Service Guide
Page 9
... Microsoft Windows XP • Linux 2.6 or higher • FreeDOS Norton Internet Security Veriton Z290G AIO Computer Service Guide 1 The exact configuration of the Veriton Z290G AIO computer. Microphone jack • Rear panel - Ethernet jack (RJ-45)... - USB ports (three) - USB ports (two) - Features and Specifications Chapter 1 This chapter lists the features and specifications of your PC depends on the model purchased. System Features Component Processor Chipset Memory Graphics Display...
... Microsoft Windows XP • Linux 2.6 or higher • FreeDOS Norton Internet Security Veriton Z290G AIO Computer Service Guide 1 The exact configuration of the Veriton Z290G AIO computer. Microphone jack • Rear panel - Ethernet jack (RJ-45)... - USB ports (three) - USB ports (two) - Features and Specifications Chapter 1 This chapter lists the features and specifications of your PC depends on the model purchased. System Features Component Processor Chipset Memory Graphics Display...
Service Guide
Page 11
System is in standby mode Veriton Z290G AIO Computer Service Guide 3 Front View Item 1 2 3 4 5 Component Integrated webcam Integrated microphone Display screen Speakers Power button/indicator • Green - System is in power-on mode • Amber - System Tour The pictures and tables in this section illustrate the physical outlook of the computer.
System is in standby mode Veriton Z290G AIO Computer Service Guide 3 Front View Item 1 2 3 4 5 Component Integrated webcam Integrated microphone Display screen Speakers Power button/indicator • Green - System is in power-on mode • Amber - System Tour The pictures and tables in this section illustrate the physical outlook of the computer.
Service Guide
Page 16
...LCD Panel Item Model Type Screen size (diagonal) Active area (H × V) Viewing angle (typical) Resolution Backlight Interface Brightness (typical) Display colors Aspect ratio Contrast ratio Response time (typical) Touchscreen Surface treatment RoHS compliant Specification • AUO M158XW01 V0 • LG LM190WH1 ... 50Hz to 60Hz AC • 19V DC Output • 3 prong ICE-320-C13 or IEC-320-C5 AC connector 8 Veriton Z290G AIO Computer Service Guide Audio Item Controller Features Specification Realtek ALC269 High Definition Audio Codec with Embedded Class D Speaker Amplifier •...
...LCD Panel Item Model Type Screen size (diagonal) Active area (H × V) Viewing angle (typical) Resolution Backlight Interface Brightness (typical) Display colors Aspect ratio Contrast ratio Response time (typical) Touchscreen Surface treatment RoHS compliant Specification • AUO M158XW01 V0 • LG LM190WH1 ... 50Hz to 60Hz AC • 19V DC Output • 3 prong ICE-320-C13 or IEC-320-C5 AC connector 8 Veriton Z290G AIO Computer Service Guide Audio Item Controller Features Specification Realtek ALC269 High Definition Audio Codec with Embedded Class D Speaker Amplifier •...
Service Guide
Page 19
...without making a selection. The General Help window describes other Setup navigation keys that is enclosed in square brackets [ ] is user-configurable. Veriton Z290G Service Guide 11 Grayed-out parameters are not user-configurable for illustration only. If you press this section are making selections from a ...pop-up menu, closes the pop-up the General Help window. Press to display all possible entries. Navigating through the various menu and submenu screens of the Setup Utility. Move the cursor to work your computer. ...
...without making a selection. The General Help window describes other Setup navigation keys that is enclosed in square brackets [ ] is user-configurable. Veriton Z290G Service Guide 11 Grayed-out parameters are not user-configurable for illustration only. If you press this section are making selections from a ...pop-up menu, closes the pop-up the General Help window. Press to display all possible entries. Navigating through the various menu and submenu screens of the Setup Utility. Move the cursor to work your computer. ...
Service Guide
Page 21
... error is detected, BIOS will pause the system. • No Errors - Any error detected will pause the system. All Errors No Errors All, But Keyboard Veriton Z290G Service Guide 13 HH:MM:SS (hour:minute:second) Your computer supports two SATA channels, each channel allows one SATA device to...
... error is detected, BIOS will pause the system. • No Errors - Any error detected will pause the system. All Errors No Errors All, But Keyboard Veriton Z290G Service Guide 13 HH:MM:SS (hour:minute:second) Your computer supports two SATA channels, each channel allows one SATA device to...
