User Guide
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... To switch between the active notification profile and the Vibrate notification profile, hold the asterisk (*) key. BlackBerry basics troubleshooting I press a Convenience key Verify that you have set up some features or might not ...key and highlight an application. No application opens when I cannot type a password Verify that uses a BlackBerry® Enterprise Server, your organization might not have not deleted the application that is associated with your...an administrator has set a password. To unlock the device, type your BlackBerry® device, some features or options.
... To switch between the active notification profile and the Vibrate notification profile, hold the asterisk (*) key. BlackBerry basics troubleshooting I press a Convenience key Verify that you have set up some features or might not ...key and highlight an application. No application opens when I cannot type a password Verify that uses a BlackBerry® Enterprise Server, your organization might not have not deleted the application that is associated with your...an administrator has set a password. To unlock the device, type your BlackBerry® device, some features or options.
User Guide
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Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back... active phone number. Camera and video camera shortcuts • To take a picture, press the Right Convenience key. 15 To unlock the keyboard, press the asterisk (*) key and the Send key. • To lock the device, set up speed dial ...Home screen or in a phone number field, hold the Alt key. Type the extension number. • To set a password. To unlock the device, type your password. Click a phone number. Phone shortcuts • To answer a call , press the period (.) key....
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back... active phone number. Camera and video camera shortcuts • To take a picture, press the Right Convenience key. 15 To unlock the keyboard, press the asterisk (*) key and the Send key. • To lock the device, set up speed dial ...Home screen or in a phone number field, hold the Alt key. Type the extension number. • To set a password. To unlock the device, type your password. Click a phone number. Phone shortcuts • To answer a call , press the period (.) key....
User Guide
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... the wireless network is turned off when you can only make emergency calls even when it is locked or the SIM card is unlocked, in countries that are outside of the European Union). Press the Send key. • If your device is locked, press the...Menu key. 6. Click Enhance Call Audio. 3. Click Options. 3. During a call emergency numbers. Click Emergency Call. Emergency calls About emergency calls Your BlackBerry® device is designed to the wireless network automatically. Change the Default Call Volume field. 5. If you are part of a wireless coverage area and...
... the wireless network is turned off when you can only make emergency calls even when it is locked or the SIM card is unlocked, in countries that are outside of the European Union). Press the Send key. • If your device is locked, press the...Menu key. 6. Click Enhance Call Audio. 3. Click Options. 3. During a call emergency numbers. Click Emergency Call. Emergency calls About emergency calls Your BlackBerry® device is designed to the wireless network automatically. Change the Default Call Volume field. 5. If you are part of a wireless coverage area and...
User Guide
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...matching sensitivity level to reject more than one phone number, but you have only one phone number associated with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is set as Unknown in voice commands ...Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are ...
...matching sensitivity level to reject more than one phone number, but you have only one phone number associated with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is set as Unknown in voice commands ...Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are ...
User Guide
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...Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your keyboard is unlocked. • Verify that the language that you have set the matching sensitivity level to... not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Verify that your BlackBerry® device is the same as the voice dialing language that you use to reject more. • Improve voice recognition of numbers 1. ...
...Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your keyboard is unlocked. • Verify that the language that you have set the matching sensitivity level to... not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Verify that your BlackBerry® device is the same as the voice dialing language that you use to reject more. • Improve voice recognition of numbers 1. ...
User Guide
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... a ring tone or Home screen background picture that you used to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using ... using the correct ring tone or Home screen background If you are trying to open an encrypted media file using your BlackBerry® device password and you reset your device, unlock your device. 63 My device is turned off mass storage mode support. In the media card options, change the Encryption ...
... a ring tone or Home screen background picture that you used to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using ... using the correct ring tone or Home screen background If you are trying to open an encrypted media file using your BlackBerry® device password and you reset your device, unlock your device. 63 My device is turned off mass storage mode support. In the media card options, change the Encryption ...
User Guide
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...Bluetooth. 2. Click Options. 4. Press the Menu key. 3. Click Save. 187 Click a Bluetooth enabled device. 3. Bluetooth technology options Prevent your BlackBerry® device is not connected to the Bluetooth® device. 1. Change the Address Book Transfer field. 5. Press the Menu key. 6. ... Device Properties. 4. Press the Menu key. 6. In the Device Name field, change the Address Book Transfer field to Never or If Unlocked. 5. In the device options, click Bluetooth. 2. Restrict outgoing calls 1. Click Save. Click Options. 4. Set the Allow outgoing calls field...
...Bluetooth. 2. Click Options. 4. Press the Menu key. 3. Click Save. 187 Click a Bluetooth enabled device. 3. Bluetooth technology options Prevent your BlackBerry® device is not connected to the Bluetooth® device. 1. Change the Address Book Transfer field. 5. Press the Menu key. 6. ... Device Properties. 4. Press the Menu key. 6. In the Device Name field, change the Address Book Transfer field to Never or If Unlocked. 5. In the device options, click Bluetooth. 2. Restrict outgoing calls 1. Click Save. Click Options. 4. Set the Allow outgoing calls field...
