Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... defaults Exit Return to a new Press Transfer, enter the number number, then press Transfer again. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for...
... defaults Exit Return to a new Press Transfer, enter the number number, then press Transfer again. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for...
Phone Guide
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...listing Select Select a menu item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in... Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button...
...listing Select Select a menu item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in... Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button...
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... Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii
... Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii
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... two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). SCCP Your phone can be configured to work with one of Your Phone Understanding SIP vs. Call features can choose > Model Information > Call Control Protocol on the protocol. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Your system administrator determines...
... two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). SCCP Your phone can be configured to work with one of Your Phone Understanding SIP vs. Call features can choose > Model Information > Call Control Protocol on the protocol. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Your system administrator determines...
Phone Guide
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... to the Your system busy tone or ring sound. Dial from a corporate directory on your personal computer using Cisco WebDialer 1. administrator 2. Place the call (SCCP phones only) enter the phone number. See if a line associated with a speed-dial, call record, or directory listing is busy before placing... Using BLF to receive notification when a busy or ringing extension is available 1. Prioritizing Critical Calls, page 40 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Busy Lamp Field indicators. Using Call Logs, page 47 2. Click the number that line Look for...
... to the Your system busy tone or ring sound. Dial from a corporate directory on your personal computer using Cisco WebDialer 1. administrator 2. Place the call (SCCP phones only) enter the phone number. See if a line associated with a speed-dial, call record, or directory listing is busy before placing... Using BLF to receive notification when a busy or ringing extension is available 1. Prioritizing Critical Calls, page 40 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Busy Lamp Field indicators. Using Call Logs, page 47 2. Click the number that line Look for...
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...IP phone. 5. Place a call using your Calls Using a Single system administrator. Obtain your Mobile Voice Access See Managing Business number and end-user PIN from your Cisco Log in . Dial your desktop phone number. Dial a desktop phone number other options if they are available on a phone.... Dial from a cellular phone using a billing or tracking code (SCCP phones only) 1. Choose > Personal Book (PAB) entry Directory to log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on your cellular phone number (if requested) and...
...IP phone. 5. Place a call using your Calls Using a Single system administrator. Obtain your Mobile Voice Access See Managing Business number and end-user PIN from your Cisco Log in . Dial your desktop phone number. Dial a desktop phone number other options if they are available on a phone.... Dial from a cellular phone using a billing or tracking code (SCCP phones only) 1. Choose > Personal Book (PAB) entry Directory to log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on your cellular phone number (if requested) and...
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... call to ... Tip If parties on a call hear a beep tone, the call on Your Phone, page 33 Answer a priority call (SCCP Hang up Mobile Connect and answer phone or other remote destinations stop ringing, are disconnected, and display a missed call message. • ... call might be monitored or recorded. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information, see... Using AutoAnswer, page 46 Retrieve a parked call and press phones only) Answer. call ringing elsewhere Picking Up a Redirected Call on your phone to a Voice Message System, page ...
... call to ... Tip If parties on a call hear a beep tone, the call on Your Phone, page 33 Answer a priority call (SCCP Hang up Mobile Connect and answer phone or other remote destinations stop ringing, are disconnected, and display a missed call message. • ... call might be monitored or recorded. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information, see... Using AutoAnswer, page 46 Retrieve a parked call and press phones only) Answer. call ringing elsewhere Picking Up a Redirected Call on your phone to a Voice Message System, page ...
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... to send an active, ringing, or on -hook transfer is does not support the option described above, using iDivert redirects the call on the line (SCCP phones only) 3. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more information, see Sending a Call...call to a voice message system Press iDivert. Repeat this option available to you. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call , or press Transfer and then hang up without staying on the line. For more .) The two calls...
... to send an active, ringing, or on -hook transfer is does not support the option described above, using iDivert redirects the call on the line (SCCP phones only) 3. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more information, see Sending a Call...call to a voice message system Press iDivert. Repeat this option available to you. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call , or press Transfer and then hang up without staying on the line. For more .) The two calls...
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...can create a conference in a conference call. Using Conference Conference allows you to call each participant. Conference is available on SCCP phones only. • cBarge-Allows you to create a standard (ad hoc) conference by combining existing calls. If you want to connect. 4.... call to ... Join is available on a shared line. Use the Confrn softkey or the Conference button. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the call on most phones. • Join-Allows you to create or join a conference by calling each participant. Your system administrator...
...can create a conference in a conference call. Using Conference Conference allows you to call each participant. Conference is available on SCCP phones only. • cBarge-Allows you to create a standard (ad hoc) conference by combining existing calls. If you want to connect. 4.... call to ... Join is available on a shared line. Use the Confrn softkey or the Conference button. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the call on most phones. • Join-Allows you to create or join a conference by calling each participant. Your system administrator...
