Question posted by pbennett7 on June 10th, 2013
Iphone 4
I was just giving an Iphone and when i went to have turn on, they said that the person who had it before owe $600.00 dollars on it and they can not doing anything with it. i have be with you all for 10 years and this first time i have to leave you because i think you are doing me wrong. i want to know why i can use this phone. i have nothing to do with this. I hope you can help me.
Current Answers
Answer #1: Posted by customerfirst on June 11th, 2013 8:06 AM
customerfirst
Member since:
May 3rd, 2011 Points: 32,610
Member since:
May 3rd, 2011 Points: 32,610
I do apologize but when a balance is still due on any account it won't release the phone. This is absolutely no reflection on you or your time with nTelos. The policy was made so that a customer cannot benefit from not paying their bill. My name is Judy and I am customer service representative with Ntelos. I would like the opportunity to assist you with your Ntelos account. Please send an email to [email protected] with your account information and I would be happy to assist you.
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