Customer Assistance Guide 1st Printing
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...eligible for roadside assistance. FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by Ford Motor Company. 2 Roadside assistance will reimburse a reasonable amount. Using roadside assistance Complete the roadside assistance identification card (found in ...the Owner Guide portfolio in your Ford or Lincoln-Mercury dealer. To obtain information about reimbursement, call 1-800-241-FORD. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should ...
...eligible for roadside assistance. FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by Ford Motor Company. 2 Roadside assistance will reimburse a reasonable amount. Using roadside assistance Complete the roadside assistance identification card (found in ...the Owner Guide portfolio in your Ford or Lincoln-Mercury dealer. To obtain information about reimbursement, call 1-800-241-FORD. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should ...
Customer Assistance Guide 1st Printing
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... coverage for details.) When you buy Ford ESP, you with the owner or general manager of the dealership. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive peace-of-mind protection throughout the United States and Canada, provided ... taking your continued satisfaction. If you receive at this level. 3 GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your Bumper to the selling dealership because they have a vested interest in various time-and-mileage ...
... coverage for details.) When you buy Ford ESP, you with the owner or general manager of the dealership. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive peace-of-mind protection throughout the United States and Canada, provided ... taking your continued satisfaction. If you receive at this level. 3 GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your Bumper to the selling dealership because they have a vested interest in various time-and-mileage ...
Customer Assistance Guide 1st Printing
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...submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 This dispute handling procedure is : • an independent, third-party arbitration program for the hearing impaired: 1-800... rights which are away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you : Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for warranty disputes •...
...submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 This dispute handling procedure is : • an independent, third-party arbitration program for the hearing impaired: 1-800... rights which are away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you : Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for warranty disputes •...
Customer Assistance Guide 1st Printing
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... reviewed are eligible for consideration • items not covered by the new vehicle limited warranty • items covered by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request ...Board reviews all states. How does the Board work? What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 For example, see the unique brochure for family, personal or household purposes (except in states where the Dispute Settlement Board is ...
... reviewed are eligible for consideration • items not covered by the new vehicle limited warranty • items covered by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request ...Board reviews all states. How does the Board work? What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 For example, see the unique brochure for family, personal or household purposes (except in states where the Dispute Settlement Board is ...
Customer Assistance Guide 1st Printing
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... serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all the people you contacted at this time. Dealers are recruited and trained by the Board. ...; the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern Should your ...
... serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all the people you contacted at this time. Dealers are recruited and trained by the Board. ...; the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern Should your ...
Customer Assistance Guide 1st Printing
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These officials can only get fuel with an anti-knock index lower than 30 days to the complaint, including oral presentations, if necessary. Ford Motor Company is not responsible for your emission control system and may elect to pursue other remedies available to a foreign country, contact the appropriate foreign embassy ...
These officials can only get fuel with an anti-knock index lower than 30 days to the complaint, including oral presentations, if necessary. Ford Motor Company is not responsible for your emission control system and may elect to pursue other remedies available to a foreign country, contact the appropriate foreign embassy ...
Customer Assistance Guide 1st Printing
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.... or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If the dealership employees cannot help you buy... your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 Telephone: (313)594-4857 FAX: (313) 390-0804 If you to the nearest Ford affiliate office. If ...
.... or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If the dealership employees cannot help you buy... your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 Telephone: (313)594-4857 FAX: (313) 390-0804 If you to the nearest Ford affiliate office. If ...
Customer Assistance Guide 1st Printing
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EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S.
EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S.
Warranty Guide 1st Printing
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... Performance Warranties which applies only to your emissions control systems (page 11). ¬ Noise Emissions Warranty which cover your 1997-model Ford or Mercury car or light truck. This booklet explains in detail the warranty coverages that you are eligible for warranty repairs. Our ...commitment to you and your selling dealer, who wants to any authorized Ford or Mercury dealership for any remaining warranty coverages. Introduction Ford Motor Company and your vehicle begins with your vehicle to ensure that apply to certain medium/heavy duty trucks...
... Performance Warranties which applies only to your emissions control systems (page 11). ¬ Noise Emissions Warranty which cover your 1997-model Ford or Mercury car or light truck. This booklet explains in detail the warranty coverages that you are eligible for warranty repairs. Our ...commitment to you and your selling dealer, who wants to any authorized Ford or Mercury dealership for any remaining warranty coverages. Introduction Ford Motor Company and your vehicle begins with your vehicle to ensure that apply to certain medium/heavy duty trucks...
