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Fan LED is Red 4-6 Troubleshooting the Power Supplies 4-7 Troubleshooting Fan Issues 4-8 Fan Is Not Spinning 4-8 Fan Is Spinning; Contents Send documentation comments to mdsfeedback-doc@cisco.com Recovering the Administrator Password 2-32 Miscellaneous Software Image ... 4-2 Troubleshooting Power Supply Issues 4-3 All Power Supply LEDS Are Off 4-4 Power Supply Input Ok LED is Red 4-5 Power Supply Output Failed LED is On 4-6 Power Supply Fan Ok LED is Red 4-8 Troubleshooting a Fan Failure Using Device Manager 4-9 Troubleshooting a Fan Failure Using the CLI 4-10 OL-9285-05 Cisco MDS 9000...
Fan LED is Red 4-6 Troubleshooting the Power Supplies 4-7 Troubleshooting Fan Issues 4-8 Fan Is Not Spinning 4-8 Fan Is Spinning; Contents Send documentation comments to mdsfeedback-doc@cisco.com Recovering the Administrator Password 2-32 Miscellaneous Software Image ... 4-2 Troubleshooting Power Supply Issues 4-3 All Power Supply LEDS Are Off 4-4 Power Supply Input Ok LED is Red 4-5 Power Supply Output Failed LED is On 4-6 Power Supply Fan Ok LED is Red 4-8 Troubleshooting a Fan Failure Using Device Manager 4-9 Troubleshooting a Fan Failure Using the CLI 4-10 OL-9285-05 Cisco MDS 9000...
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... might occur when using port interfaces. Describes how to identify and resolve problems that might occur when replacing modules, fans, chassis, power supplies or other hardware. Document Organization This document is intended to recognize a problem, determine its cause, and find possible solutions. OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xxvii
... might occur when using port interfaces. Describes how to identify and resolve problems that might occur when replacing modules, fans, chassis, power supplies or other hardware. Document Organization This document is intended to recognize a problem, determine its cause, and find possible solutions. OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xxvii
Troubleshooting Guide
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... number) will be categorized into four classes: • Hardware-Line card or power supply problems • Link incidents-FICON port condition changes • Accounting-User change events • Events-All other non-Cisco syslog messages. Syslog Client: switch1 Syslog Server: 172.22.36.211 (Solaris)...logged to different files or e-mailed to a particular user. Chapter 1 Troubleshooting Overview System Messages Send documentation comments to mdsfeedback-doc@cisco.com Syslog uses the concept of a facility to determine how it should store these messages off the switch. Set the message...
... number) will be categorized into four classes: • Hardware-Line card or power supply problems • Link incidents-FICON port condition changes • Accounting-User change events • Events-All other non-Cisco syslog messages. Syslog Client: switch1 Syslog Server: 172.22.36.211 (Solaris)...logged to different files or e-mailed to a particular user. Chapter 1 Troubleshooting Overview System Messages Send documentation comments to mdsfeedback-doc@cisco.com Syslog uses the concept of a facility to determine how it should store these messages off the switch. Set the message...
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...current to xbar availability 2005 Sep 18 15:12:07 172.20.150.82 %MODULE-2-MOD_FAIL: Initialization of module 14 (serial: JAB092501FC) failed 1-14 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Please wait until completion... 2005 Sep 16 13:20:32 172.20.150.82 %IMAGE_DNLD-...non-availability of critical and greater messages and a nonpersistent log that are priority 0, 1, or 2 are part of memory constraints, these syslog messages in Power supply 2 ok 2005 Sep 16 13:19:20 172.20.150.82 %PLATFORM-2-FANMOD_FAN_OK: Fan module 1 (Front fan) ok 2005 Sep 16 13:19:20...
...current to xbar availability 2005 Sep 18 15:12:07 172.20.150.82 %MODULE-2-MOD_FAIL: Initialization of module 14 (serial: JAB092501FC) failed 1-14 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Please wait until completion... 2005 Sep 16 13:20:32 172.20.150.82 %IMAGE_DNLD-...non-availability of critical and greater messages and a nonpersistent log that are priority 0, 1, or 2 are part of memory constraints, these syslog messages in Power supply 2 ok 2005 Sep 16 13:19:20 172.20.150.82 %PLATFORM-2-FANMOD_FAN_OK: Fan module 1 (Front fan) ok 2005 Sep 16 13:19:20...
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... that might occur in the fan module is not operating. The most chassis: • Power supply- The Cisco MDS 9000 Family includes the following sections: • Overview, page 4-1 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Power Supply Issues, page 4-3 • Troubleshooting Fan Issues, page 4-8 • Temperature Threshold Violations, page 4-11...
