Technical Guide
Page 9
Manual Updates 9 Manual Updates Updated 15 June 2010 Troubleshooting: • General Troubleshooting: Resetting the System Management Controller (SMC): Updated text to AirPort Card 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Basics - Updated 14 May 2010 Basics: • General Information: Keycap Replacement: Added section about new keycap replacement kit Troubleshooting: • Symptom Charts: Startup and Power Issues: Intermittent Shutdown: Revised section • Symptom Charts: Input/Output Devices: Built-In Keyboard Does Not Work Properly...
Manual Updates 9 Manual Updates Updated 15 June 2010 Troubleshooting: • General Troubleshooting: Resetting the System Management Controller (SMC): Updated text to AirPort Card 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Basics - Updated 14 May 2010 Basics: • General Information: Keycap Replacement: Added section about new keycap replacement kit Troubleshooting: • Symptom Charts: Startup and Power Issues: Intermittent Shutdown: Revised section • Symptom Charts: Input/Output Devices: Built-In Keyboard Does Not Work Properly...
Technical Guide
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... • Block Diagram: Updated memory to DDR3 and Bluetooth to 2.1 • Apple Service Diagnostics: Added new heading and error code sensor chart Symptom Charts: • Added step 6 to "Won't Start Up" quick check chart • Updated step 6 of Installing Mac OS X and Applications • Display Assembly: Added Important Note reminding technician to Backlight Issue/No Backlight chart; noted using black stick • Optical Drive: Revised step 3 to...
... • Block Diagram: Updated memory to DDR3 and Bluetooth to 2.1 • Apple Service Diagnostics: Added new heading and error code sensor chart Symptom Charts: • Added step 6 to "Won't Start Up" quick check chart • Updated step 6 of Installing Mac OS X and Applications • Display Assembly: Added Important Note reminding technician to Backlight Issue/No Backlight chart; noted using black stick • Optical Drive: Revised step 3 to...
Technical Guide
Page 14
... top case front edge, visible when the access door and battery are removed. • Logic board, MagSafe board, and some other components have a uniform black color with no component silkscreening. 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Basics - Refer to more features below. Overview The MacBook (13-inch, Aluminum, Late 2008) computer features a powerful new NVIDIA GeForce 9400M graphics processor, Multi-Touch trackpad, and aluminum body.
... top case front edge, visible when the access door and battery are removed. • Logic board, MagSafe board, and some other components have a uniform black color with no component silkscreening. 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Basics - Refer to more features below. Overview The MacBook (13-inch, Aluminum, Late 2008) computer features a powerful new NVIDIA GeForce 9400M graphics processor, Multi-Touch trackpad, and aluminum body.
Technical Guide
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... (Apple part number 922-8779) • Kapton tape • Digital volt meter (troubleshooting) Refer to Knowledge Base article "Hand Tools for troubleshooting: • Apple Service Diagnostic (ASD), version 3S125 or later • Apple Hardware Test, version 3A148 or later 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Basics - The following tools are required to service the computer: • Clean, soft, lint-free cloth...
... (Apple part number 922-8779) • Kapton tape • Digital volt meter (troubleshooting) Refer to Knowledge Base article "Hand Tools for troubleshooting: • Apple Service Diagnostic (ASD), version 3S125 or later • Apple Hardware Test, version 3A148 or later 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Basics - The following tools are required to service the computer: • Clean, soft, lint-free cloth...
Technical Guide
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... relevant support article: "MacBook/MacBook Pro: Black Keycap Replacement" (HT4002) or "MacBook: White Keycap Replacement" (HT4003). MacBook (13-inch, Aluminum, Late 2008) Basics - Attempting to remove the glass can be used. 2010-06-15 Keycap Replacement Service packages of 78 replacement keycaps are four different keycap packages, based on the color of the key and the type of the differences among keycap procedures, refer to "MacBook/MacBook Pro: Keycap Replacement Matrix" (HT4001). version keyboard only...
