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... Call Management Records 1-7 Call Detail Record Analysis and Reporting 1-7 Management Information Base 1-8 New and Changed Information 2-1 Cisco Unified Communications Manager, Release 8.5(1) 2-1 Audit Log Support for Cisco Unity Connection 2-2 Alarm Additions and Changes 2-3 Enhanced Reason Codes 2-4 New Perfmon Counters for Cisco SIP Normalization 2-6 SNMP MIBs 2-13 Supported Servers 2-13 Cisco Unified Communications Manager Managed Services Guide i
... Call Management Records 1-7 Call Detail Record Analysis and Reporting 1-7 Management Information Base 1-8 New and Changed Information 2-1 Cisco Unified Communications Manager, Release 8.5(1) 2-1 Audit Log Support for Cisco Unity Connection 2-2 Alarm Additions and Changes 2-3 Enhanced Reason Codes 2-4 New Perfmon Counters for Cisco SIP Normalization 2-6 SNMP MIBs 2-13 Supported Servers 2-13 Cisco Unified Communications Manager Managed Services Guide i
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... Alerts 2-19 Logging On to CAR 2-20 Configuring the Trunk 2-21 Configuring Trunk Utilization Reports 2-21 Cisco Dialed Number Analyzer Server 2-23 Cisco Unified Communications Manager, Release 8.0(2) 2-24 Cisco Unified Communications Manager Server 2-24 Cisco Intercompany Media Engine Server 2-25 Cisco Unified Communications Manager, Release 8.0(1) 2-25 Cisco Unified Serviceability 2-26 New Alarm Additions and Changes 2-26 Obsolete Alarms 2-43...
... Alerts 2-19 Logging On to CAR 2-20 Configuring the Trunk 2-21 Configuring Trunk Utilization Reports 2-21 Cisco Dialed Number Analyzer Server 2-23 Cisco Unified Communications Manager, Release 8.0(2) 2-24 Cisco Unified Communications Manager Server 2-24 Cisco Intercompany Media Engine Server 2-25 Cisco Unified Communications Manager, Release 8.0(1) 2-25 Cisco Unified Serviceability 2-26 New Alarm Additions and Changes 2-26 Obsolete Alarms 2-43...
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... Hold (MOH) Device 5-33 Cisco MTP Device 5-34 Cisco Phones 5-34 Cisco Presence Feature 5-34 Cisco QSIG Feature 5-35 Cisco Signaling Performance 5-35 Cisco SIP 5-36 Cisco SIP Normalization 5-36 Cisco SIP Stack 5-43 Cisco SIP Station 5-51 Cisco SW Conf Bridge Device 5-52 Cisco TFTP Server 5-53 Cisco Transcode Device 5-56 Cisco Video Conference Bridge 5-57 Cisco Web Dialer 5-58 Cisco WSM Connector 5-58 PerfMon...
... Hold (MOH) Device 5-33 Cisco MTP Device 5-34 Cisco Phones 5-34 Cisco Presence Feature 5-34 Cisco QSIG Feature 5-35 Cisco Signaling Performance 5-35 Cisco SIP 5-36 Cisco SIP Normalization 5-36 Cisco SIP Stack 5-43 Cisco SIP Station 5-51 Cisco SW Conf Bridge Device 5-52 Cisco TFTP Server 5-53 Cisco Transcode Device 5-56 Cisco Video Conference Bridge 5-57 Cisco Web Dialer 5-58 Cisco WSM Connector 5-58 PerfMon...
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... Media Engine Performance Objects and Alerts 5-74 Cisco Intercompany Media Engine Server Objects 5-74 IME Configuration Manager 5-74 IME Server 5-74 IME Server System Performance 5-77 Cisco Intercompany Media Engine Server Alerts 5-78 Cisco Unified Communications Manager Server Objects 5-78 IME Client 5-79 IME Client Instance 5-80 Cisco Unified Communications Manager Server Alerts 5-80 Cisco Unified Serviceability Alarms and CiscoLog Messages...
... Media Engine Performance Objects and Alerts 5-74 Cisco Intercompany Media Engine Server Objects 5-74 IME Configuration Manager 5-74 IME Server 5-74 IME Server System Performance 5-77 Cisco Intercompany Media Engine Server Alerts 5-78 Cisco Unified Communications Manager Server Objects 5-78 IME Client 5-79 IME Client Instance 5-80 Cisco Unified Communications Manager Server Alerts 5-80 Cisco Unified Serviceability Alarms and CiscoLog Messages...
