Troubleshooting Guide
Page 5
...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ... Subscription services ...88 HP Care Pack Services...89 Product information resources ...89 Additional product information ...89 Registering the server...89 Overview of server features and installation instructions 89 Key features, option part numbers...89 Server and option specifications, symbols, installation warnings...
...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ... Subscription services ...88 HP Care Pack Services...89 Product information resources ...89 Additional product information ...89 Registering the server...89 Overview of server features and installation instructions 89 Key features, option part numbers...89 Server and option specifications, symbols, installation warnings...
Troubleshooting Guide
Page 13
... tool or a process to help solve the problem. • Hardware problems (on page 39) When the symptoms point to a specific component, use this section to find solutions for troubleshooting information on HP ProLiant 100 Series Servers other issues. Use this section to perform basic troubleshooting for common problems. • Diagnostic flowcharts (on page...
... tool or a process to help solve the problem. • Hardware problems (on page 39) When the symptoms point to a specific component, use this section to find solutions for troubleshooting information on HP ProLiant 100 Series Servers other issues. Use this section to perform basic troubleshooting for common problems. • Diagnostic flowcharts (on page...
Troubleshooting Guide
Page 18
...must replace the system board. • Always complete all guidelines in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that include troubleshooting of various models and types of the instructions, locate your processor model ... that you do not damage the processor or processor socket on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are damaged, you cannot locate the hard copy of processors. If...
...must replace the system board. • Always complete all guidelines in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that include troubleshooting of various models and types of the instructions, locate your processor model ... that you do not damage the processor or processor socket on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are damaged, you cannot locate the hard copy of processors. If...
Troubleshooting Guide
Page 24
...Each flowchart contains references to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Diagnostic flowcharts 24 HP Technical Support (http://www.hp.com/support) Select your country and then follow the diagnostic steps ... General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts do not provide a troubleshooting solution, follow the instructions to external websites.
...Each flowchart contains references to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Diagnostic flowcharts 24 HP Technical Support (http://www.hp.com/support) Select your country and then follow the diagnostic steps ... General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts do not provide a troubleshooting solution, follow the instructions to external websites.
Troubleshooting Guide
Page 39
... it is not faulty. 5. Replace the power cord with a known functional power strip to be sure it meets the required specifications. 6. Have a qualified electrician check the line voltage to be sure to follow the recommended guidelines can cause damage to the ... Hardware problems 39 Power supply problems Action: 1. Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem Onboard Administrator User Guide on supported servers, be sure it is on...
... it is not faulty. 5. Replace the power cord with a known functional power strip to be sure it meets the required specifications. 6. Have a qualified electrician check the line voltage to be sure to follow the recommended guidelines can cause damage to the ... Hardware problems 39 Power supply problems Action: 1. Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem Onboard Administrator User Guide on supported servers, be sure it is on...
Troubleshooting Guide
Page 65
...up Action: 1. Check for known problems. 4. Check the support website of the error. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the server which files are the cause of the software vendor for incompatibility with an updated ... application. • Reinstall the application. • Be sure you have caused the problem. 5. Scan the server for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Errors occur after a software setting is changed Action: Change settings to the application documentation, the ...
...up Action: 1. Check for known problems. 4. Check the support website of the error. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the server which files are the cause of the software vendor for incompatibility with an updated ... application. • Reinstall the application. • Be sure you have caused the problem. 5. Scan the server for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Errors occur after a software setting is changed Action: Change settings to the application documentation, the ...
Troubleshooting Guide
Page 71
...configuration process (such as spare, and automatic failover to reboot automatically. See the server-specific user guide for DIMM population requirements. • Mirrored Memory Mode-Provides protection against failing... resulting in system failure. Software tools and solutions 71 Configuring AMP modes Not all ProLiant servers support all data. In this time, you are selected, exit RBSU and allow...see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). BIOS Serial Console BIOS Serial Console allows you ...
