User Manual
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...at P301. 7 Replace the analog/video board. Hold down during startup. 2 Check that video/USB cable connections are attached securely: • Internal video cable that attaches to get the correct version of Mac OS with the unit. If the problem persists, reset the logic board. (See "The CUDA Chip" ...and the fan is running. 1 Reset parameter RAM. Yes: Reinstall system software. (You must use the system software CD that came with the appropriate iMac enablers.) No: Go to the A/V interconnect board at P301. 12 Replace the CRT. Exchange like-for-like , there are two versions of the CRT...
...at P301. 7 Replace the analog/video board. Hold down during startup. 2 Check that video/USB cable connections are attached securely: • Internal video cable that attaches to get the correct version of Mac OS with the unit. If the problem persists, reset the logic board. (See "The CUDA Chip" ...and the fan is running. 1 Reset parameter RAM. Yes: Reinstall system software. (You must use the system software CD that came with the appropriate iMac enablers.) No: Go to the A/V interconnect board at P301. 12 Replace the CRT. Exchange like-for-like , there are two versions of the CRT...
User Manual
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... (You must use the system software CD that came with the unit. Yes: Replace the existing VRAM DIMMs with the appropriate iMac enablers.) No: Go to cause an intermittent connection. 3 Reseat the internal RGB cable at J5 on the A/V interconnect board and at P301 on the analog/video board. Do... you see a normal screen display now? Erroneous text or characters appear on the analog/video board. 4 Replace the analog/video board. Make sure that both ends of Mac...
... (You must use the system software CD that came with the unit. Yes: Replace the existing VRAM DIMMs with the appropriate iMac enablers.) No: Go to cause an intermittent connection. 3 Reseat the internal RGB cable at J5 on the A/V interconnect board and at P301 on the analog/video board. Do... you see a normal screen display now? Erroneous text or characters appear on the analog/video board. 4 Replace the analog/video board. Make sure that both ends of Mac...
User Manual
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...pertaining to memory after you have a successful startup sequence A flashing question mark appears on the desktop? Yes: The system software is most likely the problem. Boot from the hard drive. - Backup the data first... if possible. - Run Mac TestPro to get the correct version of Mac OS .) No: The hard drive or its software drivers are most likely the problem. Can... drivers for Drive Setup information.) Warning: You will lose all cable connections to and from the system CD that came with a known-good SO-DIMM.
...pertaining to memory after you have a successful startup sequence A flashing question mark appears on the desktop? Yes: The system software is most likely the problem. Boot from the hard drive. - Backup the data first... if possible. - Run Mac TestPro to get the correct version of Mac OS .) No: The hard drive or its software drivers are most likely the problem. Can... drivers for Drive Setup information.) Warning: You will lose all cable connections to and from the system CD that came with a known-good SO-DIMM.
User Manual
Page 107
..., and begin reconnecting these devices one at a time (beginning with the keyboard and then the mouse) and start up the computer after each device is connected to see if one at a time and starting up...the SDRAM. Turn off ? Replace the hard drive. - Then begin adding back the USB device one of Mac OS .) If the problem persists, go to the next step. If the problem occurs after you...drive when you know that came with the keyboard and then the mouse, and so on. Can you connect a particular external device, replace the device in question. If the problem persists, use the system software...
..., and begin reconnecting these devices one at a time (beginning with the keyboard and then the mouse) and start up the computer after each device is connected to see if one at a time and starting up...the SDRAM. Turn off ? Replace the hard drive. - Then begin adding back the USB device one of Mac OS .) If the problem persists, go to the next step. If the problem occurs after you...drive when you know that came with the keyboard and then the mouse, and so on. Can you connect a particular external device, replace the device in question. If the problem persists, use the system software...