... that might occur in the fan module is not operating. The most chassis: • Power supply- The Cisco MDS 9000 Family includes the following sections: • Overview, page 4-1 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Startup Issues, page 4-2 • Troubleshooting Power Supply Issues, page 4-3 • Troubleshooting Fan Issues, page 4-8 • Temperature Threshold Violations, page 4-11...
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... 2 Turn on the power supplies by the supervisor module. You should immediately contact your customer service representative. (See the "Steps to Perform Before Calling TAC" section on page A-1.) There are functioning normally yet the fan module is partially installed in the backplane can cause the system to operate. Cisco MDS 9000 Family Troubleshooting...
... 2 Turn on the power supplies by the supervisor module. You should immediately contact your customer service representative. (See the "Steps to Perform Before Calling TAC" section on page A-1.) There are functioning normally yet the fan module is partially installed in the backplane can cause the system to operate. Cisco MDS 9000 Family Troubleshooting...
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... code version. If a Status LED is orange. Chapter 4 Troubleshooting Hardware Troubleshooting Power Supply Issues Send documentation comments to mdsfeedback-doc@cisco.com Step 3 Step 4 Step 5 Verify that the Status LEDs on the supervisor...Power Supply Issues This section describes power supply problems and includes the following topics: • All Power Supply LEDS Are Off, page 4-4 • Power Supply Input Ok LED is Red, page 4-5 • Power Supply Output Failed LED is On, page 4-6 • Power Supply Fan Ok LED is connected properly to the following website for the latest Cisco...
... code version. If a Status LED is orange. Chapter 4 Troubleshooting Hardware Troubleshooting Power Supply Issues Send documentation comments to mdsfeedback-doc@cisco.com Step 3 Step 4 Step 5 Verify that the Status LEDs on the supervisor...Power Supply Issues This section describes power supply problems and includes the following topics: • All Power Supply LEDS Are Off, page 4-4 • Power Supply Input Ok LED is Red, page 4-5 • Power Supply Output Failed LED is On, page 4-6 • Power Supply Fan Ok LED is connected properly to the following website for the latest Cisco...
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... or decreasing power supply capacity and configuring power supplies. Recommended Action No action is required. This reduces the redundant power available to an existing power supply. Explanation Power supply has been removed. Error Message PLATFORM-2-PS_MISMATCH: Detected power supply [chars]. Explanation Detected a new power supply that has reduced capacity compared to the system and can cause service disruptions (Serial No. [chars]). Cisco MDS 9000...
... or decreasing power supply capacity and configuring power supplies. Recommended Action No action is required. This reduces the redundant power available to an existing power supply. Explanation Power supply has been removed. Error Message PLATFORM-2-PS_MISMATCH: Detected power supply [chars]. Explanation Detected a new power supply that has reduced capacity compared to the system and can cause service disruptions (Serial No. [chars]). Cisco MDS 9000...
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... down . Power Supply Input Ok LED is Red Symptom Power supply Input Ok LED is not operational. Power supply is combined, Cisco SAN-OS never shuts down a power supply. Troubleshoot the power supplies. Possible Cause Power supply is not correctly seated in the chassis. Choose Physical > Power Supplies and check the OperStatus on page 4-7. If both power supplies are off. Refer to each redundant power supply in a Cisco MDS 9500...
... down . Power Supply Input Ok LED is Red Symptom Power supply Input Ok LED is not operational. Power supply is combined, Cisco SAN-OS never shuts down a power supply. Troubleshoot the power supplies. Possible Cause Power supply is not correctly seated in the chassis. Choose Physical > Power Supplies and check the OperStatus on page 4-7. If both power supplies are off. Refer to each redundant power supply in a Cisco MDS 9500...
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... Chapter 4 Troubleshooting Hardware Send documentation comments to mdsfeedback-doc@cisco.com Power Supply Output Failed LED is On Symptom Power Supply Output Failed LED is red. Solutions Troubleshoot the power supplies. Power Supply Fan Ok LED is Red Symptom Power supply Fan Ok LED is on Device Manager or use the show platform internal info CLI command or similar Fabric Manager...
... Chapter 4 Troubleshooting Hardware Send documentation comments to mdsfeedback-doc@cisco.com Power Supply Output Failed LED is On Symptom Power Supply Output Failed LED is red. Solutions Troubleshoot the power supplies. Power Supply Fan Ok LED is Red Symptom Power supply Fan Ok LED is on Device Manager or use the show platform internal info CLI command or similar Fabric Manager...
