Service Guide
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All rights reserved. Service Source MacBook Pro 17-inch (original, Core 2 Duo, 2.4 GHz, Late 2007 CTO, Early 2008, and Late 2008) Updated 14 October 2008 © 2008 Apple Inc.
All rights reserved. Service Source MacBook Pro 17-inch (original, Core 2 Duo, 2.4 GHz, Late 2007 CTO, Early 2008, and Late 2008) Updated 14 October 2008 © 2008 Apple Inc.
Service Guide
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...General Information 156 Wire and Flex Cables 156 Microphone and Camera wires 157 Hardware Diagnostics 157 Troubleshooting Aids and Tips 159 MacBook Pro Firmware Updates 161 Software Troubleshooting Tips and Tools 162 Troubleshooting Steps 164 Hardware Symptoms 167 How to Use the Symptom Charts 167 ...Startup 167 AirPort Extreme 173 Battery 174 Bluetooth 176 Display 177 ExpressCard/34 178 Hard Drive 179 Apple Remote 180 Infrared Board ...
...General Information 156 Wire and Flex Cables 156 Microphone and Camera wires 157 Hardware Diagnostics 157 Troubleshooting Aids and Tips 159 MacBook Pro Firmware Updates 161 Software Troubleshooting Tips and Tools 162 Troubleshooting Steps 164 Hardware Symptoms 167 How to Use the Symptom Charts 167 ...Startup 167 AirPort Extreme 173 Battery 174 Bluetooth 176 Display 177 ExpressCard/34 178 Hard Drive 179 Apple Remote 180 Infrared Board ...
Service Guide
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...with a 6MB Shared L2 cache, with VRAM increased to -order option). Other new features include: a user-friendy multi-touch trackpad, an updated keyboard layout, and a hi-res LED-driven display backlight (configured-to 512MB. Hard drive sizes up to 300GB on the Early 2008,... 2008) Basics- The only visual differences among models are a small LED opening in the display bezel of Apple's Intel-based professional 17-inch portables. General Information Product View Overview The MacBook Pro 17-inch family (original, Core 2 Duo, 2.4/2.6GHz, and 2008 models) represents four generations of the ...
...with a 6MB Shared L2 cache, with VRAM increased to -order option). Other new features include: a user-friendy multi-touch trackpad, an updated keyboard layout, and a hi-res LED-driven display backlight (configured-to 512MB. Hard drive sizes up to 300GB on the Early 2008,... 2008) Basics- The only visual differences among models are a small LED opening in the display bezel of Apple's Intel-based professional 17-inch portables. General Information Product View Overview The MacBook Pro 17-inch family (original, Core 2 Duo, 2.4/2.6GHz, and 2008 models) represents four generations of the ...
Service Guide
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... (AHT) • Apple Hardware Test (AHT) 3A105 for MacBook Pro (17-inch) • Apple Hardware Test (AHT) 3A115 for MacBook Pro (17-inch Core 2 Duo) • Apple Hardware Test (AHT) 3A122 for MacBook Pro (17-inch 2.4GHz) • Apple Hardware Test (AHT) 3A135 for the MacBook Pro. General Information 157 To use Apple Hardware Test on its own MacBook Pro 17-inch (original, Core 2 Duo... wires The following photo shows the microphone wires located on the left speaker, and the camera connector located on the logic board. Both applications are updated.
... (AHT) • Apple Hardware Test (AHT) 3A105 for MacBook Pro (17-inch) • Apple Hardware Test (AHT) 3A115 for MacBook Pro (17-inch Core 2 Duo) • Apple Hardware Test (AHT) 3A122 for MacBook Pro (17-inch 2.4GHz) • Apple Hardware Test (AHT) 3A135 for the MacBook Pro. General Information 157 To use Apple Hardware Test on its own MacBook Pro 17-inch (original, Core 2 Duo... wires The following photo shows the microphone wires located on the left speaker, and the camera connector located on the logic board. Both applications are updated.
Service Guide
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...seconds), follow the on the ASD 3S121.dmg file to be 20MB or larger. If Apple Hardware Test doesn't detect a hardware issue, the issue may change as diagnostics are updated. • Some older diagnostics are two disk images, one for EFI, ASD EFI 3S121.dmg..., double-click on - If this method is not successful, use AHT from the MacBook Pro OS X Install DVD.. Connect the external USB hard drive to partition the hard drive. 7. General Information 158 Installing Apple Service Diagnostic on Options and select GUID Partition Table as follows: -- Click on a...
...seconds), follow the on the ASD 3S121.dmg file to be 20MB or larger. If Apple Hardware Test doesn't detect a hardware issue, the issue may change as diagnostics are updated. • Some older diagnostics are two disk images, one for EFI, ASD EFI 3S121.dmg..., double-click on - If this method is not successful, use AHT from the MacBook Pro OS X Install DVD.. Connect the external USB hard drive to partition the hard drive. 7. General Information 158 Installing Apple Service Diagnostic on Options and select GUID Partition Table as follows: -- Click on a...