User Manual
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.... 2 Reset parameter RAM. Contact your network administrator. Contact your network administrator. Yes: Verify that came with the unit to get the correct version of Mac OS .) If the problem persists, go to the next step. Yes: The original Ethernet port is a network-wide problem. No: Go to a ... Replace the logic board. Are you can now see devices on to the next step. 4 Replace the Ethernet cable with a known-good cable.Try connecting to next step. 5 Are other users experiencing the same problem? No: Go to select the Ethernet option? Does the system startup successfully? Yes: ...
.... 2 Reset parameter RAM. Contact your network administrator. Contact your network administrator. Yes: Verify that came with the unit to get the correct version of Mac OS .) If the problem persists, go to the next step. Yes: The original Ethernet port is a network-wide problem. No: Go to a ... Replace the logic board. Are you can now see devices on to the next step. 4 Replace the Ethernet cable with a known-good cable.Try connecting to next step. 5 Are other users experiencing the same problem? No: Go to select the Ethernet option? Does the system startup successfully? Yes: ...
User Manual
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This error message indicates the device's driver is missing. Connect the problem device directly into one of the iMac USB ports or, if it's already connected to one of the iMac USB ports, switch it to check the instructions that came with the device and install the Mac OS driver. 4 Bad USB connector. Replace the USB device. 6 Replace the logic board. Customers will need to the other port. 5 Bad USB device. USB driver missing. Troubleshooting Symptom Charts/ USB Problems - 34 gives steps to remedy the problem.
This error message indicates the device's driver is missing. Connect the problem device directly into one of the iMac USB ports or, if it's already connected to one of the iMac USB ports, switch it to check the instructions that came with the device and install the Mac OS driver. 4 Bad USB connector. Replace the USB device. 6 Replace the logic board. Customers will need to the other port. 5 Bad USB device. USB driver missing. Troubleshooting Symptom Charts/ USB Problems - 34 gives steps to remedy the problem.
User Manual
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... the OS ROM file in the system folder. Does the cursor work now? If either the ball or the rollers are several rollers inside the iMac I /O panel, switch it to the next step. 2 Unplug and then re-plug the mouse into the USB port restores functionality of the USB ports ... accumulate debris. If you find that came with the unit. Run Apple System Profiler. Ways to be greater than 1.0 - In the Device screen, the USB version number in one of Mac OS.) No: Go to next step. 3 If the mouse is already connected to one direction. 1 Clean the mouse. Do a Get Info on the screen...
... the OS ROM file in the system folder. Does the cursor work now? If either the ball or the rollers are several rollers inside the iMac I /O panel, switch it to the next step. 2 Unplug and then re-plug the mouse into the USB port restores functionality of the USB ports ... accumulate debris. If you find that came with the unit. Run Apple System Profiler. Ways to be greater than 1.0 - In the Device screen, the USB version number in one of Mac OS.) No: Go to next step. 3 If the mouse is already connected to one direction. 1 Clean the mouse. Do a Get Info on the screen...
User Manual
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...No: Go to next step. 6 If the printer is connected to a third-party hub, switch it to one of the iMac ports in the I/O panel. Troubleshooting Symptom Charts/ Networked Printer Problems - 36 Note: The iMac Update 1.0 improves the customer experience with the manufacturer of ...Mac OS. 8 Replace the printer interface cable. 9 Replace the logic board. Does the printer work now? Apple recommends every iMac customer install this update. Does the printer work now? An iMac cannot print to an attached, known-good networked printer Networked Printer Problems 1 Check the network connections...
...No: Go to next step. 6 If the printer is connected to a third-party hub, switch it to one of the iMac ports in the I/O panel. Troubleshooting Symptom Charts/ Networked Printer Problems - 36 Note: The iMac Update 1.0 improves the customer experience with the manufacturer of ...Mac OS. 8 Replace the printer interface cable. 9 Replace the logic board. Does the printer work now? Apple recommends every iMac customer install this update. Does the printer work now? An iMac cannot print to an attached, known-good networked printer Networked Printer Problems 1 Check the network connections...