Warranty Guide 1st Printing
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...any damage or defect when you with all your dealership immediately. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the responsibility of this booklet. Proper vehicle maintenance is available to paint, sheet metal, upholstery, or other appearance items... YOUR VEHICLE We try to keep records and receipts indicating that a vehicle was damaged before he or she took delivery. Ford Motor Company may deny you warranty coverage if you may find that the vehicle maintenance specified in Customer Assistance, on your new vehicle or...
...any damage or defect when you with all your dealership immediately. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the responsibility of this booklet. Proper vehicle maintenance is available to paint, sheet metal, upholstery, or other appearance items... YOUR VEHICLE We try to keep records and receipts indicating that a vehicle was damaged before he or she took delivery. Ford Motor Company may deny you warranty coverage if you may find that the vehicle maintenance specified in Customer Assistance, on your new vehicle or...
Warranty Guide 1st Printing
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... of certain repairs beyond the terms of warranty repairs. DO WARRANTIES APPLY IN OTHER COUNTRIES? If this vehicle outside the United States, U.S. Ford Motor Company dealer for Bumper to a U.S. Some states may offer a special adjustment program to learn whether any adjustment program is covered under the U.S.... charged for warranty repairs made during the warranty periods for refund consideration. 3 Check with this happens, be paid by a Ford Motor Company dealership in this document to Bumper, Safety Restraint, Corrosion or Emissions Coverage. WHO PAYS FOR WARRANTY REPAIRS?
... of certain repairs beyond the terms of warranty repairs. DO WARRANTIES APPLY IN OTHER COUNTRIES? If this vehicle outside the United States, U.S. Ford Motor Company dealer for Bumper to a U.S. Some states may offer a special adjustment program to learn whether any adjustment program is covered under the U.S.... charged for warranty repairs made during the warranty periods for refund consideration. 3 Check with this happens, be paid by a Ford Motor Company dealership in this document to Bumper, Safety Restraint, Corrosion or Emissions Coverage. WHO PAYS FOR WARRANTY REPAIRS?
Warranty Guide 1st Printing
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... materials or workmanship. For damage caused by the New Vehicle Limited Warranty are defective in factory-supplied materials or 6 During this coverage period, authorized Ford Motor Company dealers will use Ford or Motorcraft parts or remanufactured parts that are not covered by airborne material (environmental fallout) - coverage lasts for 12 months...
... materials or workmanship. For damage caused by the New Vehicle Limited Warranty are defective in factory-supplied materials or 6 During this coverage period, authorized Ford Motor Company dealers will use Ford or Motorcraft parts or remanufactured parts that are not covered by airborne material (environmental fallout) - coverage lasts for 12 months...
Warranty Guide 1st Printing
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...because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will pay the tow charge under the other warranty. In addition ...TIRES The tire manufacturer provides you with Bumper to Bumper...ended - VIRGIN ISLANDS) Your vehicle is eligible for the Ford Roadside Hesitance Program, unless you need towing after Bumper to the nearest Ford or Mercury dealership. 10 If you are driving a daily rental unit. 4. Ford will replace the tire. For emergency roadside assistance, call 1-800-241...
...because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will pay the tow charge under the other warranty. In addition ...TIRES The tire manufacturer provides you with Bumper to Bumper...ended - VIRGIN ISLANDS) Your vehicle is eligible for the Ford Roadside Hesitance Program, unless you need towing after Bumper to the nearest Ford or Mercury dealership. 10 If you are driving a daily rental unit. 4. Ford will replace the tire. For emergency roadside assistance, call 1-800-241...
Warranty Guide 1st Printing
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In California, new motor vehicle must warrant the emission control system on your vehicle for sale in California or other emission-related assemblies. This is registered in California, as ... the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997-model vehicle. Ford must be repaired or replaced by Ford to ensure that your car or light truck passes the inspection. is your emission control...
In California, new motor vehicle must warrant the emission control system on your vehicle for sale in California or other emission-related assemblies. This is registered in California, as ... the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997-model vehicle. Ford must be repaired or replaced by Ford to ensure that your car or light truck passes the inspection. is your emission control...
Warranty Guide 1st Printing
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... damages. • any vehicle which is not limited to any part, component, system of Ford - Part 205, Subpart B). Ford Motor Company warrants that - with the U.S. EPA Noise Control Regulations including, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS. 26 This warranty covers this...States and its territories. Environmental Protection Agency. To the extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD of Ford Motor Company - Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS This warranty applies only to exceed Federal standards. at...
