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...E N D I X F A P P E N D I X OL-15498-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information...Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco...
...E N D I X F A P P E N D I X OL-15498-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information...Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco...
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...on the phone. • Boot Load ID-Identifies the factory-installed load running on the phone. • Serial Number-Serial number of the phone. •...the phone, this field displays No. (The CTL file installs automatically when the phone reboots or resets. For more information, see the "Status Messages Screen" section on page 6-3. • Network ...-Indicates whether a locally significant certificate (used for Cisco Unified Communications Manager 7.0 (SCCP) 6-2 OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for the security features) is installed on the phone....
...on the phone. • Boot Load ID-Identifies the factory-installed load running on the phone. • Serial Number-Serial number of the phone. •...the phone, this field displays No. (The CTL file installs automatically when the phone reboots or resets. For more information, see the "Status Messages Screen" section on page 6-3. • Network ...-Indicates whether a locally significant certificate (used for Cisco Unified Communications Manager 7.0 (SCCP) 6-2 OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for the security features) is installed on the phone....
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...Cisco Unified IP Phone Table 6-2 Network Statistics Message Components (continued) Message Component Bcast One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset... phone application running on the phone • Boot Load ID-Identifier of the factory-installed load running on the phone • Version-Version of the firmware running on...to the phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-8 OL-15498-01
...Cisco Unified IP Phone Table 6-2 Network Statistics Message Components (continued) Message Component Bcast One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset... phone application running on the phone • Boot Load ID-Identifier of the factory-installed load running on the phone • Version-Version of the firmware running on...to the phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-8 OL-15498-01
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...Symptom: The Cisco Unified IP Phone...Cisco Unified IP Phone does not display any characters after at least five minutes, perform a factory reset of the phone (see the "Performing a Factory Reset..." section on page 8-14). Verify that the network port is functional: - Verify that the phone is receiving power: - Exchange the Ethernet cables with a Cisco...The Cisco Unified IP Phone Does Not...with Cisco ...Messages, page 8-3 • Registering the Phone with Cisco Unified Communications Manager, page 8-3 • Checking Network ...
...Symptom: The Cisco Unified IP Phone...Cisco Unified IP Phone does not display any characters after at least five minutes, perform a factory reset of the phone (see the "Performing a Factory Reset..." section on page 8-14). Verify that the network port is functional: - Verify that the phone is receiving power: - Exchange the Ethernet cables with a Cisco...The Cisco Unified IP Phone Does Not...with Cisco ...Messages, page 8-3 • Registering the Phone with Cisco Unified Communications Manager, page 8-3 • Checking Network ...
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... Phone 7960G/7940G received a command from Cisco Unified Communications Manager administration. Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these messages appears: • Reset-Reset-Phone closed due to receiving a Reset/Reset from Cisco Unified Communications Manager administration. • Reset-Restart-Phone closed due to receiving a Reset/Restart from Cisco Unified Communications Manager to reset by its...
... Phone 7960G/7940G received a command from Cisco Unified Communications Manager administration. Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these messages appears: • Reset-Reset-Phone closed due to receiving a Reset/Reset from Cisco Unified Communications Manager administration. • Reset-Restart-Phone closed due to receiving a Reset/Restart from Cisco Unified Communications Manager to reset by its...
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... then restarts the phone. Then choose Settings > more and press the Default softkey. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for your situation. Choose the operation that the phone has not written to its Flash memory... and security settings. There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 8-13 • Performing a Factory Reset, page 8-14 Performing a Basic Reset Performing a basic reset of these settings to previously-saved settings. Erase softkey Unlock...
... then restarts the phone. Then choose Settings > more and press the Default softkey. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for your situation. Choose the operation that the phone has not written to its Flash memory... and security settings. There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 8-13 • Performing a Factory Reset, page 8-14 Performing a Basic Reset Performing a basic reset of these settings to previously-saved settings. Erase softkey Unlock...
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..., and Speaker buttons turn on and off . The phone will not reset. To reset network configuration settings when the phone resets, press 2. Otherwise, the phone goes through the factory reset process. 8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone when the phone resets, press 1. Press 123456789*0# within 60 seconds, the will not automatically discover...
..., and Speaker buttons turn on and off . The phone will not reset. To reset network configuration settings when the phone resets, press 2. Otherwise, the phone goes through the factory reset process. 8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone when the phone resets, press 1. Press 123456789*0# within 60 seconds, the will not automatically discover...
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... page 7-2, 7-7 Expansion Module Stats screen 6-2, 6-9 extension mobility 5-5, B-2 external power 2-4 F factory reset 8-14 fast dial B-2 features configuring on phone, overview 1-7 configuring with Cisco Unified Communications Manager, overview 1-6 informing users about, overview 1-7 figure Cisco Unified IP Phone 7940G 1-2 Cisco Unified IP Phone 7960G 1-2 Cisco Unified IP Phone 7960G/7940G cable connections 3-6 Cisco Unified IP Phone wall mount 3-9 file authentication 1-9 Firmware Versions...
... page 7-2, 7-7 Expansion Module Stats screen 6-2, 6-9 extension mobility 5-5, B-2 external power 2-4 F factory reset 8-14 fast dial B-2 features configuring on phone, overview 1-7 configuring with Cisco Unified Communications Manager, overview 1-6 informing users about, overview 1-7 figure Cisco Unified IP Phone 7940G 1-2 Cisco Unified IP Phone 7960G 1-2 Cisco Unified IP Phone 7960G/7940G cable connections 3-6 Cisco Unified IP Phone wall mount 3-9 file authentication 1-9 Firmware Versions...
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... 8-15 quality reporting tool B-2 Quality Reporting Tool (QRT) 5-7, 8-15 R Real-Time Transport Protocol See RTP redial 5-7, B-2 resetting basic 8-13 Cisco Unified IP phone 8-13 continuously 8-6 intentionally 8-8 methods 8-13 to factory values 8-14 Restore softkey 8-13 resume B-2 ring activity 5-7 ringer, indicator for 1-2 RTP 1-4 S SCCP, description 1-5 SDK... 1-9 signaling encryption 1-10 SIP 1-4 softkey buttons 1-3 softkey templates, configuring 5-11 speaker button OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-7
... 8-15 quality reporting tool B-2 Quality Reporting Tool (QRT) 5-7, 8-15 R Real-Time Transport Protocol See RTP redial 5-7, B-2 resetting basic 8-13 Cisco Unified IP phone 8-13 continuously 8-6 intentionally 8-8 methods 8-13 to factory values 8-14 Restore softkey 8-13 resume B-2 ring activity 5-7 ringer, indicator for 1-2 RTP 1-4 S SCCP, description 1-5 SDK... 1-9 signaling encryption 1-10 SIP 1-4 softkey buttons 1-3 softkey templates, configuring 5-11 speaker button OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) IN-7