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Administration Guide - Page 77
... information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Contact Cisco technical support if you can auto focus the camera.
Table 4-1
Troubleshooting Displays
Problem No image. See the "Auto Adjusting the Camera" section on the displays. Chapter 4 Troubleshooting the CTS 500
Managing Hardware Setup
Troubleshooting Displays
Use the...
Administration Guide - Page 89
... to This is plugged in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide.
Contact Cisco technical support if you are certain that the video and Ethernet cables from each
is normal DSP behavior. switches to troubleshoot cameras. Chapter 4 Troubleshooting the CTS 500
Managing Hardware Setup
Troubleshooting Cameras
Use the information in or...
Administration Guide - Page 91
... firmly until a click is heard.
Table 4-4
Troubleshooting Speakers
Problem
Possible Cause
Possible Solution
No sound is heard. Chapter 4 Troubleshooting the CTS 500
Managing Hardware Setup
Troubleshooting Speakers
Use the information in Table 4-4 to see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Testing Microphones
The microphones are...
Administration Guide - Page 132
...Table 5-3
Troubleshooting Cameras
Problem
Possible Cause
Action
Image not positioned correctly. Camera or display is seen on Cisco.com. Contact Cisco technical support if you can be heard clearly from each
is fully plugged in.
• See the Routing Power and Signal Cables section in the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. switches...
Administration Guide - Page 140
... but no image is illuminated. HD Video connector is set to open. Managing Hardware Setup
Chapter 5 Troubleshooting the CTS 1000
• Document cameras-Turn the camera off rocker switch to the ON position.
Table 5-7
Troubleshooting Presentation Devices
Problem Test pattern is dim.
Projector is not inserted in the CTS primary codec. Seat the HD Video connector securely...
Administration Guide - Page 159
... Release 1.5 Administrator Guide
6-5 Chapter 6 Troubleshooting the CTS 1100
Managing Hardware Setup
Step 8 Click Stop to place the
displays in test mode.
The display has no image when you are No image expected. from the Web user interface to stop the test. For more information about setting up and testing displays, see the Cisco TelePresence System Troubleshooting Guide on the...
Administration Guide - Page 172
...cameras, see if it is normal DSP behavior. Plug the participant's right camera into the correct connectors on Cisco.com.
6-18
Cisco TelePresence System Release 1.5 Administrator Guide
OL-13676-04
switches to troubleshoot problems with cameras. Managing Hardware Setup
Chapter 6 Troubleshooting the CTS 1100
Troubleshooting Cameras
Use the information in incorrectly.
Administration Guide - Page 174
.... Managing Hardware Setup
Chapter 6 Troubleshooting the CTS 1100
Table 6-4
Troubleshooting Speakers
Problem
Possible Cause
Possible Solution
Sound is expected behavior. For more information about setting up and testing speakers, see the Cisco TelePresence System Troubleshooting Guide on the test screen is played out the of a mic).
Contact Cisco technical support. The...
Administration Guide - Page 288
... section in the following sections to cycle through the speakers automatically or manually. Can also occur during meetings. For more information about setting up to 1 second to the active speaker. Managing Hardware Setup
Chapter 7 Troubleshooting the CTS 1300
Table 7-3
Troubleshooting Cameras (continued)
Problem
Possible Cause
Action
Image colors are incorrect.
• Video cable is...
Administration Guide - Page 318
..., and Field Replacement Unit Guide
• Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide
Related Information
For more system troubleshooting information, see the following sections to use the camera Auto Adjust feature before you are complete. Managing Hardware Setup
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200
Table 8-1
Problem No image...
Administration Guide - Page 368
... in the see the Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
Web user interface to fine-tune the camera's focus.
Video cable is off . Cisco TelePresence System Release 1.6 Administration Guide
9-6
OL-13676-05 Enable a display test from the
between calls.
Managing Hardware Setup
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210
Table 9-1
Problem No image. The...
Administration Guide - Page 379
... or manually. Contact Cisco technical support.
Testing Speakers
The speakers are set up and testing cameras, see the Cisco TelePresence System Troubleshooting
Guide on Cisco.com. display.
• Verify that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display. Chapter 9 Troubleshooting the CTS 3010 and CTS 3210...
Administration Guide - Page 381
..., depending on the CTS 3010 and CTS 3210, page 9-20
OL-13676-05
Cisco TelePresence System Release 1.6 Administration Guide
9-19 Chapter 9 Troubleshooting the CTS 3010 and CTS 3210
Managing Hardware Setup
Table 9-4
Troubleshooting Speakers
Problem
Possible Cause
Possible Solution
Sound is expected behavior. video. Contact Cisco technical support.
Check whether there has...
Administration Guide - Page 385
... presentation display screen that the CTS 3010 and CTS 3210 supports, see the Cisco TelePresence System Troubleshooting
Guide on the codec. "Testing Microphones" section on the main display screen. Chapter 9 Troubleshooting the CTS 3010 and CTS 3210
Managing Hardware Setup
Table 9-5
Troubleshooting Microphones (continued)
Problem
Possible Cause
Possible Solution
Microphone switches...
Administration Guide - Page 392
... CTS 3010 and CTS 3210
Table 9-7
Troubleshooting Presentation Devices
Problem
Possible Cause
Possible Solution
System Status window shows unexpected Document Camera status. An on Cisco.com. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information. Document camera settings...
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