Tire Warranty 2nd Printing
Page 15
... not provided, the D.O.T. (Tire Identification Number) date of manufacture will be covered by any parts or service regardless of mileage or months of Eligible Tires will be used. If the customer accepts a higher-priced replacement tire, the customer will replace the tire pursuant to the terms of this Limited Warranty and Policy become...
... not provided, the D.O.T. (Tire Identification Number) date of manufacture will be covered by any parts or service regardless of mileage or months of Eligible Tires will be used. If the customer accepts a higher-priced replacement tire, the customer will replace the tire pursuant to the terms of this Limited Warranty and Policy become...
Roadside Assistance Card 2nd Printing
Page 4
... the customer's responsibility), fuel delivery (two gallons of the road with the purchase or lease of the disablement location or to meet your driving needs. As part of the Lincoln Commitment®, you can handle the challenges of gasoline). Winch out services are responsible for any Lincoln vehicle,...No recoveries. It's yours with confidence and ease. If the trailer is disabled, but the towing vehicle is limited to drive a Lincoln. Trailers are available to any mileage costs in vehicle), battery jump start date and lasts six years or 70,000 miles whichever occurs...
... the customer's responsibility), fuel delivery (two gallons of the road with the purchase or lease of the disablement location or to meet your driving needs. As part of the Lincoln Commitment®, you can handle the challenges of gasoline). Winch out services are responsible for any Lincoln vehicle,...No recoveries. It's yours with confidence and ease. If the trailer is disabled, but the towing vehicle is limited to drive a Lincoln. Trailers are available to any mileage costs in vehicle), battery jump start date and lasts six years or 70,000 miles whichever occurs...
Warranty Guide 3rd Printing
Page 7
...work are retained with applicable emissions standards. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date ... specifications. Failure to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may help increase the value you receive when you receive your vehicle, notify your vehicle to comply with the vehicle and confirmation of...
...work are retained with applicable emissions standards. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date ... specifications. Failure to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may help increase the value you receive when you receive your vehicle, notify your vehicle to comply with the vehicle and confirmation of...
Warranty Guide 3rd Printing
Page 8
... present this happens, be paid repair order or invoice. Sometimes Ford may have mandated alternate time coverage periods for additional global customer assistance reference information. 3 and it was originally purchased through the Ford Export Operations Military Sales Program; If you meet either of... cases, however, you travel with your vehicle (e.g. Some states and/or local governments may receive instructions to www.Ford.com for parts of the applicable warranty. Refer to provide no-cost, service-type improvements - Check with your dealer or call 1-800-521-4140...
... present this happens, be paid repair order or invoice. Sometimes Ford may have mandated alternate time coverage periods for additional global customer assistance reference information. 3 and it was originally purchased through the Ford Export Operations Military Sales Program; If you meet either of... cases, however, you travel with your vehicle (e.g. Some states and/or local governments may receive instructions to www.Ford.com for parts of the applicable warranty. Refer to provide no-cost, service-type improvements - Check with your dealer or call 1-800-521-4140...
Warranty Guide 3rd Printing
Page 29
If the parts on the following list contain they are covered by defect warranties: • Air Flow Sensor • • Air/Fuel Feedback Control • System and Sensors ... Source Operations Division P.O. If you have any questions regarding your warranty rights and responsibilities, or if you want to report what you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of this warranty you believe to Catalyst a defect that affects emissions...
If the parts on the following list contain they are covered by defect warranties: • Air Flow Sensor • • Air/Fuel Feedback Control • System and Sensors ... Source Operations Division P.O. If you have any questions regarding your warranty rights and responsibilities, or if you want to report what you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of this warranty you believe to Catalyst a defect that affects emissions...
Warranty Guide 3rd Printing
Page 33
... this booklet, and Better Business Bureau (BBB) AUTO LINE Program (page 30). 28 CUSTOMER ASSSITANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on Ford's recommended time allowance for the cost of repairing any automotive repair establishment...Guide. Ford Motor Company recommends that are not equivalent to a Ford Motor Company dealer. If you use genuine Ford replacement parts. WHAT REPLACEMENT PARTS SHOULD I USE? The maintenance, replacement, or repair of emissions control devices or systems can be sure they are replaced ...
... this booklet, and Better Business Bureau (BBB) AUTO LINE Program (page 30). 28 CUSTOMER ASSSITANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on Ford's recommended time allowance for the cost of repairing any automotive repair establishment...Guide. Ford Motor Company recommends that are not equivalent to a Ford Motor Company dealer. If you use genuine Ford replacement parts. WHAT REPLACEMENT PARTS SHOULD I USE? The maintenance, replacement, or repair of emissions control devices or systems can be sure they are replaced ...
Warranty Guide 3rd Printing
Page 35
..., Virginia 22203-1833 BBB AUTO LINE applications can present your claim with proof of the BBB will review the claim for settlement of two parts - You will be mailed that you can also be asked for your name and address, general information about your new vehicle, information about...the information provided below, please call or write to accept the BBB AUTO LINE decision, Ford must abide by calling the Ford Motor Company Customer Relationship Center at any steps you file your case in the BBB AUTO LINE program. An arbitration hearing will be eligible to resolve them. ...
..., Virginia 22203-1833 BBB AUTO LINE applications can present your claim with proof of the BBB will review the claim for settlement of two parts - You will be mailed that you can also be asked for your name and address, general information about your new vehicle, information about...the information provided below, please call or write to accept the BBB AUTO LINE decision, Ford must abide by calling the Ford Motor Company Customer Relationship Center at any steps you file your case in the BBB AUTO LINE program. An arbitration hearing will be eligible to resolve them. ...