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...-Specific Management Information Base 9-1 Supported Servers in Cisco Unified CM Releases 9-1 Cisco Unified CM Release 8.5(1) 9-2 Inapplicable MIBs in Cisco Unified CM Release 8.5(1) 9-2 Cisco Unified CM Release 8.0(2) 9-3 Inapplicable MIBs in Cisco Unified CM Release 8.0(2) 9-4 Cisco Unified CM Release 8.0(1) 9-5 Inapplicable MIBs in Cisco Unified CM Release 8.0(1) 9-6 Cisco Unified CM Release 7.1(2) 9-8 Inapplicable MIBs in Cisco Unified CM Release 7.1(2) 9-8 Cisco Unified CM Release 7.1(1) 9-9 Inapplicable MIBs...
...-Specific Management Information Base 9-1 Supported Servers in Cisco Unified CM Releases 9-1 Cisco Unified CM Release 8.5(1) 9-2 Inapplicable MIBs in Cisco Unified CM Release 8.5(1) 9-2 Cisco Unified CM Release 8.0(2) 9-3 Inapplicable MIBs in Cisco Unified CM Release 8.0(2) 9-4 Cisco Unified CM Release 8.0(1) 9-5 Inapplicable MIBs in Cisco Unified CM Release 8.0(1) 9-6 Cisco Unified CM Release 7.1(2) 9-8 Inapplicable MIBs in Cisco Unified CM Release 7.1(2) 9-8 Cisco Unified CM Release 7.1(1) 9-9 Inapplicable MIBs...
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... System Guide - Chapter 4, "Simple Network Management Describes the versions of managed services within Cisco Unified Serviceability. Cisco Unified Communications Manager Administration Guide - Refer to the Cisco Unified Communications Manager Documentation Guide for managing and monitoring the Cisco Unified Communications Manager servers. Related Documentation This section lists documents that relate to implement SNMP, MIBs, and serviceability...
... System Guide - Chapter 4, "Simple Network Management Describes the versions of managed services within Cisco Unified Serviceability. Cisco Unified Communications Manager Administration Guide - Refer to the Cisco Unified Communications Manager Documentation Guide for managing and monitoring the Cisco Unified Communications Manager servers. Related Documentation This section lists documents that relate to implement SNMP, MIBs, and serviceability...
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... plan administration • Phone feature administration • Directory services OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 1-1 Cisco Unified CM provides signaling and call processing, services, and applications. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call control services to packet telephony network devices such...
... plan administration • Phone feature administration • Directory services OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 1-1 Cisco Unified CM provides signaling and call processing, services, and applications. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call control services to packet telephony network devices such...
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...of a single call processing appliance that provides services for many remote sites and uses the IP WAN to transport Cisco Unified Communications traffic between the sites. Each type is located at a single site or campus, with Centralized ...remote sites, or a legacy PBX with its own call processing site and all of Cisco Unified CM and Cisco Unity Connection running both Cisco Unified CM and Cisco Unity Connection on the same hardware platform located at a single site, or campus, ... call processing agent cluster that is a single-platform deployment, running on the same server.
...of a single call processing appliance that provides services for many remote sites and uses the IP WAN to transport Cisco Unified Communications traffic between the sites. Each type is located at a single site or campus, with Centralized ...remote sites, or a legacy PBX with its own call processing site and all of Cisco Unified CM and Cisco Unity Connection running both Cisco Unified CM and Cisco Unity Connection on the same hardware platform located at a single site, or campus, ... call processing agent cluster that is a single-platform deployment, running on the same server.
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... devices used to pay bills, check minutes of usage in the case of a cell phone, and buy more minutes. • Mail server with the ability to notify customers to confirm an order or send a receipt for purchases. • Secure gateway with VPN with the ability... monitors, configures, and controls networks. The service provider may require these server types and services: • Web server with the ability to have secure communications between the service provider and its customers and suppliers. Cisco Unified Serviceability and SNMP attempt to meet the demands of customers. Chapter ...
... devices used to pay bills, check minutes of usage in the case of a cell phone, and buy more minutes. • Mail server with the ability to notify customers to confirm an order or send a receipt for purchases. • Secure gateway with VPN with the ability... monitors, configures, and controls networks. The service provider may require these server types and services: • Web server with the ability to have secure communications between the service provider and its customers and suppliers. Cisco Unified Serviceability and SNMP attempt to meet the demands of customers. Chapter ...
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... files for the various services, you can configure trace for example, alert summary or server statistic reports. • Allows Cisco Unified Communications Manager to be included in the RTMT. Cisco Unified Communications Manager Managed Services Guide 1-4 OL-22523-01 for alerts in each trace ...devices such as a managed device for SNMP remote management and troubleshooting. • Monitors the disk usage of the log partition on a server. • Monitors the number of threads and processes in troubleshooting issues with your voice application. uses cache to various log files for...