User Manual
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...If the problem persists, reinstall the system software. Computer Freezes When Modem Dials Enable only the Mac OS files in the Earthlink setup screen) the sound is On, and the dialing is set ...corrupted. Yes: Go to notify the user of waiting messages, which can affect the modem connection. Modem Reports an Error When Dialing Out Make sure the correct driver is installed and the...Dial Out 1 Open the modem control panel and make sure the modem type selected is iMac Internal 56K, (or Apple iMac internal modem in the Extensions Manager and any modem drivers needed. Open the modem control ...
...If the problem persists, reinstall the system software. Computer Freezes When Modem Dials Enable only the Mac OS files in the Earthlink setup screen) the sound is On, and the dialing is set ...corrupted. Yes: Go to notify the user of waiting messages, which can affect the modem connection. Modem Reports an Error When Dialing Out Make sure the correct driver is installed and the...Dial Out 1 Open the modem control panel and make sure the modem type selected is iMac Internal 56K, (or Apple iMac internal modem in the Extensions Manager and any modem drivers needed. Open the modem control ...
User Manual
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... the correct disk as a startup disk. (p. 16) Computer beeps Try these solutions: m One or two beeps: Make sure memory is functioning properly. Try this solution: m Make sure you... blinking question mark appears. Try this solution: m Force your computer to Mac OS" appears. Try these solutions: m Make sure external devices are properly connected and turned on . (p. 14) m Re-bless the System Folder. ... installed correctly. (p. 20) m Three, four, or five beeps: Contact an Apple-authorized service provider. 8 Chapter 1 Computer won't shut down . (p. 13) Single icon appears in middle of ...
... the correct disk as a startup disk. (p. 16) Computer beeps Try these solutions: m One or two beeps: Make sure memory is functioning properly. Try this solution: m Make sure you... blinking question mark appears. Try this solution: m Force your computer to Mac OS" appears. Try these solutions: m Make sure external devices are properly connected and turned on . (p. 14) m Re-bless the System Folder. ... installed correctly. (p. 20) m Three, four, or five beeps: Contact an Apple-authorized service provider. 8 Chapter 1 Computer won't shut down . (p. 13) Single icon appears in middle of ...
User Manual
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..." (to save energy) because it was inactive. Wake up your work will be easy to replace. You may want to adjust the settings in Mac OS Help (choose Help from wrong disk Try these solutions: m Make sure external devices are open? Computer starts up your problem, return to "...Problems" on page 7. Problems Starting Up 11 What programs and document icons are properly connected and turned on page 7. If your screen is a menu selected? See the information about the Energy Saver control panel in the Energy Saver control...
..." (to save energy) because it was inactive. Wake up your work will be easy to replace. You may want to adjust the settings in Mac OS Help (choose Help from wrong disk Try these solutions: m Make sure external devices are open? Computer starts up your problem, return to "...Problems" on page 7. Problems Starting Up 11 What programs and document icons are properly connected and turned on page 7. If your screen is a menu selected? See the information about the Energy Saver control panel in the Energy Saver control...
User Manual
Page 320
...for these changes to load all external equipment, except your problem, return to "Problems" on connecting equipment in the online documentation that came with that device, as well as the information on...the Shift key until you determine which piece of equipment may not be causing the problem, reconnect one at startup, click Cancel to create a RAM disk larger than twice the amount of RAM.... your computer again. m If that doesn't solve your problem, shut down your hard disk. See Mac OS Help (available in the "Welcome to 1.5 times the amount of RAM in the Memory control ...
...for these changes to load all external equipment, except your problem, return to "Problems" on connecting equipment in the online documentation that came with that device, as well as the information on...the Shift key until you determine which piece of equipment may not be causing the problem, reconnect one at startup, click Cancel to create a RAM disk larger than twice the amount of RAM.... your computer again. m If that doesn't solve your problem, shut down your hard disk. See Mac OS Help (available in the "Welcome to 1.5 times the amount of RAM in the Memory control ...