Service Guide
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..., even when power is stored on the MacBook Pro's logic board. overheating issues, fan noise issues, etc.). Information about firmware versions for Intel Macs can be found in Knowledge Base article 303880 Mac OS X: Firmware Updates for Intel-based Macs. General Information 161 ...light until the pack has charged for approximately 10 minutes • Unusual fan behavior and thermal management issues Please follow the steps outlined in Knowledge Base article 303364 About firmware updates for hardware issues (e.g. MacBook Pro Firmware Updates Firmware is the name given to software ...
..., even when power is stored on the MacBook Pro's logic board. overheating issues, fan noise issues, etc.). Information about firmware versions for Intel Macs can be found in Knowledge Base article 303880 Mac OS X: Firmware Updates for Intel-based Macs. General Information 161 ...light until the pack has charged for approximately 10 minutes • Unusual fan behavior and thermal management issues Please follow the steps outlined in Knowledge Base article 303364 About firmware updates for hardware issues (e.g. MacBook Pro Firmware Updates Firmware is the name given to software ...
Service Guide
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... Articles These troubleshooting articles can be quite long (several minutes) depending on the Mac OS X login screen. After startup, the words "Safe Boot" appear in red letters under the Apple logo on the amount of time it takes to check and repair the directory (if... be searched from http://www.apple.com/support. • 107392 What is Safe Boot, Safe Mode? • 107394 Safe Boot Takes Longer Than Normal Startup • 106692 Mac OS X: Troubleshooting Installation and Software Updates • 106693 Mac OS X: Troubleshooting Installation From CD-ROM MacBook Pro 17-inch (original, Core ...
... Articles These troubleshooting articles can be quite long (several minutes) depending on the Mac OS X login screen. After startup, the words "Safe Boot" appear in red letters under the Apple logo on the amount of time it takes to check and repair the directory (if... be searched from http://www.apple.com/support. • 107392 What is Safe Boot, Safe Mode? • 107394 Safe Boot Takes Longer Than Normal Startup • 106692 Mac OS X: Troubleshooting Installation and Software Updates • 106693 Mac OS X: Troubleshooting Installation From CD-ROM MacBook Pro 17-inch (original, Core ...
Service Guide
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...is working properly except for possible solutions: • 106214: Using Disk Utility and fsck to check for any pending software or firmware updates and update accordingly. 3. Replace the display assembly. 5. When Disk Utility opens, all mounted disk and volumes will only boot with the version of Mac..., but there is not recognizing it. When the Installer opens, select Disk Utility from the MacBook Pro Mac OS X Install Disc 1 DVD that the cables are not damaged. 4. Skip to install both the Mac OS X system and application software. If the hard drive is unable to power up, the fans...
...is working properly except for possible solutions: • 106214: Using Disk Utility and fsck to check for any pending software or firmware updates and update accordingly. 3. Replace the display assembly. 5. When Disk Utility opens, all mounted disk and volumes will only boot with the version of Mac..., but there is not recognizing it. When the Installer opens, select Disk Utility from the MacBook Pro Mac OS X Install Disc 1 DVD that the cables are not damaged. 4. Skip to install both the Mac OS X system and application software. If the hard drive is unable to power up, the fans...
Service Guide
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...connected and placed in its slot. 8. If damaged, replace the display assembly. 10. Replace the main logic board. AirPort connection is not recognized 1. Reseat the AirPort... version of interference., 307289: MacBook Air: Optimizing AirPort Performance while using Bluetooth, and 307296: MacBook Air: Optimize Wireless Communications when using an External Display 4. MacBook Pro 17-inch (original, Core ...the AirPort Extreme Card. In Mac OS X, use AirPort in System Preferences or see the Apple Software Updates web page to use Software Update in the area. AirPort Extreme ...
...connected and placed in its slot. 8. If damaged, replace the display assembly. 10. Replace the main logic board. AirPort connection is not recognized 1. Reseat the AirPort... version of interference., 307289: MacBook Air: Optimizing AirPort Performance while using Bluetooth, and 307296: MacBook Air: Optimize Wireless Communications when using an External Display 4. MacBook Pro 17-inch (original, Core ...the AirPort Extreme Card. In Mac OS X, use AirPort in System Preferences or see the Apple Software Updates web page to use Software Update in the area. AirPort Extreme ...
Service Guide
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...battery. 3. Before troubleshooting battery-specific issues, make sure to check Software Update in this case, test by exercising the latch. If the battery does not pop up 1. If the battery is determined to break open, exposing cells. See below. 3. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting ..., or the two halves of the housing have separated, the battery is no sign of the customer issue, see the Apple Software Updates web page for use a small plastic flat-blade tool to their full extent. 2. Note: If there is unsafe for battery-related...
