My Yahoo Messenger Folder Disappeared On Its Own

My Yahoo Messenger folder disappeared on its own and now I cannot access my conversation history. I downloaded the latest Yahoo Messenger and cannot access the history from there either. When I try to log in it tells me to disable cookies which I did and I still can't access my history. Please help.

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Answer #1: Posted by Odin on April 18th, 2015 1:51 PM

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Odin

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Sorry for your problems. I hope one of the following will solve:

1. It's possible you're the victim of a computer infection. If you use Windows, you may want to execute the free Microsoft Safety Scanner, which promises to find and even remove such infections.

2. You've cleared your cookies, but I suggest you (a) clear both cache and cookies. How you do that depends on your browser. In Firefox, use its toolbar to go to Tools|Options|Privacy, and then click "clear your recent history." See your own browser's help section if you don't know how. Then (b) restart your computer.

3. It may be necessary to update your browser; links for updating various browsers may be found on this Facebook page (even though it's not a Facebook issue): http://www.facebook.com/help.php?page=742

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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