Users Manual - English
Page 6
... (For HL-5170DN 3-11 4 Options ...4-1 DIMM ...4-1 Installing additional memory 4-2 Lower tray unit (LT-5000) (Not available for HL-5130 4-4 Print server (NC-2100p) ...4-5 5 Routine maintenance ...5-1 Toner cartridge ...5-2 Toner Low message ...5-2 Toner Empty message ...5-3 Replacing the toner cartridge 5-3 Drum unit ...5-8 Change Drum message ...5-8 Replacing the drum unit ...5-9 Cleaning ...5-12 Replacing periodic maintenance parts 5-13 6 Troubleshooting...
... (For HL-5170DN 3-11 4 Options ...4-1 DIMM ...4-1 Installing additional memory 4-2 Lower tray unit (LT-5000) (Not available for HL-5130 4-4 Print server (NC-2100p) ...4-5 5 Routine maintenance ...5-1 Toner cartridge ...5-2 Toner Low message ...5-2 Toner Empty message ...5-3 Replacing the toner cartridge 5-3 Drum unit ...5-8 Change Drum message ...5-8 Replacing the drum unit ...5-9 Cleaning ...5-12 Replacing periodic maintenance parts 5-13 6 Troubleshooting...
Users Manual - English
Page 106
... selected. ■ The PC is set up to connect to clear them on page 3-1. Other problems See Other problems on page 6-17. 6 - 1 TROUBLESHOOTING Printout is turned on page 6-2. Printer printed an Error Message See Error message printouts on page 6-11. Pages are printed, however there are installed properly. ■ The front cover...
... selected. ■ The PC is set up to connect to clear them on page 3-1. Other problems See Other problems on page 6-17. 6 - 1 TROUBLESHOOTING Printout is turned on page 6-2. Printer printed an Error Message See Error message printouts on page 6-11. Pages are printed, however there are installed properly. ■ The front cover...
Users Manual - English
Page 107
...TROUBLESHOOTING 6 - 2 See Paper jams and how to delete the data remaining in the printer. If you use paper that the Status Monitor reports. See Installing additional memory on , you can I use for the error message that meets Brother's recommended paper specifications. See page 6-9. ■ Close the face-up Open (For HL-5150D / HL-5170DN...Tray Jam Duplex (For HL-5150D / HL-5170DN) Duplex Size Error (For HL-5150D / HL-5170DN) No Duplex Tray (For HL-5150D / HL-5170DN) Duplex Lever Error (For HL-5150D / HL-5170DN) Action ■ Close the front cover of the printer. ■ Close the ...
...TROUBLESHOOTING 6 - 2 See Paper jams and how to delete the data remaining in the printer. If you use paper that the Status Monitor reports. See Installing additional memory on , you can I use for the error message that meets Brother's recommended paper specifications. See page 6-9. ■ Close the face-up Open (For HL-5150D / HL-5170DN...Tray Jam Duplex (For HL-5150D / HL-5170DN) Duplex Size Error (For HL-5150D / HL-5170DN) No Duplex Tray (For HL-5150D / HL-5170DN) Duplex Lever Error (For HL-5150D / HL-5170DN) Action ■ Close the front cover of the printer. ■ Close the ...
Users Manual - English
Page 108
...Leave the printer for the error message. Error message Print Overrun Resolution Reduced to Enable Printing (The printer has printed the document at a reduced resolution) Toner Empty Toner Low Fuser Malfunction Laser BD ...printer memory by adding a commercially available DIMM memory module. If the error occurs again, call your dealer or Brother Customer Service. ■ Turn the power switch off , wait a few seconds and then turn it on . If the error occurs again, call your dealer or Brother Customer Service. See Installing additional memory on page 4-2. 6 - 3 TROUBLESHOOTING...
...Leave the printer for the error message. Error message Print Overrun Resolution Reduced to Enable Printing (The printer has printed the document at a reduced resolution) Toner Empty Toner Low Fuser Malfunction Laser BD ...printer memory by adding a commercially available DIMM memory module. If the error occurs again, call your dealer or Brother Customer Service. ■ Turn the power switch off , wait a few seconds and then turn it on . If the error occurs again, call your dealer or Brother Customer Service. See Installing additional memory on page 4-2. 6 - 3 TROUBLESHOOTING...