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... Model Power Power Power Power Requested Requested Allocated Allocated (Watts) (Amp @42V) (Watts) (Amp @42V) 3 DS-X9016 220.08 5.24 220.08 5.24 4 DS-X9308-SMIP 210.00 5.00 210.00 5.00 5 DS-X9530-SF1-K9 220.08 5.24 220.08 5.24 Status ---------powered-up powered-up powered-up Power Usage Summary Power Supply redundancy mode: Total Power Capacity redundant 1019.34 W OL-9285-05 Cisco...
... Model Power Power Power Power Requested Requested Allocated Allocated (Watts) (Amp @42V) (Watts) (Amp @42V) 3 DS-X9016 220.08 5.24 220.08 5.24 4 DS-X9308-SMIP 210.00 5.00 210.00 5.00 5 DS-X9530-SF1-K9 220.08 5.24 220.08 5.24 Status ---------powered-up powered-up powered-up Power Usage Summary Power Supply redundancy mode: Total Power Capacity redundant 1019.34 W OL-9285-05 Cisco...
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... CLI" section on page 4-3. Possible Cause Solution Fan is not spinning. Table 4-6 Fan Is Spinning; Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 4-8 OL-9285-05 Table 4-5 Fan Is Not Spinning Symptom Fan is not operational. Power supply is not spinning. Possible Cause Solution Fan is seated properly. Loosen the captive screws, remove the...
... CLI" section on page 4-3. Possible Cause Solution Fan is not spinning. Table 4-6 Fan Is Spinning; Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 4-8 OL-9285-05 Table 4-5 Fan Is Not Spinning Symptom Fan is not operational. Power supply is not spinning. Possible Cause Solution Fan is seated properly. Loosen the captive screws, remove the...
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... seconds shown in a hardware reset of show environment clock Command switch# show environment clock Clock Model Hw Status A DS-C9500-CL 0.0 ok/active B DS-C9500-CL 0.0 ok/standby On a clock module failure, the system switches over to clock switch. Sometimes, a ... redundant supervisor intake sensor, it displays the current active clock module. Otherwise, the switch power supplies are printed every five seconds during the next maintenance window. 4-12 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Recommended Action Enter show environment ...
... seconds shown in a hardware reset of show environment clock Command switch# show environment clock Clock Model Hw Status A DS-C9500-CL 0.0 ok/active B DS-C9500-CL 0.0 ok/standby On a clock module failure, the system switches over to clock switch. Sometimes, a ... redundant supervisor intake sensor, it displays the current active clock module. Otherwise, the switch power supplies are printed every five seconds during the next maintenance window. 4-12 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Recommended Action Enter show environment ...
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If you reset the power supplies or because of modules are covered in detail in the "Troubleshooting Cisco SAN-OS Software System Reboots" section on the supervisor module was pressed. • Any hardware failure that may cause this may .... This may indicate a hardware problem. Some of the conditions that caused the processor, dynamic memory, or I/O to mdsfeedback-doc@cisco.com Module Resets Resets and reboots of a power interruption or failure. • The front panel reset button on page 2-13. Troubleshooting Switching and Services Modules Chapter 4 Troubleshooting Hardware...
If you reset the power supplies or because of modules are covered in detail in the "Troubleshooting Cisco SAN-OS Software System Reboots" section on the supervisor module was pressed. • Any hardware failure that may cause this may .... This may indicate a hardware problem. Some of the conditions that caused the processor, dynamic memory, or I/O to mdsfeedback-doc@cisco.com Module Resets Resets and reboots of a power interruption or failure. • The front panel reset button on page 2-13. Troubleshooting Switching and Services Modules Chapter 4 Troubleshooting Hardware...
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... allocation using Device Manager, follow these steps: Step 1 Choose Interfaces > Show Port Index Allocation > Current to mdsfeedback-doc@cisco.com Module Does Not Come Online Symptom Module does not come online. Upgrade your power supply, if necessary. Module index distribution: Slot | Allowed | Alloted indices info | | range | Total | Index values | 1 | 0- 255| 16 | 32-47...
... allocation using Device Manager, follow these steps: Step 1 Choose Interfaces > Show Port Index Allocation > Current to mdsfeedback-doc@cisco.com Module Does Not Come Online Symptom Module does not come online. Upgrade your power supply, if necessary. Module index distribution: Slot | Allowed | Alloted indices info | | range | Total | Index values | 1 | 0- 255| 16 | 32-47...
