Question posted by jhwaters on February 23rd, 2012
Complaint-zune Has Charged My Account Without Authorisation !!
Dear Sir/ Madam Please contact me urgently on 01482 669009 I have tried to find a contact route but you are apparently non contactable . Your company has charged me for a service that I have not approved. My Barclaycard has been charged twice for £8.99 in January and February( total £18.98) , as a result of my 9 year old son accepting a 2 week trial of Zune and not realising he had to cancel. I believe you have used subterfuge with a 9 year old child and want to discuss your approach of selling Zune on X Box. 1. Please re-imburse my Barclaycard for the amounts above. 2. Please contact me on 01482 669009 to discuss . Childs gamer tag EvAn8tor x Regards John Waters
Current Answers
Answer #1: Posted by Odin on March 3rd, 2012 8:28 AM
Odin
Member since:
April 10th, 2010 Points: 41,236,630
Member since:
April 10th, 2010 Points: 41,236,630
You may reach Zune in the U.S. at 877-438-9863, or write parent company Microsoft at 1 Microsoft Way, Redmond, WA 98052, USA. You can also write the California Attorney General at POB 944255, Sacramento, CA 94244, USA.
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