Service Guide
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To report a technical problem, contact your Regional Support Center or IM Help Center. This MSG will be periodically maintained and updated as needed. Download ZIP file of complete MSG onto local hard drive. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Jumper & Switch Information Specifications See the Notice for copyright and trademark information, and the Preface for symbol conventions and Technician Notes.
To report a technical problem, contact your Regional Support Center or IM Help Center. This MSG will be periodically maintained and updated as needed. Download ZIP file of complete MSG onto local hard drive. Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Jumper & Switch Information Specifications See the Notice for copyright and trademark information, and the Preface for symbol conventions and Technician Notes.
Service Guide
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.... On grounded mats without bananaplug connectors, connect a wrist strap with pins, leads, or circuitry. An electronic device exposed to hard drives, use footstraps and a grounded floor mat. s Keep electrostatic sensitive parts in foam-lined box 21,000 V 11,000 V...the foam. s Use field service tools, such as ordinary plastic assembly aids and Styrofoam. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications ...
.... On grounded mats without bananaplug connectors, connect a wrist strap with pins, leads, or circuitry. An electronic device exposed to hard drives, use footstraps and a grounded floor mat. s Keep electrostatic sensitive parts in foam-lined box 21,000 V 11,000 V...the foam. s Use field service tools, such as ordinary plastic assembly aids and Styrofoam. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications ...
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... in their proper locations. Ribbon Cable Positions CD or DVD drive Diskette drive Creativity Action Center Hard drive Zip drive Tool Requirements s Phillips screwdriver s Needle-nose pliers s Flat-bladed screwdriver s Compaq Utilities software Screws The screws used throughout the unit are ribbon...used during the disassembly process be placed away from the work area to the unit. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog ...
... in their proper locations. Ribbon Cable Positions CD or DVD drive Diskette drive Creativity Action Center Hard drive Zip drive Tool Requirements s Phillips screwdriver s Needle-nose pliers s Flat-bladed screwdriver s Compaq Utilities software Screws The screws used throughout the unit are ribbon...used during the disassembly process be placed away from the work area to the unit. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog ...
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NEXT STEP Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 8 Disconnect the diskette drive and hard drive cables.
NEXT STEP Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Removing the System Board Bracket, continued 8 Disconnect the diskette drive and hard drive cables.
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...Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT PROCEDURES - Adherence to the procedures and precautions described in this section is essential for disassembly Serial number Hood Fax-modem Serial port assembly Mass storage devices CD or DVD drive Diskette drive Hard drive... Zip drive System board bracket System board components battery cache (4910...
...Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT PROCEDURES - Adherence to the procedures and precautions described in this section is essential for disassembly Serial number Hood Fax-modem Serial port assembly Mass storage devices CD or DVD drive Diskette drive Hard drive... Zip drive System board bracket System board components battery cache (4910...
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Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ... assembly Mass storage devices System board components Power supply Front bezel Instant On button board Creativity Action Center REMOVAL & REPLACEMENT Mass Storage Devices - Index Page 1 3.5" Hard drive or 5.25" Hard drive 2 CD or DVD drive 3 Zip drive 4 Diskette drive
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for ... assembly Mass storage devices System board components Power supply Front bezel Instant On button board Creativity Action Center REMOVAL & REPLACEMENT Mass Storage Devices - Index Page 1 3.5" Hard drive or 5.25" Hard drive 2 CD or DVD drive 3 Zip drive 4 Diskette drive
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Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette Drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices 3.5" Hard Drive There are six steps in this procedure. 1 Perform preparation procedures. 2 Remove the hood. 3 Disconnect the signal and power cables from the hard drive. NEXT STEP
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette Drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices 3.5" Hard Drive There are six steps in this procedure. 1 Perform preparation procedures. 2 Remove the hood. 3 Disconnect the signal and power cables from the hard drive. NEXT STEP
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Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Mass storage devices 3.5" Hard Drive, continued 4 Remove the two screws from the top of the hard drive bracket and chassis. 5 Slide the hard drive bracket straight back and up out of the chassis. NEXT STEP
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Mass storage devices 3.5" Hard Drive, continued 4 Remove the two screws from the top of the hard drive bracket and chassis. 5 Slide the hard drive bracket straight back and up out of the chassis. NEXT STEP
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END OF PROCEDURE To replace the 3.5-inch hard drive, reverse this procedure. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Mass Storage Devices 3.5" Hard Drive, continued 6 Remove the four screws at the bottom of the hard drive bracket to index page Return to release the hard drive.
END OF PROCEDURE To replace the 3.5-inch hard drive, reverse this procedure. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Mass Storage Devices 3.5" Hard Drive, continued 6 Remove the four screws at the bottom of the hard drive bracket to index page Return to release the hard drive.
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NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette Drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices 5.25" Hard Drive There are seven steps in this sequence. 1 Perform preparation procedures...
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette Drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices 5.25" Hard Drive There are seven steps in this sequence. 1 Perform preparation procedures...
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Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Mass Storage Devices 5.25" Hard Drive 6 Remove the four screws from the sides of the hard drive. 7 Lift the hard drive straight out of the chassis. Return to index page END OF SEQUENCE To replace the hard drive, reverse this procedure.
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications REMOVAL & REPLACEMENT Mass Storage Devices 5.25" Hard Drive 6 Remove the four screws from the sides of the hard drive. 7 Lift the hard drive straight out of the chassis. Return to index page END OF SEQUENCE To replace the hard drive, reverse this procedure.
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... occur to remove a CD or DVD that has jammed in the drive. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices CD...
... occur to remove a CD or DVD that has jammed in the drive. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices CD...