... relevant support article: "MacBook/MacBook Pro: Black Keycap Replacement" (HT4002) or "MacBook: White Keycap Replacement" (HT4003). MacBook (13-inch, Aluminum, Late 2008) Basics - Attempting to remove the glass can be used. 2010-06-15 Keycap Replacement Service packages of 78 replacement keycaps are four different keycap packages, based on the color of the key and the type of the differences among keycap procedures, refer to "MacBook/MacBook Pro: Keycap Replacement Matrix" (HT4001). version keyboard only...
Technical Guide
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...: If the keyboard does not have an Option key, use the Alt key instead. 3. 2010-06-15 Common Reset Procedures When a reset procedure is required for five seconds. Connect the power adapter to the computer and to green for the second time. 6. For more information: http://www.apple.com/support HT1379-Apple Portables: Resetting the PRAM MacBook (13-inch, Aluminum, Late 2008) General Troubleshooting - Locate the following keys on the...
...: If the keyboard does not have an Option key, use the Alt key instead. 3. 2010-06-15 Common Reset Procedures When a reset procedure is required for five seconds. Connect the power adapter to the computer and to green for the second time. 6. For more information: http://www.apple.com/support HT1379-Apple Portables: Resetting the PRAM MacBook (13-inch, Aluminum, Late 2008) General Troubleshooting - Locate the following keys on the...
Technical Guide
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... 7 MacBook(13-inch,Aluminum,Late2008)GeneralTroubleshooting-ClamshellServiceDiagnosticReadMe 26 Set the display image to one or more pixels that are electrically connected without taking apart the system. • Results of CSD can help isolate a video or wireless issue to either the clamshell or the logic board, to avoid unnecessary replacements of acceptable pixel anomalies for this computer is a new diagnostic tool that checks Apple's latest...
... 7 MacBook(13-inch,Aluminum,Late2008)GeneralTroubleshooting-ClamshellServiceDiagnosticReadMe 26 Set the display image to one or more pixels that are electrically connected without taking apart the system. • Results of CSD can help isolate a video or wireless issue to either the clamshell or the logic board, to avoid unnecessary replacements of acceptable pixel anomalies for this computer is a new diagnostic tool that checks Apple's latest...
Technical Guide
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... previous shutdown(s). MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Startup and Power Issues 34 Shutting down the computer (by selecting the Shut Down menu, by pressing the power button for issue reproduction. 2010-06-15 Intermittent Shutdown Unlikely cause: hard drive, optical drive Troubleshooting Shutdown Issues Before troubleshooting shutdown issues, always do the following: • Run the available Apple diagnostics to check for troubleshooting: • Reset SMC. •...
... previous shutdown(s). MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Startup and Power Issues 34 Shutting down the computer (by selecting the Shut Down menu, by pressing the power button for issue reproduction. 2010-06-15 Intermittent Shutdown Unlikely cause: hard drive, optical drive Troubleshooting Shutdown Issues Before troubleshooting shutdown issues, always do the following: • Run the available Apple diagnostics to check for troubleshooting: • Reset SMC. •...
Technical Guide
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... steps for troubleshooting: • Check all sensors connections and values using the Battery and Adapter test utility. If shutdown can be easily reproduced, check next steps: 2. Start up with shift key down for sensors + thermal tests 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Suggested steps for troubleshooting: • Reset SMC. • Check that AC cable, AC adapter and battery connections are installed. •...
... steps for troubleshooting: • Check all sensors connections and values using the Battery and Adapter test utility. If shutdown can be easily reproduced, check next steps: 2. Start up with shift key down for sensors + thermal tests 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Suggested steps for troubleshooting: • Reset SMC. • Check that AC cable, AC adapter and battery connections are installed. •...
Technical Guide
Page 49
... good power adapter alone? MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Startup and Power Issues 49 Does a known-good power adapter's LED light up and run on logic board senses AC power adapter. No Replace logic board.. Check for 5 seconds. Use and cleaning of power adapter with MagSafe 5. Code P14 Verify MagSafe board cable seating to step 3. 3. Does the unit run the system and show MagSafe LED status? 2. Connect AC adapters MagSafe...
