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Fan LED is Red 4-6 Troubleshooting the Power Supplies 4-7 Troubleshooting Fan Issues 4-8 Fan Is Not Spinning 4-8 Fan Is Spinning; Contents Send documentation comments to mdsfeedback-doc@cisco.com Recovering the Administrator Password 2-32 Miscellaneous Software Image ... 4-2 Troubleshooting Power Supply Issues 4-3 All Power Supply LEDS Are Off 4-4 Power Supply Input Ok LED is Red 4-5 Power Supply Output Failed LED is On 4-6 Power Supply Fan Ok LED is Red 4-8 Troubleshooting a Fan Failure Using Device Manager 4-9 Troubleshooting a Fan Failure Using the CLI 4-10 OL-9285-05 Cisco MDS 9000...
Fan LED is Red 4-6 Troubleshooting the Power Supplies 4-7 Troubleshooting Fan Issues 4-8 Fan Is Not Spinning 4-8 Fan Is Spinning; Contents Send documentation comments to mdsfeedback-doc@cisco.com Recovering the Administrator Password 2-32 Miscellaneous Software Image ... 4-2 Troubleshooting Power Supply Issues 4-3 All Power Supply LEDS Are Off 4-4 Power Supply Input Ok LED is Red 4-5 Power Supply Output Failed LED is On 4-6 Power Supply Fan Ok LED is Red 4-8 Troubleshooting a Fan Failure Using Device Manager 4-9 Troubleshooting a Fan Failure Using the CLI 4-10 OL-9285-05 Cisco MDS 9000...
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... Storage Services Modules Troubleshooting Hardware Troubleshooting Mixed Generation Hardware Troubleshooting Licensing Troubleshooting Cisco Fabric Services Troubleshooting Ports Troubleshooting N-Port Virtualization Description Describes basic concepts, methodology, and tools to use for troubleshooting issues that might occur when replacing modules, fans, chassis, power supplies or other hardware. Describes how to identify and resolve problems that...
... Storage Services Modules Troubleshooting Hardware Troubleshooting Mixed Generation Hardware Troubleshooting Licensing Troubleshooting Cisco Fabric Services Troubleshooting Ports Troubleshooting N-Port Virtualization Description Describes basic concepts, methodology, and tools to use for troubleshooting issues that might occur when replacing modules, fans, chassis, power supplies or other hardware. Describes how to identify and resolve problems that...
Troubleshooting Guide
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...be handled differently by clicking the Facility radio button. Click Apply Changes in Fabric Manager or click Create in this the Cisco MDS switch must be configured to send syslog messages to propagate the configuration through the fabric. Therefore, different message severities can...They could be categorized into four classes: • Hardware-Line card or power supply problems • Link incidents-FICON port condition changes • Accounting-User change events • Events-All other non-Cisco syslog messages. These messages can be running on your changes. For a ...
...be handled differently by clicking the Facility radio button. Click Apply Changes in Fabric Manager or click Create in this the Cisco MDS switch must be configured to send syslog messages to propagate the configuration through the fabric. Therefore, different message severities can...They could be categorized into four classes: • Hardware-Line card or power supply problems • Link incidents-FICON port condition changes • Accounting-User change events • Events-All other non-Cisco syslog messages. These messages can be running on your changes. For a ...
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... the same workstation as the Fabric Manager Server. Use the show logging nvram 2005 Sep 16 13:19:20 172.20.150.82 %PLATFORM-2-PS_OK: Power supply 2 ok (Serial number ) 2005 Sep 16 13:19:20 172.20.150.82 %PLATFORM-2-PS_FANOK: Fan in NVRAM using the show logging nvram CLI ...into NVRAM on the supervisor. The switch syslog has two logs: an NVRAM log that holds a limited number of module 14 (serial: JAB092501FC) failed 1-14 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 After a switch reboots, you can view system messages from Device Manager if Device Manager is clock...
... the same workstation as the Fabric Manager Server. Use the show logging nvram 2005 Sep 16 13:19:20 172.20.150.82 %PLATFORM-2-PS_OK: Power supply 2 ok (Serial number ) 2005 Sep 16 13:19:20 172.20.150.82 %PLATFORM-2-PS_FANOK: Fan in NVRAM using the show logging nvram CLI ...into NVRAM on the supervisor. The switch syslog has two logs: an NVRAM log that holds a limited number of module 14 (serial: JAB092501FC) failed 1-14 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 After a switch reboots, you can view system messages from Device Manager if Device Manager is clock...
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Overheating can usually be doing. The most chassis: • Power supply- The Cisco MDS 9000 Family includes the following sections: • Overview, page 4-1 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Power Supply Issues, page 4-3 • Troubleshooting Fan Issues, page 4-8 • Temperature Threshold Violations, page 4-11 • Troubleshooting Clock Module Issues, page...