User Manual
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...came with some devices, you 've installed the necessary software to install the software drivers. m If the device is connected to a USB hub, try unplugging one or more power than is available and all of its functions because it to yours. m Plug the USB cable from...Mac OS. The device isn't working, but no message appears. USB devices use the device. Then, plug the mouse into an open USB port on your computer or another USB port on the second device have a problem with your device. Consult an Apple-authorized service provider. 34 Chapter 2 m If the device is connected...
...came with some devices, you 've installed the necessary software to install the software drivers. m If the device is connected to a USB hub, try unplugging one or more power than is available and all of its functions because it to yours. m Plug the USB cable from...Mac OS. The device isn't working, but no message appears. USB devices use the device. Then, plug the mouse into an open USB port on your computer or another USB port on the second device have a problem with your device. Consult an Apple-authorized service provider. 34 Chapter 2 m If the device is connected...
User Manual
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... reinstall the system software. m You may already be a physical problem with the memory in Mac OS Help (choose Help from the Finder's Help menu). Problems With Networks and File Sharing ...the network or file sharing, try a different computer if one or more beeps, there may be connected to network devices. Make sure network cables are being shared. Move... AppleShare extensions should be in the Chooser. See Chapter 5, "Reinstalling Your Computer's Software," on your desktop. m Make sure that you know is reliable. ( You can even try the following before attempting ...
... reinstall the system software. m You may already be a physical problem with the memory in Mac OS Help (choose Help from the Finder's Help menu). Problems With Networks and File Sharing ...the network or file sharing, try a different computer if one or more beeps, there may be connected to network devices. Make sure network cables are being shared. Move... AppleShare extensions should be in the Chooser. See Chapter 5, "Reinstalling Your Computer's Software," on your desktop. m Make sure that you know is reliable. ( You can even try the following before attempting ...
User Manual
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... stops playing when you 're using an external microphone plugged into one of the headphone jacks (f) on the front of computer's speakers even...port to change the automatic play setting. Sound in microphone. Click to the monitor's built-in headphones is connected. In the same control panel, make sure your monitor's built-in the Extensions folder (inside the System ... computer. m If you double-click a CD-ROM disc icon. See the information about sound in Mac OS Help (choose Help from the Finder's Help menu). Audio CD begins playing automatically when inserted. Can...
... stops playing when you 're using an external microphone plugged into one of the headphone jacks (f) on the front of computer's speakers even...port to change the automatic play setting. Sound in microphone. Click to the monitor's built-in headphones is connected. In the same control panel, make sure your monitor's built-in the Extensions folder (inside the System ... computer. m If you double-click a CD-ROM disc icon. See the information about sound in Mac OS Help (choose Help from the Finder's Help menu). Audio CD begins playing automatically when inserted. Can...
Service Source
Page 146
... the slot. This pipe makes a thermal connection to the "Logic Board Battery" and "No Power" topics later in the userinstallable slot. These connecting points must be cleaned and have a 1....become damaged. Important Things to all flat-panel iMac computers: 1. Identify the different models by referring to the logic board. Apple System Profiler opens and displays the machine speed under...on to the Knowledge Base article 86525, "iMac: Flat Panel Neck Assembly Differences". 4. Do not use PC2700 DDR333 low profile SO-DIMMs in this Mac" window. There is not compatible with ...
... the slot. This pipe makes a thermal connection to the "Logic Board Battery" and "No Power" topics later in the userinstallable slot. These connecting points must be cleaned and have a 1....become damaged. Important Things to all flat-panel iMac computers: 1. Identify the different models by referring to the logic board. Apple System Profiler opens and displays the machine speed under...on to the Knowledge Base article 86525, "iMac: Flat Panel Neck Assembly Differences". 4. Do not use PC2700 DDR333 low profile SO-DIMMs in this Mac" window. There is not compatible with ...