... files for the various services, you can configure trace for example, alert summary or server statistic reports. • Allows Cisco Unified Communications Manager to be included in the RTMT. Cisco Unified Communications Manager Managed Services Guide 1-4 OL-22523-01 for alerts in each trace ...devices such as a managed device for SNMP remote management and troubleshooting. • Monitors the disk usage of the log partition on a server. • Monitors the number of threads and processes in troubleshooting issues with your voice application. uses cache to various log files for...
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... can choose specific activated services for a single server, all activated services for the server, specific activated services for all servers in the cluster, or all activated services for all servers in Cisco Unified Serviceability for all active cluster nodes that ... graphical user interface (GUI). OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 1-5 The tool design facilitates gathering data from the publisher server and each subscriber server. Chapter 1 Overview Cisco Unified Reporting Troubleshooting Trace The Troubleshooting Trace Settings...
... can choose specific activated services for a single server, all activated services for the server, specific activated services for all servers in the cluster, or all activated services for all servers in Cisco Unified Serviceability for all active cluster nodes that ... graphical user interface (GUI). OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 1-5 The tool design facilitates gathering data from the publisher server and each subscriber server. Chapter 1 Overview Cisco Unified Reporting Troubleshooting Trace The Troubleshooting Trace Settings...
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.... CMRs remain disabled by using the web interface. The post-processing applications can configure the amount of Cisco Unified Communications Manager and reports on the CDR Repository server or node. • Periodically deletes CDR/CMR files that is not aware of the following capabilities: ...• Collects the CDR/CMR files from the Cisco Unified Communications Manager server or node to the CDR Repository server or node. • Collects and maintains the CDR/CMR files on the server where you install your system, the system enables CDRs by default....
.... CMRs remain disabled by using the web interface. The post-processing applications can configure the amount of Cisco Unified Communications Manager and reports on the CDR Repository server or node. • Periodically deletes CDR/CMR files that is not aware of the following capabilities: ...• Collects the CDR/CMR files from the Cisco Unified Communications Manager server or node to the CDR Repository server or node. • Collects and maintains the CDR/CMR files on the server where you install your system, the system enables CDRs by default....
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... the Trunk, page 2-21 • Configuring Trunk Utilization Reports, page 2-21 • Cisco Dialed Number Analyzer Server, page 2-23 OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 2-1 Cisco Unified Communications Manager, Release 8.5(1) This section describes the new and changed information in Cisco Unified Communications Manager, Release 8.5(1). 2 C H A P T E R New and Changed Information This chapter describes...
... the Trunk, page 2-21 • Configuring Trunk Utilization Reports, page 2-21 • Cisco Dialed Number Analyzer Server, page 2-23 OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 2-1 Cisco Unified Communications Manager, Release 8.5(1) This section describes the new and changed information in Cisco Unified Communications Manager, Release 8.5(1). 2 C H A P T E R New and Changed Information This chapter describes...
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...more information, refer Cisco Management Information Base, page 7-1. Supported Servers The following IBM Server Models are updated for any unexpected SIP normalization events in Cisco Unified CM Administration....MCS-7816-I3-IPC1 • MCS-7816-I4-IPC1 • MCS-7816-I5-IPC1 • MCS-7825-I3-IPC1 • MCS-7825-I4-IPC1 • MCS-7825-I5-IPC1 • MCS-7828-I3-SS1 • MCS-7828-I4-SS1 • MCS-7828-I5-SS1 • MCS-7835-I2-IPC1 • MCS-7835-I2-IPC2 • MCS-7835-I3-IPC1 • MCS-7845-I2-IPC1 • MCS-7845-I2-IPC2 • MCS-7845-I3-IPC1 OL-22523-01 Cisco...
...more information, refer Cisco Management Information Base, page 7-1. Supported Servers The following IBM Server Models are updated for any unexpected SIP normalization events in Cisco Unified CM Administration....MCS-7816-I3-IPC1 • MCS-7816-I4-IPC1 • MCS-7816-I5-IPC1 • MCS-7825-I3-IPC1 • MCS-7825-I4-IPC1 • MCS-7825-I5-IPC1 • MCS-7828-I3-SS1 • MCS-7828-I4-SS1 • MCS-7828-I5-SS1 • MCS-7835-I2-IPC1 • MCS-7835-I2-IPC2 • MCS-7835-I3-IPC1 • MCS-7845-I2-IPC1 • MCS-7845-I2-IPC2 • MCS-7845-I3-IPC1 OL-22523-01 Cisco...
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... can be downloaded through the Cisco Unified Communications Manager. Cisco Unified Communications Manager, Release 8.5(1) Chapter 2 New and Changed Information The following HP Server Models are supported for this release: • MCS-7816-H3-IPC1 • MCS-7825-H2-IPC1 • MCS-7825-H3-IPC1 • MCS-7825-H4-IPC1 • MCS-7828-H3-IPC1 • MCS-7835-H2-IPC1 • MCS-7835-H2-IPC2 • MCS-7845-H2-IPC1 • MCS-7845-H2-IPC2 •...
