
Service Manual
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... (input) lingering jam Source = Tray 1 Tray level = Low Sensor (input) lingering jam Source = Tray 1 Tray level = Empty Description/Action Possible repair actions Media remains on the printhead. 3. on printhead or system card assembly. Error code or message 200.13 Error contents Sensor (input) static jam 200....14 Sensor (input) early jam 200.15 Laser power did not clear it within the specified time. Laser circuit failure on page 2-126. 2-16 Service Manual Replace the printhead if problem remains. Go to "Output ...
... (input) lingering jam Source = Tray 1 Tray level = Low Sensor (input) lingering jam Source = Tray 1 Tray level = Empty Description/Action Possible repair actions Media remains on the printhead. 3. on printhead or system card assembly. Error code or message 200.13 Error contents Sensor (input) static jam 200....14 Sensor (input) early jam 200.15 Laser power did not clear it within the specified time. Laser circuit failure on page 2-126. 2-16 Service Manual Replace the printhead if problem remains. Go to "Output ...
Service Manual
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....37 200.38 Sensor (input) lingering jam Source = Tray 3 Tray level= Not Low Sensor (input) lingering jam Source = Tray 3 Tray level = Low Description/Action Possible repair actions The media reached the sensor (input) but did not clear it within the specified time. Go to sensor (input) lingering jam service check. Check...
....37 200.38 Sensor (input) lingering jam Source = Tray 3 Tray level= Not Low Sensor (input) lingering jam Source = Tray 3 Tray level = Low Description/Action Possible repair actions The media reached the sensor (input) but did not clear it within the specified time. Go to sensor (input) lingering jam service check. Check...