Service Guide
Page 22
... priority sequence for the installed optical drive. On Off Enabled Disabled 14 Veriton Z290G Service Guide if disabled, BIOS will be able to On, the keyboard Num Lock key will show a full screen logo when booting; Enabled Disabled Displays the device assigned to specify the boot device priority sequence foe available network...
... priority sequence for the installed optical drive. On Off Enabled Disabled 14 Veriton Z290G Service Guide if disabled, BIOS will be able to On, the keyboard Num Lock key will show a full screen logo when booting; Enabled Disabled Displays the device assigned to specify the boot device priority sequence foe available network...
Service Guide
Page 23
Note: This feature is useful for Alert Standard Format. Displays the size of 32-bit hardware and 32-bit operating systems that causes a computer to appear to communicate with a remote management server. Select to viruses ... graphics memory using the Intel Dynamic Video Memory Technology. Value Enabled Disabled Enabled Disabled Enabled Disabled 1 MB 8 MB Fixed DVMT 128 MB 256 MB Maximum Veriton Z290G Service Guide 15 This is a workaround for the PCI hole or PCI memory hole which is short for systems running on the computer or...
Note: This feature is useful for Alert Standard Format. Displays the size of 32-bit hardware and 32-bit operating systems that causes a computer to appear to communicate with a remote management server. Select to viruses ... graphics memory using the Intel Dynamic Video Memory Technology. Value Enabled Disabled Enabled Disabled Enabled Disabled 1 MB 8 MB Fixed DVMT 128 MB 256 MB Maximum Veriton Z290G Service Guide 15 This is a workaround for the PCI hole or PCI memory hole which is short for systems running on the computer or...
Service Guide
Page 28
...Not Installed Press Enter to boot up . This field is set to Installed, this password will be prompted to access the Setup Utility. Displays the user password status. Setup System When enabled, user can use a bootable USB flash drive or USB based external hard drive to change ...change the HDD password. When set as Installed: • System Date and System Time • Exit Without Saving Displays the hard disk password status. Enabled Disabled 20 Veriton Z290G Service Guide Only the following menus will allow the user to change the user password. This field is only ...
...Not Installed Press Enter to boot up . This field is set to Installed, this password will be prompted to access the Setup Utility. Displays the user password status. Setup System When enabled, user can use a bootable USB flash drive or USB based external hard drive to change ...change the HDD password. When set as Installed: • System Date and System Time • Exit Without Saving Displays the hard disk password status. Enabled Disabled 20 Veriton Z290G Service Guide Only the following menus will allow the user to change the user password. This field is only ...
Service Guide
Page 29
...password and close the Setup Utility. Type a password then press Enter. TPM Status * Displays the TPM status. Press F10 to set a supervisor password first before the system halts. Veriton Z290G Service Guide 21 Field Description Value TCG/TPM Support This field is only visible when... a TPM controller/module is set to Yes. Enabled Disabled TPM Owner Status * Displays the TPM ownership status. TPM secures identity ...
...password and close the Setup Utility. Type a password then press Enter. TPM Status * Displays the TPM status. Press F10 to set a supervisor password first before the system halts. Veriton Z290G Service Guide 21 Field Description Value TCG/TPM Support This field is only visible when... a TPM controller/module is set to Yes. Enabled Disabled TPM Owner Status * Displays the TPM ownership status. TPM secures identity ...
Service Guide
Page 56
...controller. These are Acer-qualified and supported. 10. NOTE Please note that flat mode is limited, since it only displays checkpoints that all connected peripheral devices from the computer. 3. Disable CACHE before system memory is enabled. 48 Veriton Z290G AIO Computer Service... Guide Do additional chipset initialization. Verify that occur after the video card has been activated. This display method is enabled. Verify the bootblock checksum. If memory sizing...
...controller. These are Acer-qualified and supported. 10. NOTE Please note that flat mode is limited, since it only displays checkpoints that all connected peripheral devices from the computer. 3. Disable CACHE before system memory is enabled. 48 Veriton Z290G AIO Computer Service... Guide Do additional chipset initialization. Verify that occur after the video card has been activated. This display method is enabled. Verify the bootblock checksum. If memory sizing...
Service Guide
Page 58
...through DIM. Verify CMOS checksum manually by reading storage area. Initializes both the 8259 compatible PICs in the system. 50 Veriton Z290G AIO Computer Service Guide Initializes the CPU. Program the keyboard controller command byte is being done on KBC. Testing ...the presence of different Input Devices. Also, update the Kernel Variables. Initialize System Management Interrupt. Initializes the silent boot module. Display total memory in the system Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table. POST Code Checkpoints The POST...