... good power adapter alone? MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Startup and Power Issues 49 Does a known-good power adapter's LED light up and run on logic board senses AC power adapter. No Replace logic board.. Check for 5 seconds. Use and cleaning of power adapter with MagSafe 5. Code P14 Verify MagSafe board cable seating to step 3. 3. Does the unit run the system and show MagSafe LED status? 2. Connect AC adapters MagSafe...
Technical Guide
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...) or pair with wireless keyboard (Bluetooth). 6. Isolate OS by booting from original install media (10.5.x). Deep Dive Check Result Action Code 1. MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Check that a network is turned on the base station. (Bluetooth) Ensure target devices are set to use AirPort in the area for nearby interference sources such as microwave ovens or cordless phones (Knowledge Base HT1365) 4. Attempt to connect to...
...) or pair with wireless keyboard (Bluetooth). 6. Isolate OS by booting from original install media (10.5.x). Deep Dive Check Result Action Code 1. MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Check that a network is turned on the base station. (Bluetooth) Ensure target devices are set to use AirPort in the area for nearby interference sources such as microwave ovens or cordless phones (Knowledge Base HT1365) 4. Attempt to connect to...
Technical Guide
Page 64
... damage, go to use AirPort in the 2.4/5GHz range such as microwave ovens or cordless phones (Knowledge Base HT1365) 2. (AirPort) Check the number of users trying to step 2 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Isolate OS by booting from original install media (10.5.x). Check performance with wireless keyboard (Bluetooth) 7. c. Deep Dive Check Result Action Code 1. Attempt to connect to a slower protocol...
... damage, go to use AirPort in the 2.4/5GHz range such as microwave ovens or cordless phones (Knowledge Base HT1365) 2. (AirPort) Check the number of users trying to step 2 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Isolate OS by booting from original install media (10.5.x). Check performance with wireless keyboard (Bluetooth) 7. c. Deep Dive Check Result Action Code 1. Attempt to connect to a slower protocol...
Technical Guide
Page 84
... Yes device tree for serial-ATA devices in System Profiler? 5. Disconnect user's optical Yes drive by lifting SATA cable at logic board and connecting a known good optical drive assembly. Is there clearance for acceptance of disc. Yes No Optical drive has power, inspect disc acceptance. Go to step 7. SATA port functional, reconnect user's optical drive & SATA cable. X03 J03 (J06) J01 (J05) X13 J03 (J06) MacBook (13-inch, Aluminum, Late...
... Yes device tree for serial-ATA devices in System Profiler? 5. Disconnect user's optical Yes drive by lifting SATA cable at logic board and connecting a known good optical drive assembly. Is there clearance for acceptance of disc. Yes No Optical drive has power, inspect disc acceptance. Go to step 7. SATA port functional, reconnect user's optical drive & SATA cable. X03 J03 (J06) J01 (J05) X13 J03 (J06) MacBook (13-inch, Aluminum, Late...
Technical Guide
Page 93
... to eliminate software that all keys are physically broken. Confirm correct keyboard layout is not available for this model, replace complete top case. If specific keys are not working, Yes confirm if they are functional. Go to the main logic board. 5. MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Test the keyboard. 2. Press Caps Lock, if the Caps Lock light goes on to show at least a partial connection to step...
... to eliminate software that all keys are physically broken. Confirm correct keyboard layout is not available for this model, replace complete top case. If specific keys are not working, Yes confirm if they are functional. Go to the main logic board. 5. MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Test the keyboard. 2. Press Caps Lock, if the Caps Lock light goes on to show at least a partial connection to step...
Technical Guide
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... board. Code K02 M24 Go to system. Trackpad button issues. Reseat the trackpad flex cable on the logic board damaged? 5. No mouse/trackpad K02 response - M16 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Go to symptom found. - K13 Replace logic board. Can you see the trackpad continuously listed under USB in Apple...