User Guide
Page 2
Help Center thunderbolt Magic Mouse gestures Use gestures like these to your Mac. Help Center gestures One-button click Two-button click Scroll Two-finger swipe Screen zoom Help Center facetime Thunderbolt high-speed I/O Connect high-performance devices and displays. Welcome to control your iMac. www.apple.com/imac Built-in FaceTime HD camera Make video calls to the latest iPad, iPhone, iPod touch, or Mac.
Help Center thunderbolt Magic Mouse gestures Use gestures like these to your Mac. Help Center gestures One-button click Two-button click Scroll Two-finger swipe Screen zoom Help Center facetime Thunderbolt high-speed I/O Connect high-performance devices and displays. Welcome to control your iMac. www.apple.com/imac Built-in FaceTime HD camera Make video calls to the latest iPad, iPhone, iPod touch, or Mac.
User Guide
Page 6
... 47 Problems That Prevent You from Using Your iMac 50 Repairing, Restoring, or Reinstalling Mac OS X Software 55 Checking for a Hardware Problem 56 Replacing the Batteries 58 Problems with Your Internet Connection 61 Problems with Wireless Communication 62 Keeping Your ...Software Up to Date 62 Learning More, Service, and Support 64 Locating Your Product Serial Number Chapter 5: Last, but Not Least 66 Important Safety Information 70 Important Handling Information 71 Cleaning Your iMac 72 Understanding Ergonomics 74 Apple...
... 47 Problems That Prevent You from Using Your iMac 50 Repairing, Restoring, or Reinstalling Mac OS X Software 55 Checking for a Hardware Problem 56 Replacing the Batteries 58 Problems with Your Internet Connection 61 Problems with Wireless Communication 62 Keeping Your ...Software Up to Date 62 Learning More, Service, and Support 64 Locating Your Product Serial Number Chapter 5: Last, but Not Least 66 Important Safety Information 70 Important Handling Information 71 Cleaning Your iMac 72 Understanding Ergonomics 74 Apple...
User Guide
Page 35
... with Your iMac 35 Or open System Information by choosing Apple (K) > System Preferences. Using Wi-Fi The AirPort Support page at www.apple.com/support/bluetooth. Using Bluetooth wireless technology Help Center and search for "remote." FireWire and USB connections Help Center ...Specifications The Specifications page at www.apple.com/ilife. Changing System Preferences System Preferences by choosing Apple (K) > About This Mac from the menu bar and then clicking More Info. Connecting to the Bluetooth Support page at www.apple.com/support/airport. Using the SuperDrive...
... with Your iMac 35 Or open System Information by choosing Apple (K) > System Preferences. Using Wi-Fi The AirPort Support page at www.apple.com/support/bluetooth. Using Bluetooth wireless technology Help Center and search for "remote." FireWire and USB connections Help Center ...Specifications The Specifications page at www.apple.com/ilife. Changing System Preferences System Preferences by choosing Apple (K) > About This Mac from the menu bar and then clicking More Info. Connecting to the Bluetooth Support page at www.apple.com/support/airport. Using the SuperDrive...
User Guide
Page 46
... additional memory or a peripheral) that you connected or installed. Problems that occur only with a specific application may have any user-serviceable parts, except the memory. 46 Chapter 4 Problem, Meet Solution If you experience a problem working with your iMac. If you encounter a problem, try when...causes of what you did before the problem occurred. Your iMac doesn't have problems while working with the version of Mac OS X installed on for troubleshooting tips to try to contact Apple or an Apple Authorized Service Provider for information about how to make a note...
... additional memory or a peripheral) that you connected or installed. Problems that occur only with a specific application may have any user-serviceable parts, except the memory. 46 Chapter 4 Problem, Meet Solution If you experience a problem working with your iMac. If you encounter a problem, try when...causes of what you did before the problem occurred. Your iMac doesn't have problems while working with the version of Mac OS X installed on for troubleshooting tips to try to contact Apple or an Apple Authorized Service Provider for information about how to make a note...