Overheating can usually be doing. The most chassis: • Power supply- The Cisco MDS 9000 Family includes the following sections: • Overview, page 4-1 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Power Supply Issues, page 4-3 • Troubleshooting Fan Issues, page 4-8 • Temperature Threshold Violations, page 4-11 • Troubleshooting Clock Module Issues, page...
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... module-The supervisor module contains the operating system software, so check your production SAN. If you determine that the power supplies are handled: http://www.cisco.com/univercd/cc/td/doc/product/sn5000/mds9000/index.htm. • Switching module-Status LEDs on each module indicate...-trap temp-sensor Note You do not have to physically increase the temperature, to physically remove the fan or power supply, nor do you purchased Cisco support through a Cisco reseller, contact the reseller directly. SNMP Traps You can initialize a switching module. Note If you have to ...
... module-The supervisor module contains the operating system software, so check your production SAN. If you determine that the power supplies are handled: http://www.cisco.com/univercd/cc/td/doc/product/sn5000/mds9000/index.htm. • Switching module-Status LEDs on each module indicate...-trap temp-sensor Note You do not have to physically increase the temperature, to physically remove the fan or power supply, nor do you purchased Cisco support through a Cisco reseller, contact the reseller directly. SNMP Traps You can initialize a switching module. Note If you have to ...
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... If the system software cannot start up, this LED stays orange. Troubleshooting Power Supply Issues This section describes power supply problems and includes the following website for the latest Cisco MDS 9000 Family configuration guides for descriptions of the environmental monitors reports a ... Power Supply Issues Send documentation comments to the following topics: • All Power Supply LEDS Are Off, page 4-4 • Power Supply Input Ok LED is Red, page 4-5 • Power Supply Output Failed LED is On, page 4-6 • Power Supply Fan Ok LED is Red, page 4-6 OL-9285-05 Cisco ...
... If the system software cannot start up, this LED stays orange. Troubleshooting Power Supply Issues This section describes power supply problems and includes the following website for the latest Cisco MDS 9000 Family configuration guides for descriptions of the environmental monitors reports a ... Power Supply Issues Send documentation comments to the following topics: • All Power Supply LEDS Are Off, page 4-4 • Power Supply Input Ok LED is Red, page 4-5 • Power Supply Output Failed LED is On, page 4-6 • Power Supply Fan Ok LED is Red, page 4-6 OL-9285-05 Cisco ...
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...@cisco.com All Power Supply LEDS Are Off Symptom All power supply LEDS are off. Recommended Action No action is required. Troubleshooting Power Supply Issues Chapter 4 Troubleshooting Hardware Send documentation comments to learn more on increasing decreasing power supply capacity and configuring power supplies. Explanation Power supply failed or has been shut down. Error Message PLATFORM-2-PS_MISMATCH: Detected power supply [chars]. Error Message PLATFORM-5-PS_REMOVE: Power supply...
...@cisco.com All Power Supply LEDS Are Off Symptom All power supply LEDS are off. Recommended Action No action is required. Troubleshooting Power Supply Issues Chapter 4 Troubleshooting Hardware Send documentation comments to learn more on increasing decreasing power supply capacity and configuring power supplies. Explanation Power supply failed or has been shut down. Error Message PLATFORM-2-PS_MISMATCH: Detected power supply [chars]. Error Message PLATFORM-5-PS_REMOVE: Power supply...
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... combined, Cisco SAN-OS never shuts down . Troubleshoot the power supplies. See the "Troubleshooting the Power Supplies" section on page 4-7. Refer to the the chassis. If both power supplies are off. Troubleshoot the power supplies. External power source is not correctly seated in Remove and reinstall the power supply. Possible Cause Solution Power supply is not operational. If the status is shut down a power supply. Power supply is...
... combined, Cisco SAN-OS never shuts down . Troubleshoot the power supplies. See the "Troubleshooting the Power Supplies" section on page 4-7. Refer to the the chassis. If both power supplies are off. Troubleshoot the power supplies. External power source is not correctly seated in Remove and reinstall the power supply. Possible Cause Solution Power supply is not operational. If the status is shut down a power supply. Power supply is...
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... the Power Supplies" section on page 4-7. Solutions Troubleshoot the power supplies. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 4-6 OL-9285-05 Table 4-4 Power Supply Fan Ok LED is Red Symptom Power supply Fan Ok LED is normal. Table 4-3 Power Supply Output Failed LED is On Symptom Power Supply Output Failed LED is on. See the "Troubleshooting the Power Supplies" section on page 4-7. Troubleshooting Power Supply Issues Chapter...