... board. Code K02 M24 Go to system. Trackpad button issues. Reseat the trackpad flex cable on the logic board damaged? 5. No mouse/trackpad K02 response - M16 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Go to symptom found. - K13 Replace logic board. Can you see the trackpad continuously listed under USB in Apple...
User Guide
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... by air. If no lights are automatically set to your MacBook Pro. You can help conserve battery charge, for example, when you use , and adjust your MacBook Pro draws power from its built-in the battery with Your MacBook Pro Important: If only one indicator light is left in battery. Turning off features such as Wi-Fi or Bluetooth® wireless technology and reducing screen brightness can also check...
... by air. If no lights are automatically set to your MacBook Pro. You can help conserve battery charge, for example, when you use , and adjust your MacBook Pro draws power from its built-in the battery with Your MacBook Pro Important: If only one indicator light is left in battery. Turning off features such as Wi-Fi or Bluetooth® wireless technology and reducing screen brightness can also check...
User Guide
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.... If your MacBook Pro freezes during startup, or you see a flashing question mark, or the screen is dark and the sleep indicator light is glowing steadily (not in sleep) The flashing question mark usually means that came with your MacBook Pro. If your MacBook Pro doesn't turn on the left side of charge. If a single indicator light is on, connect your computer turns on page 54...
.... If your MacBook Pro freezes during startup, or you see a flashing question mark, or the screen is dark and the sleep indicator light is glowing steadily (not in sleep) The flashing question mark usually means that came with your MacBook Pro. If your MacBook Pro doesn't turn on the left side of charge. If a single indicator light is on, connect your computer turns on page 54...
User Guide
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..., as well as instructions and troubleshooting information, in Help Center. You can find more . Choose Help > Help Center. It shows you need service, contact Apple or take your MacBook Pro, use System Information. To open System Information, choose Apple () > About This Mac from Apple's discussion forums. The latest product-specific information can be found at www.apple.com/support/macbookpro. Onscreen Help You can search the AppleCare Knowledge Base...
..., as well as instructions and troubleshooting information, in Help Center. You can find more . Choose Help > Help Center. It shows you need service, contact Apple or take your MacBook Pro, use System Information. To open System Information, choose Apple () > About This Mac from Apple's discussion forums. The latest product-specific information can be found at www.apple.com/support/macbookpro. Onscreen Help You can search the AppleCare Knowledge Base...
Setup Guide
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... plug Power adapter AC power cord Power button MagSafe 2 power connector Multi-Touch trackpad Let's get online help you around. Switch between full-screen apps Swipe with two fingers to quickly magnify a web page. Smart zoom Double-tap the trackpad with Tap to Click enabled, double-tap the surface. All without docking or syncing. To customize your iCloud settings, open window on your new Mac from one device, it manually...
... plug Power adapter AC power cord Power button MagSafe 2 power connector Multi-Touch trackpad Let's get online help you around. Switch between full-screen apps Swipe with two fingers to quickly magnify a web page. Smart zoom Double-tap the trackpad with Tap to Click enabled, double-tap the surface. All without docking or syncing. To customize your iCloud settings, open window on your new Mac from one device, it manually...
Setup Guide
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... iCloud users. See all the editing tools, themes, and special effects you want . Create and send invitations using Multi-Touch gestures. You can access all your apps. Folders Group apps in your purchased apps appear automatically. *Requires FaceTime-enabled device for both caller and recipient. Add desktop spaces Click the + button to update calendars on your Mac. Full-screen view...
... iCloud users. See all the editing tools, themes, and special effects you want . Create and send invitations using Multi-Touch gestures. You can access all your apps. Folders Group apps in your purchased apps appear automatically. *Requires FaceTime-enabled device for both caller and recipient. Add desktop spaces Click the + button to update calendars on your Mac. Full-screen view...