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Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
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... because another application is running. Cannot Install the Printer Driver 139 s Close any other applications before reinstalling the printer driver. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly.
... because another application is running. Cannot Install the Printer Driver 139 s Close any other applications before reinstalling the printer driver. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly.
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...In a Macintosh, check that the CD-ROM can be read. Windows Note ® If you are no problems with the CD-ROM, call the Canon Customer Care Center. For Windows XP, click Start and select My Computer, and then double-click the CD-ROM icon. If there is computer dependent.... In Windows, use Windows Explorer to ensure that the CD-ROM icon is visible. Cannot Install the Printer Driver 140 Troubleshooting s If the Installer for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program...
...In a Macintosh, check that the CD-ROM can be read. Windows Note ® If you are no problems with the CD-ROM, call the Canon Customer Care Center. For Windows XP, click Start and select My Computer, and then double-click the CD-ROM icon. If there is computer dependent.... In Windows, use Windows Explorer to ensure that the CD-ROM icon is visible. Cannot Install the Printer Driver 140 Troubleshooting s If the Installer for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program...
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
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Print Quality is Poor or Contains Errors 142 First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the paper loaded in the printer. Then check the Page Size setting in the application. s Check the amount of the space on the hard disk. Cannot Print to increase the amount of free space by deleting any unnecessary files.
Print Quality is Poor or Contains Errors 142 First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the paper loaded in the printer. Then check the Page Size setting in the application. s Check the amount of the space on the hard disk. Cannot Print to increase the amount of free space by deleting any unnecessary files.
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Colors are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 If you are printing a photograph or an illustration from a ...
Colors are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 If you are printing a photograph or an illustration from a ...
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Print Quality is Poor or Contains Errors 144 If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it.
Print Quality is Poor or Contains Errors 144 If this does not resolve the problem, there may be a problem with your application program. Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it.
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...145 Note ® Always ensure that you dispose of the protective cap and protective tape from a print head. s Ensure that you are Wrong Troubleshooting s If a specific color does not print, check whether the corresponding ink tank is not resolved after cleaning the print head several times,... the print head may be worn out. Replace if necessary. Call the Canon Customer Care Center. You can only print on the correct side of the media. Print Quality is ejected correctly. Printing is Blurred/Colors...
...145 Note ® Always ensure that you dispose of the protective cap and protective tape from a print head. s Ensure that you are Wrong Troubleshooting s If a specific color does not print, check whether the corresponding ink tank is not resolved after cleaning the print head several times,... the print head may be worn out. Replace if necessary. Call the Canon Customer Care Center. You can only print on the correct side of the media. Print Quality is ejected correctly. Printing is Blurred/Colors...
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Print Quality is Poor or Contains Errors 146 Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Ensure that you align the print head every time you install a new print head. Straight Lines are Misaligned Troubleshooting s Align the print head. Follow the instructions on the screen.
Print Quality is Poor or Contains Errors 146 Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Ensure that you align the print head every time you install a new print head. Straight Lines are Misaligned Troubleshooting s Align the print head. Follow the instructions on the screen.
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Follow the instructions on the screen. Print Quality is Poor or Contains Errors 147 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment.
Follow the instructions on the screen. Print Quality is Poor or Contains Errors 147 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment.
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Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. s In the printer driver settings, select a higher print quality setting. Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Print Quality is Poor or Contains Errors 148
Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. s In the printer driver settings, select a higher print quality setting. Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Print Quality is Poor or Contains Errors 148
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s Reduce the Intensity setting in the printer driver and try printing again. Print Quality is Poor or Contains Errors 149 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity.
s Reduce the Intensity setting in the printer driver and try printing again. Print Quality is Poor or Contains Errors 149 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity.
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Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 150
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 150
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Print Quality is dry on the previous page, adjust the Ink Drying Wait Time setting. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. You can either remove each sheet has printed. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 151
Print Quality is dry on the previous page, adjust the Ink Drying Wait Time setting. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. You can either remove each sheet has printed. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 151
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Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 152
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 152
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... Glossy Photo Paper. This widens a gap between the print head and the paper. Print Quality is Poor or Contains Errors 153 Printed Surface is Scratched Troubleshooting s Ensure that you are using suitable paper. • The paper weight must not be less than 28 lb (105 g/m2), the print head may... smudging may scratch the printed surface. If smudging still occurs, set the paper thickness lever to the right and try this. If you use non-Canon brand paper heavier than 28 lb (105 g/m2). Clean the print head first and print with the correct paper. • The paper ...
... Glossy Photo Paper. This widens a gap between the print head and the paper. Print Quality is Poor or Contains Errors 153 Printed Surface is Scratched Troubleshooting s Ensure that you are using suitable paper. • The paper weight must not be less than 28 lb (105 g/m2), the print head may... smudging may scratch the printed surface. If smudging still occurs, set the paper thickness lever to the right and try this. If you use non-Canon brand paper heavier than 28 lb (105 g/m2). Clean the print head first and print with the correct paper. • The paper ...
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... dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and drag the Intensity slide bar to adjust the intensity. Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. This may absorb too much ink and become scratched.
... dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and drag the Intensity slide bar to adjust the intensity. Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. This may absorb too much ink and become scratched.
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For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". Print Quality is Poor or Contains Errors 155 If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". Print Quality is Poor or Contains Errors 155 If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
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Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 156 Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings.
Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 156 Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings.