User Guide
Page 15
...screen, press the Escape key. • To move to the key. BlackBerry basics troubleshooting I press a Convenience key Verify that you have set up some features or might prevent you from using the multi-tap input method. To unlock the keyboard, press the asterisk (*) key and the Send key. •...text, type pin: and the PIN. Some features are using some features might not have not deleted the application that is associated with your BlackBerry® device, some features or options. No application opens when I cannot type a password Verify that you are not available on my ...
...screen, press the Escape key. • To move to the key. BlackBerry basics troubleshooting I press a Convenience key Verify that you have set up some features or might prevent you from using the multi-tap input method. To unlock the keyboard, press the asterisk (*) key and the Send key. •...text, type pin: and the PIN. Some features are using some features might not have not deleted the application that is associated with your BlackBerry® device, some features or options. No application opens when I cannot type a password Verify that you are not available on my ...
User Guide
Page 17
... • To answer a call , press the period (.) key. Type the extension number. • To set a password. Hold the asterisk (*) key. Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list... Continue to the Home screen or application list, press the End key. • To delete a highlighted item, press the Backspace/Delete key. To unlock the device, type your active phone number. Release the Alt key. • To return to hold the Send key. • To switch phone ...
... • To answer a call , press the period (.) key. Type the extension number. • To set a password. Hold the asterisk (*) key. Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list... Continue to the Home screen or application list, press the End key. • To delete a highlighted item, press the Backspace/Delete key. To unlock the device, type your active phone number. Release the Alt key. • To return to hold the Send key. • To switch phone ...
User Guide
Page 25
...key. Click Enhance Call Audio. 3. In the phone, press the Menu key. 2. Click General Options. 4. Press the Send key. • If your device is unlocked, in countries that are outside of the European Union). If the connection to the wireless network automatically. Press the Menu key. 6. Make an emergency call... a call , press the Menu key. 2. The higher the volume percentage, the louder the volume. 1. During a call You can only call • If your BlackBerry® device. 1. Click Save. You can increase or decrease the default volume for the earpiece on your keyboard or...
...key. Click Enhance Call Audio. 3. In the phone, press the Menu key. 2. Click General Options. 4. Press the Send key. • If your device is unlocked, in countries that are outside of the European Union). If the connection to the wireless network automatically. Press the Menu key. 6. Make an emergency call... a call , press the Menu key. 2. The higher the volume percentage, the louder the volume. 1. During a call You can only call • If your BlackBerry® device. 1. Click Save. You can increase or decrease the default volume for the earpiece on your keyboard or...
User Guide
Page 40
... alternate phone number. 38 I cannot check my voice mail If you have more than one phone number associated with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to reject more than one phone number, but you have set as... your active phone number. My device does not recognize names or numbers in voice commands Try performing the following actions: • Verify that your BlackBerry®...
... alternate phone number. 38 I cannot check my voice mail If you have more than one phone number associated with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to reject more than one phone number, but you have set as... your active phone number. My device does not recognize names or numbers in voice commands Try performing the following actions: • Verify that your BlackBerry®...
User Guide
Page 45
...reject less. • If your device often identifies incorrect matches, set in voice commands Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit...verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice ...
...reject less. • If your device often identifies incorrect matches, set in voice commands Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit...verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice ...
User Guide
Page 65
.... In the media card options, change the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using...Manager. • If you are trying to open a media file on your media card using your computer or a device other than the BlackBerry device that you reset your device, unlock your device. 63 Format the media card. My device is turned off on your device. • If you encrypted the media files...
.... In the media card options, change the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using...Manager. • If you are trying to open a media file on your media card using your computer or a device other than the BlackBerry device that you reset your device, unlock your device. 63 Format the media card. My device is turned off on your device. • If you encrypted the media files...
User Guide
Page 189
...; enabled device. 3. Click Device Properties. 4. Press the Menu key. 3. In the device options, click Bluetooth. 2. Bluetooth technology options Prevent your BlackBerry® device is not connected to Never or If Unlocked. 5. Click Save. 187 To share contacts with Bluetooth enabled devices 1. Click Options. 4. Restrict outgoing calls 1. Rename a paired Bluetooth enabled device 1. Click...
...; enabled device. 3. Click Device Properties. 4. Press the Menu key. 3. In the device options, click Bluetooth. 2. Bluetooth technology options Prevent your BlackBerry® device is not connected to Never or If Unlocked. 5. Click Save. 187 To share contacts with Bluetooth enabled devices 1. Click Options. 4. Restrict outgoing calls 1. Rename a paired Bluetooth enabled device 1. Click...
User Guide
Page 237
... in the application list, click Lock. In the device options, click Security Options. 2. To turn off the BlackBerry® device password, set a BlackBerry® device password. Lock the device Verify that you type appear on the Lock screen, click the trackball. Set...unlock the keyboard, press the asterisk (*) key and the Send key. 235 When you have set the Password field to type your device, on the screen. Click General Settings. 3. If you can continue. Click General Settings. 3. Click Save. Press the Enter key. Lock the keyboard If you do not set a BlackBerry...