...configuration process (such as spare, and automatic failover to reboot automatically. See the server-specific user guide for DIMM population requirements. • Mirrored Memory Mode-Provides protection against failing... resulting in system failure. Software tools and solutions 71 Configuring AMP modes Not all ProLiant servers support all data. In this time, you are selected, exit RBSU and allow...see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). BIOS Serial Console BIOS Serial Console allows you ...
Troubleshooting Guide
Page 75
..., insert a ROMPaq USB Key into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 iLO and iLO 2 technology The iLO subsystem is a standard component of the ProLiant server. To access the server-specific page, enter the following : • Access a high-performance...information about iLO or iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for managing the health of selected ProLiant servers that provides server health and remote server manageability. In addition to get work done faster by providing turbo-charged remote access ...
..., insert a ROMPaq USB Key into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 iLO and iLO 2 technology The iLO subsystem is a standard component of the ProLiant server. To access the server-specific page, enter the following : • Access a high-performance...information about iLO or iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for managing the health of selected ProLiant servers that provides server health and remote server manageability. In addition to get work done faster by providing turbo-charged remote access ...
Troubleshooting Guide
Page 78
...application that creates a report of the following : • From within HP SIM • From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer (does not apply to assist in the HP Insight Foundation suite for the server. If a significant change occurs between ... overwrites the survey data files to reflect the latest changes in an easy-to-view form. This report provides vital information to HP ProLiant DL980 Servers) o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 3 user interface •...
...application that creates a report of the following : • From within HP SIM • From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer (does not apply to assist in the HP Insight Foundation suite for the server. If a significant change occurs between ... overwrites the survey data files to reflect the latest changes in an easy-to-view form. This report provides vital information to HP ProLiant DL980 Servers) o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 3 user interface •...
Troubleshooting Guide
Page 80
... to facilitate and schedule software update tasks to the entire enterprise. • VCRM manages the repository for ProLiant servers and options powered by VCRM. ProLiant Support Packs PSPs represent operating system-specific bundles of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. Firmware The Smart Update Firmware DVD is delivered...
... to facilitate and schedule software update tasks to the entire enterprise. • VCRM manages the repository for ProLiant servers and options powered by VCRM. ProLiant Support Packs PSPs represent operating system-specific bundles of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. Firmware The Smart Update Firmware DVD is delivered...
Troubleshooting Guide
Page 90
... following locations: • Documentation CD that ships with the server • HP Business Support Center website (http://www.hp.com/go /bladesystem/powercalculator). Teardown procedures, part numbers, specifications Refer to the server maintenance and service guide, available in the following locations:...8226; HP Business Support Center (http://www.hp.com/go /hppoweradvisor). Power capacity For all HP ProLiant BL server blades, see the HP Power Advisor on the HP website (http://www.hp.com/go /bizsupport) • HP Industry Standard Server Technology Papers (http://h18004.www1.hp.com/...
... following locations: • Documentation CD that ships with the server • HP Business Support Center website (http://www.hp.com/go /bladesystem/powercalculator). Teardown procedures, part numbers, specifications Refer to the server maintenance and service guide, available in the following locations:...8226; HP Business Support Center (http://www.hp.com/go /hppoweradvisor). Power capacity For all HP ProLiant BL server blades, see the HP Power Advisor on the HP website (http://www.hp.com/go /bizsupport) • HP Industry Standard Server Technology Papers (http://h18004.www1.hp.com/...
Troubleshooting Guide
Page 91
...Help Guide on the Management CD or DVD, or the HP website (http://www.hp.com/go /supportos). Installation and configuration information for troubleshooting 91 Operating System Version Support For information about specific versions of the server If the server supports SmartStart, refer...Operating system installation and configuration information (for factory-installed operating systems) Refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack. DDR3 memory configuration See the DDR3 Memory Configuration Tool on the Documentation CD, the server installation...
