3Com pcXset - NBX - PC Support and Manuals
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Most Recent 3Com pcXset Questions
Conference Call, I Can't Hear Attendees
I am using the pcxset software, version R5.0.4. Windows 7 home premium 32 bit, running in compatibil...
I am using the pcxset software, version R5.0.4. Windows 7 home premium 32 bit, running in compatibil...
(Posted by bsteppan 13 years ago)
Popular 3Com pcXset Manual Pages
Getting Started Guide - Page 3
... Keyboard Shortcuts 18 Troubleshooting 18 Audio Buffers Need Adjusting 19 Audio Sounds Distorted 19 Audio Stream Error 19 DTMF Tones Echo Back to the Analog Line Card 21 Full-Duplex Errors 21 Incorrect IP Address for the Call Processor 22 NBX Packet Driver Error (Windows NT Only) 22 The pcXset Software Won't Initialize 24 PC Standby Mode Causes pcXset Calls to...
Getting Started Guide - Page 5
...issues. The pcXset PC Telephone is intended for installation technicians and administrators. ■ NBX Business Telephone Guide This guide provides an overview of the features in speaker and microphone due to the NBX Business Telephone. You use the computer's mouse and keyboard to operate the pcXset controls.
3Com recommends that the telephone has a handset while the pcXset software requires...
Getting Started Guide - Page 6
...) and Windows XP (Home and Professional). A USB handset or headset with microphone. ■ Disk Space - 40 MB of a software program. However, voice mail messages are running . An Ethernet network adapter. ■ Audio - The pcXset Help contains instructions for more information. The computer on which you install the pcXset software must meet the following : ■ PC sound card...
Getting Started Guide - Page 8
...: 1 Select Start > 3Com NBX > NBX pcXset Configuration Wizard. Figure 1 Configuration Wizard Window
2 Use the buttons described in Table 1 to access Windows configuration for your PC setup: 8
GETTING STARTED WITH PCXSET
Configuring the pcXset Software
You must configure the pcXset software so that it can interact with both the Call Processor and with the computer on which it is installed.
Getting Started Guide - Page 9
... pcXset software to configure the pcXset software.
■ Welcome - Configuring the pcXset Software
9
Table 1 Windows Access Buttons
Windows Configuration Type
Multimedia Control Panel - Button
Volume Control - Network Control Panel - You must specify the MAC address of your PC. If you want the pcXset tones and cadences and Help to use the same regional settings as a new device in the NBX...
Getting Started Guide - Page 12
... You can set this box to hear a "click" sound when you dial using pcXset software instead of the normal DTMF tone that comes in to the pcXset application when ...NBX Business Telephone as shown in standby mode is running, double-click the telephone image to suit your preference. or, when the pcXset application is transferred to transparent background?
12
GETTING STARTED WITH PCXSET...
Getting Started Guide - Page 13
Figure 5 Options Dialog Box - Configuring Network In the Network tab (Figure 5), you can customize or adjust the network Settings settings that you applied in the Configuration Wizard. Network Tab
This substitution makes the pcXset software sound more like a PC application. Configuring the pcXset Software 13
telephone.
Getting Started Guide - Page 15
... settings. b Set the volume control to the value you start the pcXset application and:
a Click Tools > Options. d Set the mixer amplification levels back to the values you dial a telephone number. To verify this selection for use with the NBX Configuring the pcXset Software 15
You can also access the Volume Control program by the pcXset application to the Windows...
Getting Started Guide - Page 18
... (the period key) for the first time.
The pcXset log file (pcXset.log) is on your computer's keyboard. Note, however, It includes error messages, problem descriptions, and recommended solutions. Before you can use instead of the errors described in the pcXset installation directory. 18
GETTING STARTED WITH PCXSET
Keyboard Shortcuts
Table 2 lists the keyboard shortcuts you...
Getting Started Guide - Page 19
Troubleshooting 19
that 3Com recommends that you can adjust the product of these ...quality.
Solution 1 Run the pcXset software. 2 Select Tools > Options > Advanced > Accept All Multicasts. Lower values for these numbers represents the overall size of error occurs when the pcXset software is caused by incompatible audio buffer size settings.
Experiment with different value combinations...
Getting Started Guide - Page 20
... > Audio
■ Windows 2000 Start > Settings > Control Panel > Sounds and Multimedia > Audio
■ Windows XP Start > Control Panel > Sounds and Audio Devices
2 Verify that there are valid entries in the log file:
ERROR: XXXXX [80044802H]
Error running audio stream from engine.
Please contact your technical support representative. Description You cannot hear pcXset audio with the audio...
Getting Started Guide - Page 21
... in this problem. Typically, the call
Analog Line Card fails the first time, but calls to internal extensions are successful.
Description This error occurs when the pcXset software attempts to use headphones to alleviate this guide, for more information.
This option replaces DTMF tones with clicks.
Description This error occurs when DTMF tones echo from the PC speakers...
Getting Started Guide - Page 22
.... See "Configuring the pcXset
Software" for the Call Processor or cannot connect to that Call Processor due to determine the correct local interface during pcXset startup:
Error code: [80046000H] Error Message: XXXXX Context: XXXXX
This error has occurred in the Communications object. 22
GETTING STARTED WITH PCXSET
applications at once.
NBX Packet Driver Error (Windows NT
Only)
The...
Getting Started Guide - Page 24
... Processor, then the pcXset software cannot communicate with only one or more of the Configuration Wizard, for example, 192.168.1.190. Please contact your authorized NBX reseller.
■ Verify that you receive an initialization error, do one pcXset license. Solution If you have installed: 1 Log on to view device settings and verify the adapter driver that Auto Discover...
Getting Started Guide - Page 25
... support standby mode properly. Audio Driver The following message appears during an audio or microphone test, or Configuration Error during the pcXset software startup:
Error code [8007xxxxH] Error starting stream.
Therefore, pcxset may appear in the Preferred Device drop down lists for
Playback and for Recording. 3 To verify that this computer's multimedia devices are properly installed...
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