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..., page 26-5 • Restrictions When Using Fabric Manager Across FCIP, page 26-5 • Running Cisco Fabric Manager with Network Multiple Interfaces, page 26-5 • Configuring a Proxy Server, page 26-6 ...cisco.com Red Line Through the Switch If a red line shows through your production SAN. Fabric Manager Not Receiving Traps You can set SNMP traps to test a call home application without risking adverse impact to "freeze" the map so that your switch, this indicates a minor status warning for temperature, fans, and power supply...A module, fan, or power supply has failed or is wrong.
..., page 26-5 • Restrictions When Using Fabric Manager Across FCIP, page 26-5 • Running Cisco Fabric Manager with Network Multiple Interfaces, page 26-5 • Configuring a Proxy Server, page 26-6 ...cisco.com Red Line Through the Switch If a red line shows through your production SAN. Fabric Manager Not Receiving Traps You can set SNMP traps to test a call home application without risking adverse impact to "freeze" the map so that your switch, this indicates a minor status warning for temperature, fans, and power supply...A module, fan, or power supply has failed or is wrong.
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... Performance Manager not working . Performance Manager reports are available after the first set of each port within each module, the power supplies, and the fan assemblies. Troubleshooting Device Manager While Fabric Manager provides real-time views of your network fabric, Device Manager provides... a real-time graphic representation of a Cisco MDS 9000 Family switch chassis, including the installed switching modules, the supervisor modules, the status of statistics are gathered based on ...
... Performance Manager not working . Performance Manager reports are available after the first set of each port within each module, the power supplies, and the fan assemblies. Troubleshooting Device Manager While Fabric Manager provides real-time views of your network fabric, Device Manager provides... a real-time graphic representation of a Cisco MDS 9000 Family switch chassis, including the installed switching modules, the supervisor modules, the status of statistics are gathered based on ...
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...) 19-9 verifying violations using Fabric Manager (procedure) 19-10 verifying violations using the CLI (procedure) 19-11 port swapping description 16-8 guidelines 16-8 procedure 16-9 power supplies Fan ok LED is red 4-6 LED is red 4-5 LEDs off 4-4 output failed LED on 4-6 troubleshooting 4-7 processes, monitoring B-7 process resets 2-26 R RADIUS B-21 configured ... registration 1-5 SANTap acronyms 23-2 CLI commands 23-4 Fabric Manager tools 23-4 host login problems 23-7 initial checklist 23-3 interface restrictions 23-3 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x IN-7
...) 19-9 verifying violations using Fabric Manager (procedure) 19-10 verifying violations using the CLI (procedure) 19-11 port swapping description 16-8 guidelines 16-8 procedure 16-9 power supplies Fan ok LED is red 4-6 LED is red 4-5 LEDs off 4-4 output failed LED on 4-6 troubleshooting 4-7 processes, monitoring B-7 process resets 2-26 R RADIUS B-21 configured ... registration 1-5 SANTap acronyms 23-2 CLI commands 23-4 Fabric Manager tools 23-4 host login problems 23-7 initial checklist 23-3 interface restrictions 23-3 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x IN-7
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... 9000 Family Troubleshooting Guide, Release 3.x IN-9 Index Send documentation comments to mdsfeedback-doc@cisco.com system messages overview 1-10, B-21 using CLI 1-12 using Fabric Manager 1-11 viewing from Device Manager 1-14 T TACACS+ verifying ...conflicts 11-17 FCIP connections 20-9 flowchart 1-9 FSPF issues 11-24 hardware problems 4-13 IP services 20-5 iSCSI issues 20-35 modules 4-21 overview 1-3 power supplies 4-7 SSM recovery 3-8 switching and services modules 4-20, 4-25 symptoms 1-9 VSAN isolation 11-7 trunking initial checklist 10-2 overviiew 10-2 TE port restrictions 10-2...
... 9000 Family Troubleshooting Guide, Release 3.x IN-9 Index Send documentation comments to mdsfeedback-doc@cisco.com system messages overview 1-10, B-21 using CLI 1-12 using Fabric Manager 1-11 viewing from Device Manager 1-14 T TACACS+ verifying ...conflicts 11-17 FCIP connections 20-9 flowchart 1-9 FSPF issues 11-24 hardware problems 4-13 IP services 20-5 iSCSI issues 20-35 modules 4-21 overview 1-3 power supplies 4-7 SSM recovery 3-8 switching and services modules 4-20, 4-25 symptoms 1-9 VSAN isolation 11-7 trunking initial checklist 10-2 overviiew 10-2 TE port restrictions 10-2...