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NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices Zip Drive There are eight steps in this sequence. 1 Perform ... board bracket, damage may occur to the system board. 4 Open the system board bracket 5 Disconnect the signal and power cables from the Zip drive.
NEXT STEP Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices Zip Drive There are eight steps in this sequence. 1 Perform ... board bracket, damage may occur to the system board. 4 Open the system board bracket 5 Disconnect the signal and power cables from the Zip drive.
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Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices Diskette Drive There are five steps in this procedure. 1 Perform the preparation procedures. 2 Remove the hood. 3 Disconnect the signal and power cables from the diskette drive. NEXT STEP
Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications 3.5" Diskette drive 3.5" Hard drive 5.25" Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL & REPLACEMENT Mass Storage Devices Diskette Drive There are five steps in this procedure. 1 Perform the preparation procedures. 2 Remove the hood. 3 Disconnect the signal and power cables from the diskette drive. NEXT STEP
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To replace the power supply, reverse this procedure. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY ...Remove the fax/modem 4 Remove the system board bracket 5 Disconnect the power cables to these mass storage devices: s 3.5" hard drive or 5.25" hard drive s CD or DVD drive s Zip drive s diskette drive 6 Remove the four screws that secure the power supply to the rear of the chassis 7 Slide the power supply back...
To replace the power supply, reverse this procedure. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications DISASSEMBLY ...Remove the fax/modem 4 Remove the system board bracket 5 Disconnect the power cables to these mass storage devices: s 3.5" hard drive or 5.25" hard drive s CD or DVD drive s Zip drive s diskette drive 6 Remove the four screws that secure the power supply to the rear of the chassis 7 Slide the power supply back...
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Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications TROUBLESHOOTING - INDEX PAGE Clearing CMOS Power-On Self Test (POST) Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic error codes Troubleshooting without diagnostics Checklist for minor problems Hardware installation Power USB Monitor Diskette drive Hard drive CD drive DVD drive Resolving hardware conflicts
Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Home Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications TROUBLESHOOTING - INDEX PAGE Clearing CMOS Power-On Self Test (POST) Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic error codes Troubleshooting without diagnostics Checklist for minor problems Hardware installation Power USB Monitor Diskette drive Hard drive CD drive DVD drive Resolving hardware conflicts
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...hard drive. Run Setup. 2. Replace the diskette drive. Invalid NVRAM Media Type Problem with NVRAM (CMOS) access Replace the system board. Replace the mouse. 3. Parity Check 2 Parity error found in the system bus 1. System Cache Error RAM cache failed the BIOS test Run Setup. Run Setup. Home Maintenance and Service Guide Compaq Presario...BIOS Shadowed System Cache Error System CMOS Checksum Bad System RAM Failed at the RAM address which failed the memory test 1. Replace the system board. Fixed Disk Controller Failure Hard drive is not working or not configured properly 1. Run ...
...hard drive. Run Setup. 2. Replace the diskette drive. Invalid NVRAM Media Type Problem with NVRAM (CMOS) access Replace the system board. Replace the mouse. 3. Parity Check 2 Parity error found in the system bus 1. System Cache Error RAM cache failed the BIOS test Run Setup. Run Setup. Home Maintenance and Service Guide Compaq Presario...BIOS Shadowed System Cache Error System CMOS Checksum Bad System RAM Failed at the RAM address which failed the memory test 1. Replace the system board. Fixed Disk Controller Failure Hard drive is not working or not configured properly 1. Run ...
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...at the back of processor and coprocessor s Diskette and hard drives s Active printer and communications interfaces s Modem INSPECT operates with the Compaq Utilities diskette in troubleshooting, and sets custom features. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description ..., and input devices s Get an overall picture of the computer's hardware configuration, aids in the diskette drive. To create a Compaq Utilities diskette, complete the following menu will appear: NOTE: The actual menu displayed on your computer may ...
...at the back of processor and coprocessor s Diskette and hard drives s Active printer and communications interfaces s Modem INSPECT operates with the Compaq Utilities diskette in troubleshooting, and sets custom features. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description ..., and input devices s Get an overall picture of the computer's hardware configuration, aids in the diskette drive. To create a Compaq Utilities diskette, complete the following menu will appear: NOTE: The actual menu displayed on your computer may ...
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... Keyboard 1200-xx Parallel (printer) 1700-xx Monochrome video 3200xx Serial 3300xx Modem 6600xx Hard drive 8600xx Monitor Diskette drive 1900xx 2400-xx Tape drive Video Audio CD or DVD CD or DVD Pointing device interface Keyboard error codes Error ... 304-xx: 1 Check the keyboard connection. These error codes help identify possibly defective subassemblies. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications Clearing...
... Keyboard 1200-xx Parallel (printer) 1700-xx Monochrome video 3200xx Serial 3300xx Modem 6600xx Hard drive 8600xx Monitor Diskette drive 1900xx 2400-xx Tape drive Video Audio CD or DVD CD or DVD Pointing device interface Keyboard error codes Error ... 304-xx: 1 Check the keyboard connection. These error codes help identify possibly defective subassemblies. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications Clearing...
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... and retest. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications Clearing CMOS Power-On Self Test (POST) TROUBLESHOOTING Diagnostic Error Codes (continued) Configuration Diagnostic error codes Troubleshooting without diagnostics l Hard drive error codes Error Description Code Recommended Action...
... and retest. Home Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers Product Description Removal & Replacement Troubleshooting Jumper & Switch Information Illustrated Parts Catalog Specifications Clearing CMOS Power-On Self Test (POST) TROUBLESHOOTING Diagnostic Error Codes (continued) Configuration Diagnostic error codes Troubleshooting without diagnostics l Hard drive error codes Error Description Code Recommended Action...