...Help Guide on the Management CD or DVD, or the HP website (http://www.hp.com/go /supportos). Installation and configuration information for troubleshooting 91 Operating System Version Support For information about specific versions of the server If the server supports SmartStart, refer...Operating system installation and configuration information (for factory-installed operating systems) Refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack. DDR3 memory configuration See the DDR3 Memory Configuration Tool on the Documentation CD, the server installation...
Service Guide
Page 7
... loss of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. CAUTION: Text set off in this guide. Symbols in... manner indicates that failure to equipment or loss of information. About This Guide This maintenance and service guide is a troubleshooting guide for reference when servicing Compaq ProLiant ML530 servers.
... loss of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. CAUTION: Text set off in this guide. Symbols in... manner indicates that failure to equipment or loss of information. About This Guide This maintenance and service guide is a troubleshooting guide for reference when servicing Compaq ProLiant ML530 servers.
Service Guide
Page 107
... data transfers failed on these drives. SMART-2 requires fast/wide ProLiant Storage System - ProLiant storage unit on SCSI bus X redundant power supply malfunction One of the power supplies on SCSI bus X is unsupported. Recommended Action Check all cable connections. If there is within specifications. If error persists, replace the fan. For better airflow...
... data transfers failed on these drives. SMART-2 requires fast/wide ProLiant Storage System - ProLiant storage unit on SCSI bus X redundant power supply malfunction One of the power supplies on SCSI bus X is unsupported. Recommended Action Check all cable connections. If there is within specifications. If error persists, replace the fan. For better airflow...
Service Guide
Page 112
...displays, the format of the list may differ, depending on the Compaq IML Viewer follows: Figure 3-1. From the Compaq Insight Manager screen, select the appropriate server. 2. OS IML Viewer Windows NT and Novell NetWare have OS-specific IML viewers that allow you to view the IML while the server... Configuration button, then the Recovery button, then Print. Example of an event displayed on how you are at the server console. 3-52 Compaq ProLiant ML530 Servers Maintenance and Service Guide Printing the Event List NOTE: You can view the event list only from the Recovery/Integrated Management Log ...
...displays, the format of the list may differ, depending on the Compaq IML Viewer follows: Figure 3-1. From the Compaq Insight Manager screen, select the appropriate server. 2. OS IML Viewer Windows NT and Novell NetWare have OS-specific IML viewers that allow you to view the IML while the server... Configuration button, then the Recovery button, then Print. Example of an event displayed on how you are at the server console. 3-52 Compaq ProLiant ML530 Servers Maintenance and Service Guide Printing the Event List NOTE: You can view the event list only from the Recovery/Integrated Management Log ...
Service Guide
Page 147
5 Chapter Physical and Operating Specifications This chapter provides operating and performance specifications for Compaq ProLiant ML530 servers and optional hardware. Specifications covered in this chapter are: System Unit Hot-Plug Power Supply SDRAM Dual Inline Memory Modules 1.44-MB Diskette Drive IDE CD-ROM Drive Integrated Dual-Channel Wide Ultra2 SCSI Controller Hot-Plug Hard Drives
5 Chapter Physical and Operating Specifications This chapter provides operating and performance specifications for Compaq ProLiant ML530 servers and optional hardware. Specifications covered in this chapter are: System Unit Hot-Plug Power Supply SDRAM Dual Inline Memory Modules 1.44-MB Diskette Drive IDE CD-ROM Drive Integrated Dual-Channel Wide Ultra2 SCSI Controller Hot-Plug Hard Drives
Service Guide
Page 148
5-2 Compaq ProLiant ML530 Servers Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height Depth Width Weight International input requirements Rated input voltage Rated input frequency Rated input current U.S. input requirements Rated input voltage Rated input frequency ...
5-2 Compaq ProLiant ML530 Servers Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height Depth Width Weight International input requirements Rated input voltage Rated input frequency Rated input current U.S. input requirements Rated input voltage Rated input frequency ...