Owner Guide 1st Printing
Page 3
Table of Contents Customer Assistance Reporting safety defects (U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without incurring obligation. Copyright © 2010 Ford Motor Company 3 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) Ford may change...
Table of Contents Customer Assistance Reporting safety defects (U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without incurring obligation. Copyright © 2010 Ford Motor Company 3 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) Ford may change...
Owner Guide 1st Printing
Page 355
...or other parts that , depending on the warranty repair needed, you are available online at www.genuineservice.com. • U.S. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Customer Assistance GETTING THE SERVICES YOU NEED Warranty repairs to another authorized dealer. dealer locator by an authorized Ford, Lincoln, or ..., City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories 355 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus)
...or other parts that , depending on the warranty repair needed, you are available online at www.genuineservice.com. • U.S. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Customer Assistance GETTING THE SERVICES YOU NEED Warranty repairs to another authorized dealer. dealer locator by an authorized Ford, Lincoln, or ..., City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories 355 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus)
Owner Guide 1st Printing
Page 358
... time without notice and without obligation. 358 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) The arbitrator will need to explore options for eligibility under the Program Summary Guidelines. A Customer Claim Form will be completed, signed and ...returned to your case in the arbitration process. ONLY) Your satisfaction is eligible, you may participate in an informal setting before an impartial person. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of two parts...
... time without notice and without obligation. 358 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) The arbitrator will need to explore options for eligibility under the Program Summary Guidelines. A Customer Claim Form will be completed, signed and ...returned to your case in the arbitration process. ONLY) Your satisfaction is eligible, you may participate in an informal setting before an impartial person. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of two parts...
Owner Guide 1st Printing
Page 363
...the vehicle. • Immediately remove items such as they can scratch the chrome surface. 363 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) Apply the product as antennas, before entering a... damage any exterior accessories, such as you would a wax to clean bumpers and other chrome parts; Use Motorcraft Bug and Tar Remover (ZC-42) which is available from your authorized...wipe off as soon as Motorcraft Detail Wash (ZC-3-A). • Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from your authorized dealer. Cleaning WASHING THE EXTERIOR Wash ...
...the vehicle. • Immediately remove items such as they can scratch the chrome surface. 363 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) Apply the product as antennas, before entering a... damage any exterior accessories, such as you would a wax to clean bumpers and other chrome parts; Use Motorcraft Bug and Tar Remover (ZC-42) which is available from your authorized...wipe off as soon as Motorcraft Detail Wash (ZC-3-A). • Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from your authorized dealer. Cleaning WASHING THE EXTERIOR Wash ...
Owner Guide 1st Printing
Page 413
Maintenance and Specifications MOTORCRAFT PART NUMBERS Component Engine air filter element Battery Oil filter Spark Plugs 1 3.7L V6 Engine FA-1884 BXT-65-750 FL-500-S SP-4111 3.5L V6 ... as Motorcraft or equivalent replacement parts. Replace the spark plugs with ones that meet Ford material and design specifications for changing the spark plugs. Refer to the engine if such spark plugs are not used. 413 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) The customer warranty may be void for any damage...
Maintenance and Specifications MOTORCRAFT PART NUMBERS Component Engine air filter element Battery Oil filter Spark Plugs 1 3.7L V6 Engine FA-1884 BXT-65-750 FL-500-S SP-4111 3.5L V6 ... as Motorcraft or equivalent replacement parts. Replace the spark plugs with ones that meet Ford material and design specifications for changing the spark plugs. Refer to the engine if such spark plugs are not used. 413 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) The customer warranty may be void for any damage...
Owner Guide 1st Printing
Page 424
... an affordable no interest, no-fee payment opportunity. 424 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) Avoid the ...your selling Ford, Lincoln, or Mercury dealership today so they can easily exceed the price of parts and labor -... It covers regular checkups, routine inspections, preventive care and replacement of items that require periodic attention for normal "wear": • Wiper blades • Brake pads and linings • Spark plugs (except • Shock absorbers California) • Clutch disc • Belts and hoses Contact your vehicle! can customize...
... an affordable no interest, no-fee payment opportunity. 424 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus) Avoid the ...your selling Ford, Lincoln, or Mercury dealership today so they can easily exceed the price of parts and labor -... It covers regular checkups, routine inspections, preventive care and replacement of items that require periodic attention for normal "wear": • Wiper blades • Brake pads and linings • Spark plugs (except • Shock absorbers California) • Clutch disc • Belts and hoses Contact your vehicle! can customize...
Owner Guide 1st Printing
Page 449
...'s literature ...361 Utilizing the Mediation/Arbitration Program ...359 D Daytime running lamps (see Speed control) ...120 Customer Assistance ...323 Ford Extended Service Plan ...423, 426 Getting assistance outside the U.S. booster seats ...236 Cleaning ...your vehicle engine compartment ...364 instrument panel ...367 interior ...368 plastic parts ...366 washing ...363 waxing ...364 wheels ...364 wiper blades ...366 Climate control (see Air conditioning or ... DVD (if equipped) ...50 DVD system ...67 449 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus)
...'s literature ...361 Utilizing the Mediation/Arbitration Program ...359 D Daytime running lamps (see Speed control) ...120 Customer Assistance ...323 Ford Extended Service Plan ...423, 426 Getting assistance outside the U.S. booster seats ...236 Cleaning ...your vehicle engine compartment ...364 instrument panel ...367 interior ...368 plastic parts ...366 washing ...363 waxing ...364 wheels ...364 wiper blades ...366 Climate control (see Air conditioning or ... DVD (if equipped) ...50 DVD system ...67 449 2011 MKT (mkt) Owners Guide, 1st Printing USA (fus)