Users Manual - English
Page 109
... TrueType™ mode Use Printer TrueType™ Fonts ■...the data left in the printer. Error message PRINT OVERRUN RESOLUTION REDUCED TO ENABLE PRINTING (The printer has printed the document ...at a reduced resolution) Action ■ Press the Go button to prevent automatic reduction in the resolution. ■ Expand the printer... memory by adding a commercially available DIMM. Press the Job Cancel button if you print to print the data left in the printer... the print resolution. ■ Expand the printer memory by using the supplied Windows®...
... TrueType™ mode Use Printer TrueType™ Fonts ■...the data left in the printer. Error message PRINT OVERRUN RESOLUTION REDUCED TO ENABLE PRINTING (The printer has printed the document ...at a reduced resolution) Action ■ Press the Go button to prevent automatic reduction in the resolution. ■ Expand the printer... memory by adding a commercially available DIMM. Press the Job Cancel button if you print to print the data left in the printer... the print resolution. ■ Expand the printer memory by using the supplied Windows®...
Users Manual - English
Page 110
...is selected. 6 - 5 TROUBLESHOOTING The printer does not feed paper from the manual feed tray or multi-purpose tray. The printer will not feed envelopes. Your application software must be set up output tray. ■ Make sure that meets Brother recommended paper specifications. This is ... instructional video on the specified paper. (For HL-5140, HL-5150D and HL-5170DN with optional lower tray unit) Recommendation ■ If there is paper in the printer driver. ■ The printer can I use? Please see your software. The printer does not print into the face-down output ...
...is selected. 6 - 5 TROUBLESHOOTING The printer does not feed paper from the manual feed tray or multi-purpose tray. The printer will not feed envelopes. Your application software must be set up output tray. ■ Make sure that meets Brother recommended paper specifications. This is ... instructional video on the specified paper. (For HL-5140, HL-5150D and HL-5170DN with optional lower tray unit) Recommendation ■ If there is paper in the printer driver. ■ The printer can I use? Please see your software. The printer does not print into the face-down output ...
Users Manual - English
Page 111
... jammed paper is removed completely by lighting the control panel LEDs as follows. If the printer does not start printing, please check that all paper from feeding through the printer at one time and reduces paper jams. TROUBLESHOOTING 6 - 6 This helps prevent multiple sheets of paper from the paper tray and straighten the stack...
... jammed paper is removed completely by lighting the control panel LEDs as follows. If the printer does not start printing, please check that all paper from feeding through the printer at one time and reduces paper jams. TROUBLESHOOTING 6 - 6 This helps prevent multiple sheets of paper from the paper tray and straighten the stack...
Users Manual - English
Page 112
Figure 6-4 3 Press the cover release button and then open the front cover. 6 - 7 TROUBLESHOOTING Figure 6-5 Figure 6-3 2 Pull the jammed paper up and out of the printer. 1 Pull the paper tray completely out of the printer.
Figure 6-4 3 Press the cover release button and then open the front cover. 6 - 7 TROUBLESHOOTING Figure 6-5 Figure 6-3 2 Pull the jammed paper up and out of the printer. 1 Pull the paper tray completely out of the printer.
Users Manual - English
Page 113
4 Pull out the drum unit assembly. Instead, pull the edge of the printer. Figure 6-7 TROUBLESHOOTING 6 - 8 If you gently pull the paper out. Jam Dial Figure 6-6 Caution To prevent damage to the printer caused by static electricity, do not use extra force. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit assembly easily at this time, do not touch the electrodes shown in Figure 6-7. Pull the jammed paper up and out of the jammed paper from the paper tray.
4 Pull out the drum unit assembly. Instead, pull the edge of the printer. Figure 6-7 TROUBLESHOOTING 6 - 8 If you gently pull the paper out. Jam Dial Figure 6-6 Caution To prevent damage to the printer caused by static electricity, do not use extra force. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit assembly easily at this time, do not touch the electrodes shown in Figure 6-7. Pull the jammed paper up and out of the jammed paper from the paper tray.
Users Manual - English
Page 114
...internal parts of the printer. Wait for all other users go to cool down before you have just used the printer, some internal... parts of toner stops. Close the face-up output tray. Print a few printouts. Figure 6-9 6 Open the jam clear cover. 5 Open the face-up output tray. If the paper jam can be cleared, for HL-5130 and HL...-5140 users go to Step 10, and for the printer to Step 7. If the paper jam still cannot be cleared, go to pull the paper toward the back of the printer...until the scattering of the printer are extremely hot! Pull ...
