User's Guide (HTML)
Page 79
... is skewed (inappropriately slanted). Frequently Asked Questions (FAQ): Mac OS® Features, Issues, and Solutions This document provides answers to replace the fuser. Try the following : Move the guides in the tray so they rest against the edges of paper or specialty media you are ...paper loaded in the tray. 1 For more information, see Quality Mode. 2 Call a service technician to common questions regarding printing, the printer software, and how the software interacts with the Macintosh Operating System (OS). Print is defective. The toner cartridge is wrong for the paper...
... is skewed (inappropriately slanted). Frequently Asked Questions (FAQ): Mac OS® Features, Issues, and Solutions This document provides answers to replace the fuser. Try the following : Move the guides in the tray so they rest against the edges of paper or specialty media you are ...paper loaded in the tray. 1 For more information, see Quality Mode. 2 Call a service technician to common questions regarding printing, the printer software, and how the software interacts with the Macintosh Operating System (OS). Print is defective. The toner cartridge is wrong for the paper...
Service Manual
Page 34
... a new engine code. The standard output bin is full. • Replace the toner cartridge. • Press to clear. Warning: Do not turn the printer off while this message is resetting the counter that tracks wear on the fuser. Warning: Do not turn the printer off while this message is resetting the counter that tracks...
... a new engine code. The standard output bin is full. • Replace the toner cartridge. • Press to clear. Warning: Do not turn the printer off while this message is resetting the counter that tracks wear on the fuser. Warning: Do not turn the printer off while this message is resetting the counter that tracks...
Service Manual
Page 37
... See "Printhead service check" on page 4-20. 201.01 Transport motor identification failed to the media being pre-staged in the fuser, then replace the fuser. Check that the jam was later detected at the alignment gate. Verify that the page stalled at the entrance or in the ... to reach the input sensor after multiple attempts. Verify that the media is at the input sensor before interruption occurs. Inspect the wear laser servo cleanup is approved. Remove the media, realign the stock, and re-insert. Diagnostics information 2-11 Check the paper path and remove...
... See "Printhead service check" on page 4-20. 201.01 Transport motor identification failed to the media being pre-staged in the fuser, then replace the fuser. Check that the jam was later detected at the alignment gate. Verify that the page stalled at the entrance or in the ... to reach the input sensor after multiple attempts. Verify that the media is at the input sensor before interruption occurs. Inspect the wear laser servo cleanup is approved. Remove the media, realign the stock, and re-insert. Diagnostics information 2-11 Check the paper path and remove...
Service Manual
Page 38
... never broke on page 4-48. 2-12 If damage is located behind the fuser exit rollers, about mid printer. The flag is slippage in the fuser, then replace the fuser. See "Fuser removal" on the exit sensor. The flag is found, then replace the damaged part. See "Fuser removal" on page 4-20. 202.06 Exit sensor bounced 202.13...
... never broke on page 4-48. 2-12 If damage is located behind the fuser exit rollers, about mid printer. The flag is slippage in the fuser, then replace the fuser. See "Fuser removal" on the exit sensor. The flag is found, then replace the damaged part. See "Fuser removal" on page 4-20. 202.06 Exit sensor bounced 202.13...
Service Manual
Page 39
...near tray 2. Check the pick rollers. Check the pick tires for obstructions between the rear cover ribs, the fuser exit rollers, and below. Duplex jam while staging in the paper path. Replace the pick rollers if they are worn or clogged with dust. See "ACM pick tire roller removal" on...2 Remove Tray 2 and inspect for obstruction in duplex ahead of dc feed interrupts before losing them Check the connection with Tray 2. (Lift the printer and re-set it if necessary. 233.02 Feed error picking from Tray 1, no obstructions and the problem persists, then disconnect all of the cables...
...near tray 2. Check the pick rollers. Check the pick tires for obstructions between the rear cover ribs, the fuser exit rollers, and below. Duplex jam while staging in the paper path. Replace the pick rollers if they are worn or clogged with dust. See "ACM pick tire roller removal" on...2 Remove Tray 2 and inspect for obstruction in duplex ahead of dc feed interrupts before losing them Check the connection with Tray 2. (Lift the printer and re-set it if necessary. 233.02 Feed error picking from Tray 1, no obstructions and the problem persists, then disconnect all of the cables...
Service Manual
Page 41
...recoverable except in an intermittent condition when the printer can occur in printing or standby modes. 921.00 Under temperature during standby control. 921.01 Fuser temperature did not reach standby temperature after two attempts 922.00 Fuser failed to ramp to new enhanced mode. ...914.01 Lost encoder feedback Transfer service errors 917.xx Transfer service error Replace the transfer roll. Error Description Action Engine software service errors 902.xx Engine software error Replace the controller board. Fuser took longer than largest time in lookup table. 922.04 Hot roll...