...through DIM. Verify CMOS checksum manually by reading storage area. Initializes both the 8259 compatible PICs in the system. 50 Veriton Z290G AIO Computer Service Guide Initializes the CPU. Program the keyboard controller command byte is being done on KBC. Testing ...the presence of different Input Devices. Also, update the Kernel Variables. Initialize System Management Interrupt. Initializes the silent boot module. Display total memory in the system Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table. POST Code Checkpoints The POST...
Service Guide
Page 59
...POST initialization of system management interrupt. etc.) successfully installed in F000h segment with 0FFh. Check boot password if installed. Display boot option popup menu. Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size...'s. Check boot password if installed. Updates CMOS memory size from base memory. Disables the system configuration display if needed / requested. Wait for ACPI. Veriton Z290G AIO Computer Service Guide 51 Initializes Num-Lock status and programs the KBD typematic rate. Deinitializes the...
...POST initialization of system management interrupt. etc.) successfully installed in F000h segment with 0FFh. Check boot password if installed. Display boot option popup menu. Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size...'s. Check boot password if installed. Updates CMOS memory size from base memory. Disables the system configuration display if needed / requested. Wait for ACPI. Veriton Z290G AIO Computer Service Guide 51 Initializes Num-Lock status and programs the KBD typematic rate. Deinitializes the...
Service Guide
Page 60
... General Device Initialization (function 5). IMPORTANT If your system fails after displaying this message. A multiple bit corruption of memory over 1 MB. System halts after you press the Enter key to display recommendations. Function 2 searches for and configures PCI input devices and ...Function 4 searches for troubleshooting or require that are also reserved. POST Error Indicators When a system error is corrupted. 52 Veriton Z290G AIO Computer Service Guide Fatal Memory Parity Error. This condition may occur from faulty memory modules. This may indicate a...
... General Device Initialization (function 5). IMPORTANT If your system fails after displaying this message. A multiple bit corruption of memory over 1 MB. System halts after you press the Enter key to display recommendations. Function 2 searches for and configures PCI input devices and ...Function 4 searches for troubleshooting or require that are also reserved. POST Error Indicators When a system error is corrupted. 52 Veriton Z290G AIO Computer Service Guide Fatal Memory Parity Error. This condition may occur from faulty memory modules. This may indicate a...
Service Guide
Page 61
...as Slave in the system and/or removable media drive does not contain media. This message is typically displayed when the BIOS is trying to a bad cable or faulty diskette drive. Veriton Z290G AIO Computer Service Guide 53 This may be due to detect and configure IDE/ATAPI devices in POST.... This message is typically displayed when the BIOS is trying to properly configure the device. BIOS could not boot...
...as Slave in the system and/or removable media drive does not contain media. This message is typically displayed when the BIOS is trying to a bad cable or faulty diskette drive. Veriton Z290G AIO Computer Service Guide 53 This may be due to detect and configure IDE/ATAPI devices in POST.... This message is typically displayed when the BIOS is trying to properly configure the device. BIOS could not boot...
Service Guide
Page 62
... in POST. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. The IDE/ATAPI device configured as Master in POST. The BIOS tried to replace the hard disk. 54 Veriton Z290G AIO Computer Service Guide The IDE.../ATAPI device configured as Slave in POST. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST....
... in POST. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. The IDE/ATAPI device configured as Master in POST. The BIOS tried to replace the hard disk. 54 Veriton Z290G AIO Computer Service Guide The IDE.../ATAPI device configured as Slave in POST. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST....
Service Guide
Page 63
...Message S.M.A.R.T. Capable and Status BAD Description The BIOS tried to INTEL CPUs. capable hard disk sends this case, the BIOS must be displayed if Virus Detection is enabled in a mainboard with system hardware. This message will only be updated to replace the hard disk. This... Message BootSector Write!! S.M.A.R.T. System Configuration Message DMA-1 Error DMA-2 Error DMA Controller Error Checking NVRAM... Veriton Z290G AIO Computer Service Guide 55 This message can be displayed if Virus Detection is enabled in POST. message to store Plug'n'Play (PnP) data was not used...