... the Power Supplies" section on page 4-7. Solutions Troubleshoot the power supplies. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 4-6 OL-9285-05 Table 4-4 Power Supply Fan Ok LED is Red Symptom Power supply Fan Ok LED is normal. Table 4-3 Power Supply Output Failed LED is On Symptom Power Supply Output Failed LED is on. See the "Troubleshooting the Power Supplies" section on page 4-7. Troubleshooting Power Supply Issues Chapter...
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... Model Power Power Power Power Requested Requested Allocated Allocated (Watts) (Amp @42V) (Watts) (Amp @42V) 3 DS-X9016 220.08 5.24 220.08 5.24 4 DS-X9308-SMIP 210.00 5.00 210.00 5.00 5 DS-X9530-SF1-K9 220.08 5.24 220.08 5.24 Status ---------powered-up powered-up powered-up Power Usage Summary Power Supply redundancy mode: Total Power Capacity redundant 1019.34 W OL-9285-05 Cisco...
... Model Power Power Power Power Requested Requested Allocated Allocated (Watts) (Amp @42V) (Watts) (Amp @42V) 3 DS-X9016 220.08 5.24 220.08 5.24 4 DS-X9308-SMIP 210.00 5.00 210.00 5.00 5 DS-X9530-SF1-K9 220.08 5.24 220.08 5.24 Status ---------powered-up powered-up powered-up Power Usage Summary Power Supply redundancy mode: Total Power Capacity redundant 1019.34 W OL-9285-05 Cisco...
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... your customer support representative. Loosen the captive screws, remove the fan module and reinstall it to ensure that either a power supply or backplane connector is not correctly seated in the chassis. Power supply is not spinning. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 4-8 OL-9285-05 Table 4-5 Fan Is Not Spinning Symptom Fan is not...
... your customer support representative. Loosen the captive screws, remove the fan module and reinstall it to ensure that either a power supply or backplane connector is not correctly seated in the chassis. Power supply is not spinning. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 4-8 OL-9285-05 Table 4-5 Fan Is Not Spinning Symptom Fan is not...
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...of seconds shown in the number of show environment clock Command switch# show environment clock Clock Model Hw Status A DS-C9500-CL 0.0 ok/active B DS-C9500-CL 0.0 ok/standby On a clock module failure, the system switches over to the redundant clock module ...shutdown in the standby supervisor module shutting down the redundant supervisor. Otherwise, the switch power supplies are printed every five seconds during the next maintenance window. 4-12 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Explanation Chassis clock source ...
...of seconds shown in the number of show environment clock Command switch# show environment clock Clock Model Hw Status A DS-C9500-CL 0.0 ok/active B DS-C9500-CL 0.0 ok/standby On a clock module failure, the system switches over to the redundant clock module ...shutdown in the standby supervisor module shutting down the redundant supervisor. Otherwise, the switch power supplies are printed every five seconds during the next maintenance window. 4-12 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Explanation Chassis clock source ...
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... that caused the processor, dynamic memory, or I/O to mdsfeedback-doc@cisco.com Module Resets Resets and reboots of a power interruption or failure. • The front panel reset button on page 2-13. If you reset the power supplies or because of modules are covered in detail in the "Troubleshooting... Cisco SAN-OS Software System Reboots" section on the supervisor module was pressed. • Any hardware failure that...
... that caused the processor, dynamic memory, or I/O to mdsfeedback-doc@cisco.com Module Resets Resets and reboots of a power interruption or failure. • The front panel reset button on page 2-13. If you reset the power supplies or because of modules are covered in detail in the "Troubleshooting... Cisco SAN-OS Software System Reboots" section on the supervisor module was pressed. • Any hardware failure that...
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...2 Issues Chapter 5 Troubleshooting Mixed Generation Hardware Send documentation comments to mdsfeedback-doc@cisco.com Module Does Not Come Online Symptom Module does not come online. Possible Cause...switch has Generation 1 modules inserted, upgrade to all Generation 2 modules to determine if you have enough available power for the module. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 5-8 OL-9285-05 Solution See the "Verifying Port Index Allocation ...or more modules is available in the chassis. Not enough power is powered up. Upgrade your power supply, if necessary.
...2 Issues Chapter 5 Troubleshooting Mixed Generation Hardware Send documentation comments to mdsfeedback-doc@cisco.com Module Does Not Come Online Symptom Module does not come online. Possible Cause...switch has Generation 1 modules inserted, upgrade to all Generation 2 modules to determine if you have enough available power for the module. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 5-8 OL-9285-05 Solution See the "Verifying Port Index Allocation ...or more modules is available in the chassis. Not enough power is powered up. Upgrade your power supply, if necessary.