Service Guide
Page 150
...sources may adversely affect data integrity. 5-4 Compaq ProLiant ML530 Servers Maintenance and Service Guide SDRAM Dual Inline Memory Modules CAUTION: Use only SDRAM DIMMs of nonsupported SDRAM DIMMs. Table 5-3 SDRAM DIMM Specifications Size 64-, 128-, 256-, or 512-MB single DIMM 133-MHz SDRAM Upgrade requirement...be installed or removed one at a time Note: Use only 64-, 128-, 256-, or 512-MB buffered, gold-connector, ECC, 133-MHz SDRAM DIMMs. 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications Size LED indicator (front panel) Read/Write capacity per diskette (high...
...sources may adversely affect data integrity. 5-4 Compaq ProLiant ML530 Servers Maintenance and Service Guide SDRAM Dual Inline Memory Modules CAUTION: Use only SDRAM DIMMs of nonsupported SDRAM DIMMs. Table 5-3 SDRAM DIMM Specifications Size 64-, 128-, 256-, or 512-MB single DIMM 133-MHz SDRAM Upgrade requirement...be installed or removed one at a time Note: Use only 64-, 128-, 256-, or 512-MB buffered, gold-connector, ECC, 133-MHz SDRAM DIMMs. 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications Size LED indicator (front panel) Read/Write capacity per diskette (high...
Service Guide
Page 157
4 Compaq ProLiant ML530 Servers Maintenance and Service Guide SCSI hard drive 3-36 SCSI tape drive 3-37 SCSI/IDE CD-ROM drive 3-36 serial port 3-30 tape drive 3-... feature setting 4-4 diskette drive disabling 3-71 LEDs, viewing 4-13 location 2-19 part number 1-3 removing 2-25 removing, illustrated 2-25 replacing 2-25 signal cable connector, identified 2-34, 4-3 specifications 5-4 status LED, illustrated 4-13 test error codes 3-29 diskette drives power and signal cables identified 2-29 diskette, creating Diagnostics 3-24 door, front bezel removing 2-8 removing...
4 Compaq ProLiant ML530 Servers Maintenance and Service Guide SCSI hard drive 3-36 SCSI tape drive 3-37 SCSI/IDE CD-ROM drive 3-36 serial port 3-30 tape drive 3-... feature setting 4-4 diskette drive disabling 3-71 LEDs, viewing 4-13 location 2-19 part number 1-3 removing 2-25 removing, illustrated 2-25 replacing 2-25 signal cable connector, identified 2-34, 4-3 specifications 5-4 status LED, illustrated 4-13 test error codes 3-29 diskette drives power and signal cables identified 2-29 diskette, creating Diagnostics 3-24 door, front bezel removing 2-8 removing...
Service Guide
Page 161
8 Compaq ProLiant ML530 Servers Maintenance and Service Guide technical...system fan removing 2-12 replacing 2-12 I I/O board configuration switch illustrated 4-4 settings 4-4 IDE CD-ROM drive specifications 5-5 illustrations ASR-2 flow chart 3-60 IML See Critical Error Log Insight Management Agents defined 3-73 enabling 3-55... 3-2, 3-24 booting remotely 3-63 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Integrated Management Log See IML accessing from Compaq Insight Manager 3-51 defined 3-51, 3-65 description 3-3 error types, explained 3-65 security levels defined 3-51 viewing 3-51...
8 Compaq ProLiant ML530 Servers Maintenance and Service Guide technical...system fan removing 2-12 replacing 2-12 I I/O board configuration switch illustrated 4-4 settings 4-4 IDE CD-ROM drive specifications 5-5 illustrations ASR-2 flow chart 3-60 IML See Critical Error Log Insight Management Agents defined 3-73 enabling 3-55... 3-2, 3-24 booting remotely 3-63 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Integrated Management Log See IML accessing from Compaq Insight Manager 3-51 defined 3-51, 3-65 description 3-3 error types, explained 3-65 security levels defined 3-51 viewing 3-51...