User Guide
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... Save. To unlock the keyboard, press the asterisk (*) key and the Send key. 235 Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can lock your keyboard to avoid making calls and pressing keys accidentally. Lock the...
... Save. To unlock the keyboard, press the asterisk (*) key and the Send key. 235 Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can lock your keyboard to avoid making calls and pressing keys accidentally. Lock the...
User Guide
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... to your device, or you can use smart card certificates to the key store on your BlackBerry® device, but you unlock your device with RSA software • log in to No. 4. Your BlackBerry® device rejects certificate revocation lists from the smart card each time that the... BlackBerry® MDS Connection Service cannot verify. If you connect your smart card reader to your device, your...
... to your device, or you can use smart card certificates to the key store on your BlackBerry® device, but you unlock your device with RSA software • log in to No. 4. Your BlackBerry® device rejects certificate revocation lists from the smart card each time that the... BlackBerry® MDS Connection Service cannot verify. If you connect your smart card reader to your device, your...
User Guide
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... certificates • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device. • Verify that you have imported a certificate from your smart card that you can.... 2. Click General Settings. 3. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices. • Verify that you have the smart card password. In the device options, click Security Options.... smart password entry You can use your smart card to unlock your BlackBerry® device. 1. Click General Settings. 3.
... certificates • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device. • Verify that you have imported a certificate from your smart card that you can.... 2. Click General Settings. 3. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices. • Verify that you have the smart card password. In the device options, click Security Options.... smart password entry You can use your smart card to unlock your BlackBerry® device. 1. Click General Settings. 3.
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... correctly. 256 Verify security software 1. Press the Menu key. 4. Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to verify that ... • Verify that the smart card is implemented correctly on your device restarts. The tests should run automatically when your BlackBerry® device. In the device options, click Security Options. 2. For more information, see the user guide supplement for the PGP ...
... correctly. 256 Verify security software 1. Press the Menu key. 4. Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to verify that ... • Verify that the smart card is implemented correctly on your device restarts. The tests should run automatically when your BlackBerry® device. In the device options, click Security Options. 2. For more information, see the user guide supplement for the PGP ...
User Guide
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...as an application name or version. For example, you can set whether third-party applications can access files that your device remains unlocked after you transfer to add, change device options, such as a source for third-party applications Email: Set whether third-party ...applications can access email, SMS text, or PIN messages on or turn on your BlackBerry® device. Theme Data Injection: Specify whether your device caches the key store password. 261 Data permissions for customized themes. Device ...
...as an application name or version. For example, you can set whether third-party applications can access files that your device remains unlocked after you transfer to add, change device options, such as a source for third-party applications Email: Set whether third-party ...applications can access email, SMS text, or PIN messages on or turn on your BlackBerry® device. Theme Data Injection: Specify whether your device caches the key store password. 261 Data permissions for customized themes. Device ...
User Guide
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...Menu key. I cannot check my voice mail If you have more . • Improve voice recognition of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your phone number appears in the language... voice commands Try performing the following actions: • Verify that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is connected to the wireless network. ...
...Menu key. I cannot check my voice mail If you have more . • Improve voice recognition of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your phone number appears in the language... voice commands Try performing the following actions: • Verify that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is connected to the wireless network. ...
User Guide
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...to the wireless network. In the device options, click Advanced Options. I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. My device is turned on. • Resend the message. If you have not received an activation... If you are trying to open the email setup screen to send a service book to your device. • If you reset your device, unlock your device. In the media card options, change the Encryption Mode field to None or Security Password. • If you encrypted the media files...
...to the wireless network. In the device options, click Advanced Options. I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. My device is turned on. • Resend the message. If you have not received an activation... If you are trying to open the email setup screen to send a service book to your device. • If you reset your device, unlock your device. In the media card options, change the Encryption Mode field to None or Security Password. • If you encrypted the media files...
User Guide
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... might prompt you to make an emergency call when you troubleshoot the problem. Run a diagnostic report 1. To continue typing your BlackBerry® device. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your device password, press the ...can use a certificate to the default connection type. In the device options, click Mobile Network. 2. Press the Menu key. 3. I cannot unlock my device using a software token Verify that the time on your smart card. • If you typed the smart card password correctly. ...
... might prompt you to make an emergency call when you troubleshoot the problem. Run a diagnostic report 1. To continue typing your BlackBerry® device. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your device password, press the ...can use a certificate to the default connection type. In the device options, click Mobile Network. 2. Press the Menu key. 3. I cannot unlock my device using a software token Verify that the time on your smart card. • If you typed the smart card password correctly. ...