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... 26-4 • Fabric Manager Upgrade Without Losing Map Settings, page 26-5 • Restrictions When Using Fabric Manager Across FCIP, page 26-5 • Running Cisco Fabric Manager with Network Multiple Interfaces, page 26-5 • Configuring a Proxy Server, page 26-6 • Clearing Topology Maps, page 26-6 • Using...as they are even after you stop Fabric Manager and restart it means an issue with the switch. Traps for temperature, fans, and power supply monitoring are then received by using the following CLI commands: • test pfm test-SNMP-trap fan • test pfm test-SNMP-...
... 26-4 • Fabric Manager Upgrade Without Losing Map Settings, page 26-5 • Restrictions When Using Fabric Manager Across FCIP, page 26-5 • Running Cisco Fabric Manager with Network Multiple Interfaces, page 26-5 • Configuring a Proxy Server, page 26-6 • Clearing Topology Maps, page 26-6 • Using...as they are even after you stop Fabric Manager and restart it means an issue with the switch. Traps for temperature, fans, and power supply monitoring are then received by using the following CLI commands: • test pfm test-SNMP-trap fan • test pfm test-SNMP-...
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... reports are available after the first set of each port within each module, the power supplies, and the fan assemblies. Solution Upgrade to mdsfeedback-doc@cisco.com Performance Manager Generates Java Error Symptom Performance Manager generates JAVA error. Manager not ...including: • Configure zones for verification. Performance Manager Not Working Symptom Performance Manager not working . OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 26-13 Possible Cause Incompatible JAVA version. Table 26-6 Performance Manager Not Working...
... reports are available after the first set of each port within each module, the power supplies, and the fan assemblies. Solution Upgrade to mdsfeedback-doc@cisco.com Performance Manager Generates Java Error Symptom Performance Manager generates JAVA error. Manager not ...including: • Configure zones for verification. Performance Manager Not Working Symptom Performance Manager not working . OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 26-13 Possible Cause Incompatible JAVA version. Table 26-6 Performance Manager Not Working...
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...) 19-9 verifying violations using Fabric Manager (procedure) 19-10 verifying violations using the CLI (procedure) 19-11 port swapping description 16-8 guidelines 16-8 procedure 16-9 power supplies Fan ok LED is red 4-6 LED is red 4-5 LEDs off 4-4 output failed LED on 4-6 troubleshooting 4-7 processes, monitoring B-7 process resets 2-26 R RADIUS B-21 configured ... registration 1-5 SANTap acronyms 23-2 CLI commands 23-4 Fabric Manager tools 23-4 host login problems 23-7 initial checklist 23-3 interface restrictions 23-3 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x IN-7
...) 19-9 verifying violations using Fabric Manager (procedure) 19-10 verifying violations using the CLI (procedure) 19-11 port swapping description 16-8 guidelines 16-8 procedure 16-9 power supplies Fan ok LED is red 4-6 LED is red 4-5 LEDs off 4-4 output failed LED on 4-6 troubleshooting 4-7 processes, monitoring B-7 process resets 2-26 R RADIUS B-21 configured ... registration 1-5 SANTap acronyms 23-2 CLI commands 23-4 Fabric Manager tools 23-4 host login problems 23-7 initial checklist 23-3 interface restrictions 23-3 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x IN-7
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Index Send documentation comments to mdsfeedback-doc@cisco.com system messages overview 1-10, B-21 using CLI 1-12 using Fabric Manager 1-11 viewing from Device Manager 1-14 T TACACS+ verifying configuration using Fabric Manager (... ID conflicts 11-17 FCIP connections 20-9 flowchart 1-9 FSPF issues 11-24 hardware problems 4-13 IP services 20-5 iSCSI issues 20-35 modules 4-21 overview 1-3 power supplies 4-7 SSM recovery 3-8 switching and services modules 4-20, 4-25 symptoms 1-9 VSAN isolation 11-7 trunking initial checklist 10-2 overviiew 10-2 TE port restrictions 10-2 U unblocking ports...
Index Send documentation comments to mdsfeedback-doc@cisco.com system messages overview 1-10, B-21 using CLI 1-12 using Fabric Manager 1-11 viewing from Device Manager 1-14 T TACACS+ verifying configuration using Fabric Manager (... ID conflicts 11-17 FCIP connections 20-9 flowchart 1-9 FSPF issues 11-24 hardware problems 4-13 IP services 20-5 iSCSI issues 20-35 modules 4-21 overview 1-3 power supplies 4-7 SSM recovery 3-8 switching and services modules 4-20, 4-25 symptoms 1-9 VSAN isolation 11-7 trunking initial checklist 10-2 overviiew 10-2 TE port restrictions 10-2 U unblocking ports...