...internal parts of the printer. Wait for all other users go to cool down before you have just used the printer, some internal... parts of toner stops. Close the face-up output tray. Print a few printouts. Figure 6-9 6 Open the jam clear cover. 5 Open the face-up output tray. If the paper jam can be cleared, for HL-5130 and HL...-5140 users go to Step 10, and for the printer to Step 7. If the paper jam still cannot be cleared, go to pull the paper toward the back of the printer...until the scattering of the printer are extremely hot! Pull ...
Users Manual - English
Page 115
... unit until you put it lock into the printer. TROUBLESHOOTING 6 - 10 8 Pull the Duplex Tray completly out of the drum unit assembly. Put the Duplex tray back into place. Figure 6-12 10 Push the lock lever down and take the toner cartridge out of the printer. Take out the jammed paper if there... is any inside the drum unit. Figure 6-13 11 Put the drum unit assembly back in the printer. 12 Put the paper tray in properly, the lock lever will lift automatically. If you hear it in the printer. 13 Close the front cover. Figure 6-11 9 Pull the jammed paper out of the...
... unit until you put it lock into the printer. TROUBLESHOOTING 6 - 10 8 Pull the Duplex Tray completly out of the drum unit assembly. Put the Duplex tray back into place. Figure 6-12 10 Push the lock lever down and take the toner cartridge out of the printer. Take out the jammed paper if there... is any inside the drum unit. Figure 6-13 11 Put the drum unit assembly back in the printer. 12 Put the paper tray in properly, the lock lever will lift automatically. If you hear it in the printer. 13 Close the front cover. Figure 6-11 9 Pull the jammed paper out of the...
Users Manual - English
Page 116
... quality ABCDEFGH abcdefghijk ABCD abcde 01234 Faint Recommendation ■ Check the printer's environment. See Positioning the printer on page 1-4. ■ If the whole page is selected with USB Problem HL-5130 (or HL-5140, HL-5150D and HL-5170DN) does not appear in Chooser (Mac OS® 8.6 to print... is not damaged or broken. ■ If you have an interface-switching device, make sure the correct printer is turned on may be on page 5-9. 6 - 11 TROUBLESHOOTING Unable to 9.2) or Print Center (Mac OS® X 10.1 / 10.2). See Replacing the toner cartridge on the following ...
... quality ABCDEFGH abcdefghijk ABCD abcde 01234 Faint Recommendation ■ Check the printer's environment. See Positioning the printer on page 1-4. ■ If the whole page is selected with USB Problem HL-5130 (or HL-5140, HL-5150D and HL-5170DN) does not appear in Chooser (Mac OS® 8.6 to print... is not damaged or broken. ■ If you have an interface-switching device, make sure the correct printer is turned on may be on page 5-9. 6 - 11 TROUBLESHOOTING Unable to 9.2) or Print Center (Mac OS® X 10.1 / 10.2). See Replacing the toner cartridge on the following ...
Users Manual - English
Page 117
...that meets the recommended specifications. in Chapter 1. ■ Choose Thick paper mode in Chapter 5. ■ Use a new drum unit. All black TROUBLESHOOTING 6 - 12 Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Recommendation ■ Make sure that you use paper that meets our... that you use thinner paper than you are currently using a new drum unit. Rough-surfaced paper may cause this problem. Put in the printer driver. See Replacing the drum unit on page 1-5. ■ Make sure that meets our specifications. See What kind of paper can cause...
...that meets the recommended specifications. in Chapter 1. ■ Choose Thick paper mode in Chapter 5. ■ Use a new drum unit. All black TROUBLESHOOTING 6 - 12 Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Recommendation ■ Make sure that you use paper that meets our... that you use thinner paper than you are currently using a new drum unit. Rough-surfaced paper may cause this problem. Put in the printer driver. See Replacing the drum unit on page 1-5. ■ Make sure that meets our specifications. See What kind of paper can cause...
Users Manual - English
Page 118
Examples of the OPC drum with a sharp object. ■ The drum unit may have located the mark on page 5-9. 6 - 13 TROUBLESHOOTING Black Spots at the surface of the OPC drum. Put in .) Recommendation ■ If the problem is not solved after printing a few pages, the drum ...
Examples of the OPC drum with a sharp object. ■ The drum unit may have located the mark on page 5-9. 6 - 13 TROUBLESHOOTING Black Spots at the surface of the OPC drum. Put in .) Recommendation ■ If the problem is not solved after printing a few pages, the drum ...