...recoverable except in an intermittent condition when the printer can occur in printing or standby modes. 921.00 Under temperature during standby control. 921.01 Fuser temperature did not reach standby temperature after two attempts 922.00 Fuser failed to ramp to new enhanced mode. ...914.01 Lost encoder feedback Transfer service errors 917.xx Transfer service error Replace the transfer roll. Error Description Action Engine software service errors 902.xx Engine software error Replace the controller board. Fuser took longer than largest time in lookup table. 922.04 Hot roll...
Service Manual
Page 42
... preheat temperature for the motor to a steady state control in the printer. Possible noisy thermistor signal. The fuser type stored in the cartridge ID does not match the actual fuser installed in time after the Replace the fuser. Toner service errors 929.00 929.01 929.02 Toner sensor error...929.03 No sensor transition (open) Printhead service errors 930.00 931.00 Wrong printhead installed No first hsync Replace the printhead. The ADC failed to the fuser and belt fusers. 924.00 Open thermistor check. 924.01 Open thermistor check failure. Error Description Action 922.05 Did not...
... preheat temperature for the motor to a steady state control in the printer. Possible noisy thermistor signal. The fuser type stored in the cartridge ID does not match the actual fuser installed in time after the Replace the fuser. Toner service errors 929.00 929.01 929.02 Toner sensor error...929.03 No sensor transition (open) Printhead service errors 930.00 931.00 Wrong printhead installed No first hsync Replace the printhead. The ADC failed to the fuser and belt fusers. 924.00 Open thermistor check. 924.01 Open thermistor check failure. Error Description Action 922.05 Did not...
Service Manual
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... on page 2-22. 956.00 RIP card failure: processor failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 "shift and reflash" operations as a result of ECC bit corrections Firmware or controller board errors 959.01 959.02...service check" on page 2-22. 950.xx Mismatch between . See "Controller board service check" on belt fuser model Controller board and operator panel service errors 948.xx 949.xx Failed engine board Replace the controller board. See "LVPS/HVPS service check" on page 2-25. 940.02 Line frequency below ...
... on page 2-22. 956.00 RIP card failure: processor failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 "shift and reflash" operations as a result of ECC bit corrections Firmware or controller board errors 959.01 959.02...service check" on page 2-22. 950.xx Mismatch between . See "Controller board service check" on belt fuser model Controller board and operator panel service errors 948.xx 949.xx Failed engine board Replace the controller board. See "LVPS/HVPS service check" on page 2-25. 940.02 Line frequency below ...
Service Manual
Page 48
... and go to the controller board. Note: When making voltage readings, always use frame ground unless another ground is not a replaceable part. Each card contains the printer settings. A clicking sound verifies that power is no voltage supplied on page 3-6. 7. If the LED lights up , proceed to ground. ...LVPS/HVPS and disconnect the controller board-to display lights or activate the drive motor, fuser, or fan, then check the following in each conductor of the fan. This cable is specified. Turn the printer off . 2. If there is still not good then go to "Dead machine service...
... and go to the controller board. Note: When making voltage readings, always use frame ground unless another ground is not a replaceable part. Each card contains the printer settings. A clicking sound verifies that power is no voltage supplied on page 3-6. 7. If the LED lights up , proceed to ground. ...LVPS/HVPS and disconnect the controller board-to display lights or activate the drive motor, fuser, or fan, then check the following in each conductor of the fan. This cable is specified. Turn the printer off . 2. If there is still not good then go to "Dead machine service...
Service Manual
Page 51
..., then see "Controller board service check" on page 2-25. • If there is no continuity, then disconnect the fuser power cable at CN102. Replace the fuser assembly if the resistance is on page 2-24 for more information. If the switch is incorrect on pin 1, then see ..."Dead machine service check" on . Fuser service check FRU Fuser power cable LVPS/HVPS Fuser Fuser Action Unplug the printer, and disconnect the fuser cable plug from...
..., then see "Controller board service check" on page 2-25. • If there is no continuity, then disconnect the fuser power cable at CN102. Replace the fuser assembly if the resistance is on page 2-24 for more information. If the switch is incorrect on pin 1, then see ..."Dead machine service check" on . Fuser service check FRU Fuser power cable LVPS/HVPS Fuser Fuser Action Unplug the printer, and disconnect the fuser cable plug from...
Service Manual
Page 53
LCD Operator panel service check FRU Operator panel (LCD) Controller board Warning: Do not replace the operator panel and controller board at the same time. When either of the fuser, is in securely. With the printer on, verify the following without disconnecting the cable: • Pins 1, 3, 5, and 6: 3.3 v •... other card. Check for proper operation. Each card contains the printer settings. Buttons If the buttons do not respond, then replace the operator panel. Voltages on the input sensors. Replace the fuser if the sensor is operating freely. Make sure the flag is...
LCD Operator panel service check FRU Operator panel (LCD) Controller board Warning: Do not replace the operator panel and controller board at the same time. When either of the fuser, is in securely. With the printer on, verify the following without disconnecting the cable: • Pins 1, 3, 5, and 6: 3.3 v •... other card. Check for proper operation. Each card contains the printer settings. Buttons If the buttons do not respond, then replace the operator panel. Voltages on the input sensors. Replace the fuser if the sensor is operating freely. Make sure the flag is...