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... press the more softkey to see if this feature is available to you want to add. 3. Highlight the call that are on multiple phone lines 1. Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are joined. • A window... opens on your phone screen prompting you to select the call(s) that you want to join. Then... Press the green flashing line button want to see ...
... press the more softkey to see if this feature is available to you want to add. 3. Highlight the call that are on multiple phone lines 1. Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are joined. • A window... opens on your phone screen prompting you to select the call(s) that you want to join. Then... Press the green flashing line button want to see ...
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...parties hear a brief audio interruption and the phone screen changes to display Barge or cBarge.)... view call information before barging. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 37 Then...... on a shared line One of the following occurs: • You are added to the call. • A window opens on your phone...not appear on the other phones that share the line. ... the barge feature on your phone (cBarge or Barge) operates as ...
...parties hear a brief audio interruption and the phone screen changes to display Barge or cBarge.)... view call information before barging. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 37 Then...... on a shared line One of the following occurs: • You are added to the call. • A window opens on your phone...not appear on the other phones that share the line. ... the barge feature on your phone (cBarge or Barge) operates as ...
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... ask your system Press MCID or Malicious Call ID. Notify your system administrator. suspicious or harassing call Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as suspicious, which initiates a series of a call . 40 OL-14683-01 If you...Malicious Call Identification (MCID) feature to make and receive urgent or critical calls. Tracing Suspicious Calls (SCCP phones only) If you want to ... Then... administrator about a Your phone plays a tone and displays the message, "MCID successful." If you are interactions, restrictions, and ...
... ask your system Press MCID or Malicious Call ID. Notify your system administrator. suspicious or harassing call Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as suspicious, which initiates a series of a call . 40 OL-14683-01 If you...Malicious Call Identification (MCID) feature to make and receive urgent or critical calls. Tracing Suspicious Calls (SCCP phones only) If you want to ... Then... administrator about a Your phone plays a tone and displays the message, "MCID successful." If you are interactions, restrictions, and ...
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... the last completed call of call that you ), highlight the call log (SIP phones only) 1. See Using BLF to Determine a Line log is the primary entry of a multiparty call on your phone. 48 OL-14683-01 The Details record shows two entries for Busy Lamp Field ...begin editing characters in a call record and press Details. See the Tip section below. 3. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Tip (SCCP phones only) To view the complete call record of a multiparty call (for example, of a multiparty call ) Then... 1. View intercom call : - The entries are ...
... the last completed call of call that you ), highlight the call log (SIP phones only) 1. See Using BLF to Determine a Line log is the primary entry of a multiparty call on your phone. 48 OL-14683-01 The Details record shows two entries for Busy Lamp Field ...begin editing characters in a call record and press Details. See the Tip section below. 3. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Tip (SCCP phones only) To view the complete call record of a multiparty call (for example, of a multiparty call ) Then... 1. View intercom call : - The entries are ...
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.... • Speed Dialing, page 32 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide (SCCP phones only) Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Need more than one phone line Ask your system administrator to configure one or ...Line, page 35. Then... Note You can configure your phone to use one extension for your desk phone and lab phone, for several phones Request a shared line. This allows you ... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for you might want to discuss with special services and ...
.... • Speed Dialing, page 32 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide (SCCP phones only) Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Need more than one phone line Ask your system administrator to configure one or ...Line, page 35. Then... Note You can configure your phone to use one extension for your desk phone and lab phone, for several phones Request a shared line. This allows you ... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for you might want to discuss with special services and ...
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... a Shared Line, page 35 • Using Cisco Extension Mobility, page 42 • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Answer calls frequently Ask your system administrator to set...phone line associated with coworkers Consider using: • Call Park to set or handle calls on your phone Ask your administrator to store and retrieve calls without using your Cisco Unified IP Phone, your system administrator about the Cisco Extension Mobility Service. Need to make video calls (SCCP phones only) Consider using Cisco...
... a Shared Line, page 35 • Using Cisco Extension Mobility, page 42 • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Answer calls frequently Ask your system administrator to set...phone line associated with coworkers Consider using: • Call Park to set or handle calls on your phone Ask your administrator to store and retrieve calls without using your Cisco Unified IP Phone, your system administrator about the Cisco Extension Mobility Service. Need to make video calls (SCCP phones only) Consider using Cisco...
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... fast busy tone You cannot barge an encrypted call if the phone you are disconnected from a call that you have call is not configured for encryption. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 71 General Troubleshooting This section provides information to... service. • You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only) • Your phone has time-of the following factors might apply: • You must change the line state (for example, go off-hook or ...
... fast busy tone You cannot barge an encrypted call if the phone you are disconnected from a call that you have call is not configured for encryption. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 71 General Troubleshooting This section provides information to... service. • You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only) • Your phone has time-of the following factors might apply: • You must change the line state (for example, go off-hook or ...