Users Manual - English
Page 119
... ABCD abcde 01234 Black toner marks across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation ■ The drum unit may be damaged. Call Brother Customer Service. on page 5-9. ■ The toner cartridge may be damaged. Put in a new drum unit. See Replacing the drum ...12. ■ The drum unit may sometimes stick to clear this problem, especially if the printer has not been used for laser printers, the glue from the sheets may be damaged. Install a new drum unit. TROUBLESHOOTING 6 - 14 Put in a new drum unit. A rough surfaced paper or thick print media...
... ABCD abcde 01234 Black toner marks across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation ■ The drum unit may be damaged. Call Brother Customer Service. on page 5-9. ■ The toner cartridge may be damaged. Put in a new drum unit. See Replacing the drum ...12. ■ The drum unit may sometimes stick to clear this problem, especially if the printer has not been used for laser printers, the glue from the sheets may be damaged. Install a new drum unit. TROUBLESHOOTING 6 - 14 Put in a new drum unit. A rough surfaced paper or thick print media...
Users Manual - English
Page 120
High temperatures and high humidity will cause paper to curl. See What kind of paper can I use the printer very often, the paper may be damaged. Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation ■ You may be too full. White ... paper from the multi-purpose tray (MP tray) (For HL-5150D and HL-5170DN) on page 1-14. ■ Turn over the stack of paper in the tray or try fanning the paper stack and then rotating the paper 180° in the input tray. 6 - 15 TROUBLESHOOTING See What kind of paper can I use ? See...
High temperatures and high humidity will cause paper to curl. See What kind of paper can I use the printer very often, the paper may be damaged. Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation ■ You may be too full. White ... paper from the multi-purpose tray (MP tray) (For HL-5150D and HL-5170DN) on page 1-14. ■ Turn over the stack of paper in the tray or try fanning the paper stack and then rotating the paper 180° in the input tray. 6 - 15 TROUBLESHOOTING See What kind of paper can I use ? See...
Users Manual - English
Page 121
When you have finished printing your envelopes, close the face-up (back) output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). See page 1-31. ABCDEFG EFGHIJKLMN Envelope creases TROUBLESHOOTING 6 - 16 Examples of poor print quality Recommendation ■ Open the face-up output tray to reset the two blue tabs back to their original position.
When you have finished printing your envelopes, close the face-up (back) output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). See page 1-31. ABCDEFG EFGHIJKLMN Envelope creases TROUBLESHOOTING 6 - 16 Examples of poor print quality Recommendation ■ Open the face-up output tray to reset the two blue tabs back to their original position.
Users Manual - English
Page 122
... Job Cancel button if you want to delete the data left in the printer. ■ If this . 6 - 17 TROUBLESHOOTING Solving print problems Problem The printer prints unexpectedly or it . See Installing additional memory on page 4-2. ■ Most laser printers have chosen the appropriate printer driver with 'Set as Default'. ■ Make sure that cannot be printed...
... Job Cancel button if you want to delete the data left in the printer. ■ If this . 6 - 17 TROUBLESHOOTING Solving print problems Problem The printer prints unexpectedly or it . See Installing additional memory on page 4-2. ■ Most laser printers have chosen the appropriate printer driver with 'Set as Default'. ■ Make sure that cannot be printed...
Users Manual - English
Page 130
You can download the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to register your new product, register on your local Brother Office. and, ■ will be recorded as a confirmation of the...within that country. Register your product By registering your Printer needs. Internet Addresses Brother Global Web Site: http://www.brother.com For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities: http://solutions.brother.com B - 1 APPENDIX (FOR EUROPE AND OTHER...
You can download the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to register your new product, register on your local Brother Office. and, ■ will be recorded as a confirmation of the...within that country. Register your product By registering your Printer needs. Internet Addresses Brother Global Web Site: http://www.brother.com For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities: http://solutions.brother.com B - 1 APPENDIX (FOR EUROPE AND OTHER...
Users Manual - English
Page 136
...made from your new product, register on-line at : In USA: Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 In Canada: Brother International Corporation (Canada), Ltd. - Please complete the Brother Warranty Registration or, for your convenience and most from within that country.... and utilities, read FAQs and troubleshooting tips to learn how to your product with Brother: ■ may serve as the original owner of product loss covered by you bought the printer. Your registration with Brother International Corporation, you will help , ...
...made from your new product, register on-line at : In USA: Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 In Canada: Brother International Corporation (Canada), Ltd. - Please complete the Brother Warranty Registration or, for your convenience and most from within that country.... and utilities, read FAQs and troubleshooting tips to learn how to your product with Brother: ■ may serve as the original owner of product loss covered by you bought the printer. Your registration with Brother International Corporation, you will help , ...