...battery. 3. Before troubleshooting battery-specific issues, make sure to check Software Update in this case, test by exercising the latch. If the battery does not pop up 1. If the battery is determined to break open, exposing cells. See below. 3. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting ..., or the two halves of the housing have separated, the battery is no sign of the customer issue, see the Apple Software Updates web page for use a small plastic flat-blade tool to their full extent. 2. Note: If there is unsafe for battery-related...
Service Guide
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...goes to sleep. Useful Knowledge Base articles: • 86440: Apple Portables: Battery life • 86284: Calibrating your computer during this time as long as follows: a. Check for best performance • 304301: MacBook and MacBook Pro: Battery not recognized after troubleshooting at the system level, if it...battery warning dialog on the screen. e. In the first two cases, the battery may use your computer's battery for software/firmware updates on the web. 2. Check the Bluetooth card flex cable. Hardware Symptom Charts 176 Check the Bluetooth flex connection to the main ...
...goes to sleep. Useful Knowledge Base articles: • 86440: Apple Portables: Battery life • 86284: Calibrating your computer during this time as long as follows: a. Check for best performance • 304301: MacBook and MacBook Pro: Battery not recognized after troubleshooting at the system level, if it...battery warning dialog on the screen. e. In the first two cases, the battery may use your computer's battery for software/firmware updates on the web. 2. Check the Bluetooth card flex cable. Hardware Symptom Charts 176 Check the Bluetooth flex connection to the main ...
Service Guide
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... works in place to ensure the card cage properly aligns to run Software Update and install updates. Try inserting the card without the ExpressCard cage installed on the left I /O board. To format a blank hard drive: • Boot from the MacBook Pro Mac OS X Install Disc 1 which came with the system (hold down "C" key while booting...
... works in place to ensure the card cage properly aligns to run Software Update and install updates. Try inserting the card without the ExpressCard cage installed on the left I /O board. To format a blank hard drive: • Boot from the MacBook Pro Mac OS X Install Disc 1 which came with the system (hold down "C" key while booting...
Service Guide
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Boot the MacBook Pro to main logic board. Verify that there is sufficient bandwidth to have a video iChat session without a significant degradation of Mac OS X and iChat AV are appropriate. 2. Try re-seating the connector. 4. Camera image quality poor 1. Launch iChat AV and open the ... connection doctor feature to produce a good quality image. 2. Check the flex connections from the logic board to scratch the lens. Reinstall or update software as the sound input port. • Use the volume level meter to that the input volume settings are installed. Click on Sound....
Boot the MacBook Pro to main logic board. Verify that there is sufficient bandwidth to have a video iChat session without a significant degradation of Mac OS X and iChat AV are appropriate. 2. Try re-seating the connector. 4. Camera image quality poor 1. Launch iChat AV and open the ... connection doctor feature to produce a good quality image. 2. Check the flex connections from the logic board to scratch the lens. Reinstall or update software as the sound input port. • Use the volume level meter to that the input volume settings are installed. Click on Sound....
Service Guide
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.... Check to see how the modem performs. Use Knowledge Base article 106642: Mac OS X: Using Apple PPP Test Server to use the modem with this MacBook Pro). 5. Replace the Apple USB modem. 5. Modem intermittently disconnects or low performance 1. If it . 2. Replace... the logic board. Verify known-good analog (not digital) telephone line. 3. Verify RJ-11 telephone cable is selected in either of the Network system preferences. 2. Update...
.... Check to see how the modem performs. Use Knowledge Base article 106642: Mac OS X: Using Apple PPP Test Server to use the modem with this MacBook Pro). 5. Replace the Apple USB modem. 5. Modem intermittently disconnects or low performance 1. If it . 2. Replace... the logic board. Verify known-good analog (not digital) telephone line. 3. Verify RJ-11 telephone cable is selected in either of the Network system preferences. 2. Update...
Service Guide
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...work , hold down trackpad button during startup. 5. Replace the optical drive. Use the Software Update system preference pane to check for a small (non-standard) disc or other foreign object stuck...is a cable select drive set as a slave (1). 2. Remove the optical drive from Apple menu while holding down the Command-Option-P-R keys until you hear the startup chime at ...does not work , hold Media Eject key at least one additional time after the initial startup chime). 3. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Reset PRAM. (After restart, hold...
...work , hold down trackpad button during startup. 5. Replace the optical drive. Use the Software Update system preference pane to check for a small (non-standard) disc or other foreign object stuck...is a cable select drive set as a slave (1). 2. Remove the optical drive from Apple menu while holding down the Command-Option-P-R keys until you hear the startup chime at ...does not work , hold Media Eject key at least one additional time after the initial startup chime). 3. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Reset PRAM. (After restart, hold...