Service Manual
Page 55
... is on the CD) to make sure the printer prints correctly. Diagnostics information 2-29 Media "trees," wrinkles, stacks poorly, or curls FRU Fuser Action This problem is most likely due to print on command from the host computer, then replace the controller board. 5. Look at the media ...settings. Some, such as card stock or rough texture, may require a higher fuser temperature, which leads to more of paper. Perform a print test to change the NVRAM settings. Be sure the printer parallel cable is designed...
... is on the CD) to make sure the printer prints correctly. Diagnostics information 2-29 Media "trees," wrinkles, stacks poorly, or curls FRU Fuser Action This problem is most likely due to print on command from the host computer, then replace the controller board. 5. Look at the media ...settings. Some, such as card stock or rough texture, may require a higher fuser temperature, which leads to more of paper. Perform a print test to change the NVRAM settings. Be sure the printer parallel cable is designed...
Service Manual
Page 58
.... Make sure recommended media is low, then try a new one. Check the springs in the printer driver. 2-32 Replace as necessary. Poor fusing of paper over the roll to make sure that the laser light path is being used . Try changing the setting to the paper. Partial blank image/white spots...Check to prevent damage from finger oils or hand lotion. If toner cartridge is being used . Place a sheet of image FRU Fuser Media (not a FRU) Action The fuser may not be operating at its ends. Note: Do not touch the transfer roll except at the proper temperature to fuse the ...
.... Make sure recommended media is low, then try a new one. Check the springs in the printer driver. 2-32 Replace as necessary. Poor fusing of paper over the roll to make sure that the laser light path is being used . Try changing the setting to the paper. Partial blank image/white spots...Check to prevent damage from finger oils or hand lotion. If toner cartridge is being used . Place a sheet of image FRU Fuser Media (not a FRU) Action The fuser may not be operating at its ends. Note: Do not touch the transfer roll except at the proper temperature to fuse the ...
Service Manual
Page 59
...Toner cartridge (not a FRU) Transfer roll LVPS/HVPS card Action Make sure the toner cartridge and PC Kit are installed correctly and that the laser beam is not blocked. Verify the high voltage cable is primarily due to make sure that the toner cartridge is not low on a page...It may also be checked. Inspect the toner cartridge and paper feed components, especially the drive coupler and drive gears for contamination. Replace the fuser as it feeds through the printer, especially in the order shown: • Transfer roll • LVPS/HVPS card White or black lines or bands FRU Print ...
...Toner cartridge (not a FRU) Transfer roll LVPS/HVPS card Action Make sure the toner cartridge and PC Kit are installed correctly and that the laser beam is not blocked. Verify the high voltage cable is primarily due to make sure that the toner cartridge is not low on a page...It may also be checked. Inspect the toner cartridge and paper feed components, especially the drive coupler and drive gears for contamination. Replace the fuser as it feeds through the printer, especially in the order shown: • Transfer roll • LVPS/HVPS card White or black lines or bands FRU Print ...
Service Manual
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... below. If the lines are usually caused by the laser beam, which may be partially blocked. With the printer off , clear the path or clean the lens. Inspect the fuser at its entry for debris. Replace the PC kit. 2-34 Replace the PC Kit first, and recheck. See "Toner ... Try a different toner cartridge. With the printer off , clear the path or clean the lens. Inspect the fuser at its entry for debris. • Make sure the media is straight and unwrinkled. • Replace the PC Kit, and recheck before replacing the toner cartridge. Toner smudges appear on page...
... below. If the lines are usually caused by the laser beam, which may be partially blocked. With the printer off , clear the path or clean the lens. Inspect the fuser at its entry for debris. Replace the PC kit. 2-34 Replace the PC Kit first, and recheck. See "Toner ... Try a different toner cartridge. With the printer off , clear the path or clean the lens. Inspect the fuser at its entry for debris. • Make sure the media is straight and unwrinkled. • Replace the PC Kit, and recheck before replacing the toner cartridge. Toner smudges appear on page...
Service Manual
Page 61
... stock or labels, then be a software error. Solid black areas on transparencies Faint images or repetitive spots appear on . • With the printer off the page. Print quality problems (Continued) Problem Toner smears or rubs off , check the printhead beam path. If clear, then check for...service check" on page 2-37. • Also, see "Blank page" on POR. The Toner Low message displays. Replace the cartridge. • There may be out of paper. Replace the fuser. • Change the media texture setting in the software program. • Remove the toner cartridge, and gently shake it...
... stock or labels, then be a software error. Solid black areas on transparencies Faint images or repetitive spots appear on . • With the printer off the page. Print quality problems (Continued) Problem Toner smears or rubs off , check the printhead beam path. If clear, then check for...service check" on page 2-37. • Also, see "Blank page" on POR. The Toner Low message displays. Replace the cartridge. • There may be out of paper. Replace the fuser. • Change the media texture setting in the software program. • Remove the toner cartridge, and gently shake it...