...Message S.M.A.R.T. Capable and Status BAD Description The BIOS tried to INTEL CPUs. capable hard disk sends this case, the BIOS must be displayed if Virus Detection is enabled in a mainboard with system hardware. This message will only be updated to replace the hard disk. This... Message BootSector Write!! S.M.A.R.T. System Configuration Message DMA-1 Error DMA-2 Error DMA Controller Error Checking NVRAM... Veriton Z290G AIO Computer Service Guide 55 This message can be displayed if Virus Detection is enabled in POST. message to store Plug'n'Play (PnP) data was not used...
Service Guide
Page 64
... indicate a problem with system hardware. BIOS POST could also appear when the user intentionally discharges the CMOS battery. CMOS Message Displayed CMOS Date/Time Not Set CMOS Battery Low CMOS Settings Wrong CMOS Checksum Bad Description The CMOS date and/or time are ... a problem with system hardware. This may occur for both Supervisor and User password verification. 56 Veriton Z290G AIO Computer Service Guide This error can typically be replaced. Miscellaneous Message Displayed KBC BAT Test failed Keyboard Error PS/2 Keyboard not found PS/2 Mouse not found that key ...
... indicate a problem with system hardware. BIOS POST could also appear when the user intentionally discharges the CMOS battery. CMOS Message Displayed CMOS Date/Time Not Set CMOS Battery Low CMOS Settings Wrong CMOS Checksum Bad Description The CMOS date and/or time are ... a problem with system hardware. This may occur for both Supervisor and User password verification. 56 Veriton Z290G AIO Computer Service Guide This error can typically be replaced. Miscellaneous Message Displayed KBC BAT Test failed Keyboard Error PS/2 Keyboard not found PS/2 Mouse not found that key ...
Service Guide
Page 65
... clock setting should be exactly set to diagnose a problem: 1. Error code = 004Bh Floppy Controller Failure Description This message is displayed when ADM module is not present in this section to Enabled. If directed to match its speed requirement before diagnosing any processor ... still does not work . • IDE drive connection/cables • IDE disk drives • See "Undetermined Problems". • Mainboard Veriton Z290G AIO Computer Service Guide 57 then reboot the system. • Memory module • Mainboard System works but power supply fan runs. Error...
... clock setting should be exactly set to diagnose a problem: 1. Error code = 004Bh Floppy Controller Failure Description This message is displayed when ADM module is not present in this section to Enabled. If directed to match its speed requirement before diagnosing any processor ... still does not work . • IDE drive connection/cables • IDE disk drives • See "Undetermined Problems". • Mainboard Veriton Z290G AIO Computer Service Guide 57 then reboot the system. • Memory module • Mainboard System works but power supply fan runs. Error...
Service Guide
Page 66
...lens is clean before diagnosing any system problems. Hard Disk Drive-related Symptoms Symptom/Error Hard disk drive test failed. no messages are displayed. • CD may have dirt or foreign material on it . NOTE Ensure the memory modules are installed properly and the contact ...leads are clean before diagnosing any optical drive problems. 58 Veriton Z290G AIO Computer Service Guide Software displays a reading CD/DVD error. • CD/DVD-ROM may have dirt or foreign material on it . Hard disk...
...lens is clean before diagnosing any system problems. Hard Disk Drive-related Symptoms Symptom/Error Hard disk drive test failed. no messages are displayed. • CD may have dirt or foreign material on it . NOTE Ensure the memory modules are installed properly and the contact ...leads are clean before diagnosing any optical drive problems. 58 Veriton Z290G AIO Computer Service Guide Software displays a reading CD/DVD error. • CD/DVD-ROM may have dirt or foreign material on it . Hard disk...
Service Guide
Page 67
... • Video adapter card • Mainboard • Monitor signal connection/cable • Video adapter card • Mainboard Veriton Z290G AIO Computer Service Guide 59 but cannot receive/send data/fax Fax/voice modem software program invoked but system sound feature works...Missing, broken, or incorrect characters • Blank monitor (dark) • Blank monitor (bright) • Distorted image • Unreadable monitor Display changing colors. Action/FRU • Remove all non-factory-installed cards. • Load default settings (if screen is installed properly. Action/...
... • Video adapter card • Mainboard • Monitor signal connection/cable • Video adapter card • Mainboard Veriton Z290G AIO Computer Service Guide 59 but cannot receive/send data/fax Fax/voice modem software program invoked but system sound feature works...Missing, broken, or incorrect characters • Blank monitor (dark) • Blank monitor (bright) • Distorted image • Unreadable monitor Display changing colors. Action/FRU • Remove all non-factory-installed cards. • Load default settings (if screen is installed properly. Action/...