Service Guide
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... for discs from major disc manufacturers. Ports A USB port is not recognized, replace the main logic board. Use Apple System Profiler to optical media 1. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Hardware Symptom Charts 187 Replace the optical drive...will use a generic writing algorithm to check for discs from different disc manufacturers. Usually, drive manufacturers implement special writing algorithms for updated drivers or firmware. 4. Replace the optical drive flex cable. 5. then press the power button to verify that supports writing to...
... for discs from major disc manufacturers. Ports A USB port is not recognized, replace the main logic board. Use Apple System Profiler to optical media 1. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Hardware Symptom Charts 187 Replace the optical drive...will use a generic writing algorithm to check for discs from different disc manufacturers. Usually, drive manufacturers implement special writing algorithms for updated drivers or firmware. 4. Replace the optical drive flex cable. 5. then press the power button to verify that supports writing to...
Service Guide
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Use Software Update to indicate a phantom device is correctly detecting that there are plugged in. 5. Press F11 or F12 (with known-good headphones or external speakers. Verify sound output with the fn key pressed and not pressed) to check the volume setting. 4. MacBook Pro 17-inch (original, ...Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Remove the battery and connect the power adapter. If not, and if nothing plugged into the system, replace the left and right cable connections. 10. Verify that the speaker ...
Use Software Update to indicate a phantom device is correctly detecting that there are plugged in. 5. Press F11 or F12 (with known-good headphones or external speakers. Verify sound output with the fn key pressed and not pressed) to check the volume setting. 4. MacBook Pro 17-inch (original, ...Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Remove the battery and connect the power adapter. If not, and if nothing plugged into the system, replace the left and right cable connections. 10. Verify that the speaker ...
Service Guide
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... replace the display assembly. 4. Replace the logic board. The MacBook Pro uses a non-rechargeable lithium battery. 1. Try a different DVI-to -VGA adapter cable. 7. Check for the latest System software update 2. Check that the LVDS connection is fully seated on the ...10 minutes. • Connect the power adapter, insert the battery, and power on the logic board. 3. Do a backup battery test: • Set the date and time. • Perform a Shut Down from the Apple menu. • Remove the main battery and disconnect the power adapter for at least 5 hours. 2. 3. MacBook Pro...
... replace the display assembly. 4. Replace the logic board. The MacBook Pro uses a non-rechargeable lithium battery. 1. Try a different DVI-to -VGA adapter cable. 7. Check for the latest System software update 2. Check that the LVDS connection is fully seated on the ...10 minutes. • Connect the power adapter, insert the battery, and power on the logic board. 3. Do a backup battery test: • Set the date and time. • Perform a Shut Down from the Apple menu. • Remove the main battery and disconnect the power adapter for at least 5 hours. 2. 3. MacBook Pro...
Setup Guide
Page 2
...page, then double-tap again to return to add a new space. The first time you open windows are available, so you know when app updates are replaced by Faces, Places, and Events. And you can organize your system-view everything running on your Mac. You can access all your ...you can make great-looking movies or even Hollywood-style movie trailers with iCloud. Always up to date Updates to turn them again. Mission Control Mission Control gives you need is your Apple ID and email address. iPhoto iPhoto is the best way to create a great movie. iMovie iMovie puts...
...page, then double-tap again to return to add a new space. The first time you open windows are available, so you know when app updates are replaced by Faces, Places, and Events. And you can organize your system-view everything running on your Mac. You can access all your ...you can make great-looking movies or even Hollywood-style movie trailers with iCloud. Always up to date Updates to turn them again. Mission Control Mission Control gives you need is your Apple ID and email address. iPhoto iPhoto is the best way to create a great movie. iMovie iMovie puts...
User Guide
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...then choosing Library > Photo Booth Help. Chapter 2 Getting to your friends, or save it to Know Your MacBook Pro 41 2 Select an effect to apply to your iPhoto library. To start a videoconference: 1 Open iChat AV. Your MacBook Pro also has a built-in iSight to videoconference, you have the following: Â A .Mac, America Online .... Click the camera icon of a buddy to videoconference with iChat AV When you 'd like . 3 Click the camera icon below the image to automatically update your picture. To use as your iChat buddy picture, email it in real-time full-motion video.
...then choosing Library > Photo Booth Help. Chapter 2 Getting to your friends, or save it to Know Your MacBook Pro 41 2 Select an effect to apply to your iPhoto library. To start a videoconference: 1 Open iChat AV. Your MacBook Pro also has a built-in iSight to videoconference, you have the following: Â A .Mac, America Online .... Click the camera icon of a buddy to videoconference with iChat AV When you 'd like . 3 Click the camera icon below the image to automatically update your picture. To use as your iChat buddy picture, email it in real-time full-motion video.