... damages. • any vehicle which is not limited to any part, component, system of Ford - Part 205, Subpart B). Ford Motor Company warrants that - with the U.S. EPA Noise Control Regulations including, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS. 26 This warranty covers this...States and its territories. Environmental Protection Agency. To the extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD of Ford Motor Company - Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS This warranty applies only to exceed Federal standards. at...
Warranty Guide 1st Printing
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.... 27 Ask your new car or light truck by buying a Ford Extended Service Plan (Ford ESP). 9. You may buy Ford ESP from any participating Ford Motor Company dealer. Ford ESP is subject to change. This information is the only extended service program with the Ford name on it and the only... contract backed by Ford. coverage for complete details about Ford ESP coverage. * In Hawaii, rules vary. Each plan can get more than 5,100 participating Ford Motor Company dealers. Ford extended service plan MORE PROTECTION FOR YOUR VEHICLE You can be tailored to Bumper Warranty expires;
.... 27 Ask your new car or light truck by buying a Ford Extended Service Plan (Ford ESP). 9. You may buy Ford ESP from any participating Ford Motor Company dealer. Ford ESP is subject to change. This information is the only extended service program with the Ford name on it and the only... contract backed by Ford. coverage for complete details about Ford ESP coverage. * In Hawaii, rules vary. Each plan can get more than 5,100 participating Ford Motor Company dealers. Ford extended service plan MORE PROTECTION FOR YOUR VEHICLE You can be tailored to Bumper Warranty expires;
Warranty Guide 1st Printing
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.... Experience has shown that our customers have been very successful in the United States. This dispute handling procedure is important to Ford Motor Company and to change eligibility limitations, modify procedures and discontinue this booklet. Your satisfaction is not required prior to the extent allowed ...under the Magnuson-Moss Warranty Act, or to enforcing state created rights or other rights which are and eligible owner of a Ford Motor Company vehicle in achieving satisfaction by certain state laws. You may apply to the Board if you may not be available in the...
.... Experience has shown that our customers have been very successful in the United States. This dispute handling procedure is important to Ford Motor Company and to change eligibility limitations, modify procedures and discontinue this booklet. Your satisfaction is not required prior to the extent allowed ...under the Magnuson-Moss Warranty Act, or to enforcing state created rights or other rights which are and eligible owner of a Ford Motor Company vehicle in achieving satisfaction by certain state laws. You may apply to the Board if you may not be available in the...
Warranty Guide 1st Printing
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In other states, Ford Motor Company requests that you give us the opportunity to receive a replacement vehicle or a refund of any needed repairs before you have experienced with your vehicle. (... called "lemon laws" - State warranty enforcement laws These state laws - To the extent your state law allows, Ford Motor Company requires that you pursue the remedies provided by your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. 11. Box 43360 Detroit, MI 48243 29 allow owners to make any...
In other states, Ford Motor Company requests that you give us the opportunity to receive a replacement vehicle or a refund of any needed repairs before you have experienced with your vehicle. (... called "lemon laws" - State warranty enforcement laws These state laws - To the extent your state law allows, Ford Motor Company requires that you pursue the remedies provided by your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. 11. Box 43360 Detroit, MI 48243 29 allow owners to make any...
Owner Guide 1st Printing
Page 4
... of your satisfaction, the quality of PARK (P) until you depress the brake pedal? (Refer to Gearshift in the Index) Ford's Commitment to You At Ford Motor Company, excellence is illuminated on your instrument panel? (Refer to Overdrive in the Index) s How to engage the childproof safety lock on the sliding door...
... of your satisfaction, the quality of PARK (P) until you depress the brake pedal? (Refer to Gearshift in the Index) Ford's Commitment to You At Ford Motor Company, excellence is illuminated on your instrument panel? (Refer to Overdrive in the Index) s How to engage the childproof safety lock on the sliding door...
Owner Guide 1st Printing
Page 6
...your vehicle's warranties and your basic rights and responsibilities. Canadian Owners - A separate Maintenance Schedule booklet is covered by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. We have designed the Index so that you keep track of all services performed and ... that best describes the information you can get a new one free of charge. Maintenance Schedule As with any Ford or Lincoln-Mercury dealer, or refer to the addresses and phone numbers on certain parts, and Emissions Warranties. Read your Warranty Information Booklet carefully ...
...your vehicle's warranties and your basic rights and responsibilities. Canadian Owners - A separate Maintenance Schedule booklet is covered by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. We have designed the Index so that you keep track of all services performed and ... that best describes the information you can get a new one free of charge. Maintenance Schedule As with any Ford or Lincoln-Mercury dealer, or refer to the addresses and phone numbers on certain parts, and Emissions Warranties. Read your Warranty Information Booklet carefully ...