... in the application list, click Lock. In the device options, click Security Options. 2. To turn off the BlackBerry® device password, set a BlackBerry® device password. Lock the device Verify that you type appear on the Lock screen, click the trackball. Set...unlock the keyboard, press the asterisk (*) key and the Send key. 235 When you have set the Password field to type your device, on the screen. Click General Settings. 3. If you can continue. Click General Settings. 3. Click Save. Press the Enter key. Lock the keyboard If you do not set a BlackBerry...
User Guide
Page 253
...factor authentication when you log in to your device, or you unlock your BlackBerry® device. You can use a software token for your device. If you use two-factor authentication, you must type your pass phrase when you • unlock your device • change a smart card option • ... phrase), is installed on your device, you log in to a VPN • connect to the key store on your smart card. Your BlackBerry® device rejects certificate revocation lists from CRL servers that you received your device • change a general security option on your device with ...
...factor authentication when you log in to your device, or you unlock your BlackBerry® device. You can use a software token for your device. If you use two-factor authentication, you must type your pass phrase when you • unlock your device • change a smart card option • ... phrase), is installed on your device, you log in to a VPN • connect to the key store on your smart card. Your BlackBerry® device rejects certificate revocation lists from CRL servers that you received your device • change a general security option on your device with ...
User Guide
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...Change the Certificate Status Check field. 253 Turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to Enabled. Click General... card to authenticate your smart card, the certificate authenticates your smart card whenever you can turn on your BlackBerry® device. • Verify that you use a certificate to unlock your authentication certificate automatically 1. Press the Menu key. 5. Click General Settings. 3. In the device options...
...Change the Certificate Status Check field. 253 Turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to Enabled. Click General... card to authenticate your smart card, the certificate authenticates your smart card whenever you can turn on your BlackBerry® device. • Verify that you use a certificate to unlock your authentication certificate automatically 1. Press the Menu key. 5. Click General Settings. 3. In the device options...
User Guide
Page 258
... Security Options. 2. Press the Menu key. 5. Click Save. About security self-tests Security self-tests are designed to verify that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. Verify security software 1. In the ... in the smart card reader correctly. 256 Click Edit. 6. Click General Settings. 3. Click Verify Security Software. Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart...
... Security Options. 2. Press the Menu key. 5. Click Save. About security self-tests Security self-tests are designed to verify that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. Verify security software 1. In the ... in the smart card reader correctly. 256 Click Edit. 6. Click General Settings. 3. Click Verify Security Software. Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart...
User Guide
Page 263
...it appears in the key store on your device. Screen Capturing: Specify whether third-party applications can take screen shots of the BlackBerry® Desktop Manager or Bluetooth® technology. Key Store Medium Security: Set whether third-party applications can access certificates or ... as display options. Data permissions for customized themes. Files: Set whether third-party applications can access files that your device remains unlocked after you transfer to add, change device options, such as a source for third-party applications Email: Set whether third-party ...
...it appears in the key store on your device. Screen Capturing: Specify whether third-party applications can take screen shots of the BlackBerry® Desktop Manager or Bluetooth® technology. Key Store Medium Security: Set whether third-party applications can access certificates or ... as display options. Data permissions for customized themes. Files: Set whether third-party applications can access files that your device remains unlocked after you transfer to add, change device options, such as a source for third-party applications Email: Set whether third-party ...
User Guide
Page 272
... to the wireless network. • If you are trying to make and receive calls. Try checking the voice mail for your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you change the... mail access number for your device often identifies incorrect matches, set the matching sensitivity level to reject more than one phone number associated with your BlackBerry® device and you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth ...
... to the wireless network. • If you are trying to make and receive calls. Try checking the voice mail for your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you change the... mail access number for your device often identifies incorrect matches, set the matching sensitivity level to reject more than one phone number associated with your BlackBerry® device and you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth ...
User Guide
Page 274
...device is not using the email setup screen in the setup wizard, open an encrypted media file using your BlackBerry® device password and you reset your device, unlock your BlackBerry® device is connected to a wireless coverage area. 272 In the device options, click Advanced Options.... message on your media card using your device from your device. My device does not recognize my media card Disconnect your BlackBerry® device from the BlackBerry® Internet Service. If you are not in a wireless coverage area, you should send messages when you return to ...
...device is not using the email setup screen in the setup wizard, open an encrypted media file using your BlackBerry® device password and you reset your device, unlock your BlackBerry® device is connected to a wireless coverage area. 272 In the device options, click Advanced Options.... message on your media card using your device from your device. My device does not recognize my media card Disconnect your BlackBerry® device from the BlackBerry® Internet Service. If you are not in a wireless coverage area, you should send messages when you return to ...
User Guide
Page 284
... smart card reader. • Verify that the smart card is synchronized with the network time. I cannot unlock my device using a software token Verify that the time on your BlackBerry® device is inserted in the smart card reader correctly. • Verify that you typed the smart ...Test. 4. My device prompts me to make an emergency call when you type your device password. Security troubleshooting I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might ask you to run and submit a ...
... smart card reader. • Verify that the smart card is synchronized with the network time. I cannot unlock my device using a software token Verify that the time on your BlackBerry® device is inserted in the smart card reader correctly. • Verify that you typed the smart ...Test. 4. My device prompts me to make an emergency call when you type your device password. Security troubleshooting I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might ask you to run and submit a ...