Can Not Remember Security Question For Old Email Account

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Answer #1: Posted by massists on June 18th, 2013 2:53 AM

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massists

Member since:
November 26th, 2011

Points: 129,220

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f you have not used this account for a long time it may have been deactivated due to inactivity. Yahoo Mail accounts are deactivated and removed after six months of not being used, plus an additional two months for each year you held the account. It is impossible to retrieve lost information from a deactivated account.

Please read this Yahoo Help article, "Why was my account deactivated?" for more information.

http://help.yahoo.com/kb/index?page=cont…

If you believe your account has not been deactivated you can visit the following page to have a reset password link sent to your alternative email or mobile phone number:

https://edit.yahoo.com/forgotroot/

If this still doesn't help you can try contacting Yahoo. Select Yahoo Account as the product, Suspicious Activity as the category and Received Security Warning Prompt as the sub-category then scroll down and click the envelope icon that says Email Support Agent under it:

http://io.help.yahoo.com/contact/index?l…

Please understand that Yahoo does not have access to your passwords or security answers and can not tell you what they are.

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