... can be downloaded through the Cisco Unified Communications Manager. Cisco Unified Communications Manager, Release 8.5(1) Chapter 2 New and Changed Information The following HP Server Models are supported for this release: • MCS-7816-H3-IPC1 • MCS-7825-H2-IPC1 • MCS-7825-H3-IPC1 • MCS-7825-H4-IPC1 • MCS-7828-H3-IPC1 • MCS-7835-H2-IPC1 • MCS-7835-H2-IPC2 • MCS-7845-H2-IPC1 • MCS-7845-H2-IPC2 •...
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Displays the server time at which the call operation (call setup/split/join/release) happens. • Click the See message in log file link to view the subset of call data in new log files. Click the SIP message tab to any one of Cisco Unified Serviceability (Trace > ... file. The Call Log name has the following folder: /var/log/active/cm/trace/ccm/calllogs/. Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.5(1) Displayed Messages Message Tag Correlation ID Timestamp Description Displays the sequence number to the previous page, click Previous ...
Displays the server time at which the call operation (call setup/split/join/release) happens. • Click the See message in log file link to view the subset of call data in new log files. Click the SIP message tab to any one of Cisco Unified Serviceability (Trace > ... file. The Call Log name has the following folder: /var/log/active/cm/trace/ccm/calllogs/. Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.5(1) Displayed Messages Message Tag Correlation ID Timestamp Description Displays the sequence number to the previous page, click Previous ...
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... for the DiskConsumptionCloseToCapacityThreshold RTMT Alert Value Default Configuration Enable Alert Selected Severity Error Enable/Disable this Enabled alert on following server(s) Threshold Trigger alert when following new alerts are added for Cisco Unity Connection: • DiskConsumptionCloseToCapacityThreshold, page 2-19 • DiskConsumptionExceedsCapacityThreshold, page 2-20 DiskConsumptionCloseToCapacityThreshold This alert is generated when the hard disk usage...
... for the DiskConsumptionCloseToCapacityThreshold RTMT Alert Value Default Configuration Enable Alert Selected Severity Error Enable/Disable this Enabled alert on following server(s) Threshold Trigger alert when following new alerts are added for Cisco Unity Connection: • DiskConsumptionCloseToCapacityThreshold, page 2-19 • DiskConsumptionExceedsCapacityThreshold, page 2-20 DiskConsumptionCloseToCapacityThreshold This alert is generated when the hard disk usage...
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...Enable Email Selected Trigger Alert Action Default DiskConsumptionExceedsCapacityThreshold This alert is generated when the hard disk usage on the Cisco Unity Connection server meets or exceeds the percentage limit specified on to CAR, perform one of the following condition met: ...Default Configuration Enable Alert Selected Severity Error Enable/Disable this Enabled alert on following server(s) Threshold Trigger alert when following tasks: • For CAR system administrators only-From Cisco Unified Serviceability, choose Tools > CDR Analysis and Reporting. • For ...
...Enable Email Selected Trigger Alert Action Default DiskConsumptionExceedsCapacityThreshold This alert is generated when the hard disk usage on the Cisco Unity Connection server meets or exceeds the percentage limit specified on to CAR, perform one of the following condition met: ...Default Configuration Enable Alert Selected Severity Error Enable/Disable this Enabled alert on following server(s) Threshold Trigger alert when following tasks: • For CAR system administrators only-From Cisco Unified Serviceability, choose Tools > CDR Analysis and Reporting. • For ...
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... to Trunk Types in the column on the node that are configured for the chosen trunk type. Cisco Dialed Number Analyzer Server The Cisco Dialed Number Analyzer Server service along with the Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to 200 trunks that is dedicated specifically for...
... to Trunk Types in the column on the node that are configured for the chosen trunk type. Cisco Dialed Number Analyzer Server The Cisco Dialed Number Analyzer Server service along with the Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to 200 trunks that is dedicated specifically for...
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...-Time Monitoring Tool runs on both the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server. • Cisco Unified Communications Manager Server, page 2-24 • Cisco Intercompany Media Engine Server, page 2-25 Cisco Unified Communications Manager Server Performance Objects The following alerts are available on a Cisco Unified Communications Manager server, refer to support Cisco Intercompany Media Engine. Installing RTMT client...
...-Time Monitoring Tool runs on both the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server. • Cisco Unified Communications Manager Server, page 2-24 • Cisco Intercompany Media Engine Server, page 2-25 Cisco Unified Communications Manager Server Performance Objects The following alerts are available on a Cisco Unified Communications Manager server, refer to support Cisco Intercompany Media Engine. Installing RTMT client...