The Buyer Has Contacted Me To Say His Item Has Not Arrived Yet. What Should I Do

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Answer #1: Posted by pellkiness on August 30th, 2010 6:09 AM

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pellkiness

Member since:
June 22nd, 2010

Points: 2,988,850

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Do you have a tracking number? You can check that. Did the buyer purchase insurance? How long has it been since the item was shipped? What is your policy about undelivered merchandise? Need more info before I could give a definitive answer.

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Feedback extortion policy
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Improve performance by solving problems
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Selling practices policy
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