Question posted by garance on April 28th, 2013

Unable To Access Flickr Acct Any Longer

i can not access my flickr acct any longer. I have last accessed it in Jan2013 without problem. This month i have tried to access it, but i keep hitting an error message at login. First, when trying to log in with my email address i get an error message saying:" We're sorry, but there's a problem.Here's what going on:The email address is associated with the existing Flickr account: garance_gee.Here's what to do:1. If you are trying to access your garance_gee Flickr account, please sign in to Flickr again with your garance_gee Yahoo! ID.2. If you are trying to create a new Flickr account for , you need to first remove the email address from your garance_gee Flickr account. (You'll need to sign in to Flickr with your garance_gee to do this.)"The 2 option does not apply to me. The first option is what im trying to do... However, when i try to log in using my garance_gee identifier, i get an other error message saying:"You are logging in from a device we don't recognize. For your account safety, please choose either a listed phone number (carrier charges may apply) or email address below to receive a verification code. By email< />The problem is that i no longer use this email address, and have no access to it. This is a catch 22, i dont see how to access my flickr account any longer.In order to change the email address linked to my flick account to one that i actually use, i have reset my yahoo account's password, alternate email addresses and phone numbers... but Flickr still seems to be linked to this old email address that i no longer have access to. I can not unblock it either by answering the security questions, because i dont remember the answers to the security questions i gave 7 years ago when i created the flickr account (postal code).I have had this flickr account for 7 years, and made good use of it in that time up to jan2013. i have tones of pictures on flickr, and paid for premium account in all these years. Im really disapointed that now i can not access my flickr account any longer. Please advise how to unblock the situation.thank you

Current Answers

Answer #1: Posted by OldOwl on April 28th, 2013 11:20 AM
This answer was accepted by the poster of the original question.
OldOwl

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Hi there, and welcome to Helpowl, I look forward to assisting you today with your question and providing the best answer possible.

Go to http://www.flickr.com/help/with/login/

You don't need to be logged in for this.

Go towards the bottom of the page and select "Help by email"

Give staff as much detail as you can such as names, URLs, dates, payment methods etc. Also include a valid email for staff to reply to you. Replies normally take 3-5 working days (not including weekends). Do not keep sending new mails as this merely opens a new Help case and you end up at the back of the queue. 

Don't worry, staff are used to this problem and should have you sorted fairly quickly.


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  • How do I update my Secret Question? | Yahoo! Mail Classic Help
    ... problem, including steps to be asked your Secret Question when you no longer have access to the alternate email address or mobile phone associated with . Yahoo! will send correspondence to the alternate email address if you lose access to be signed in Yahoo!. Why is not the same as a Security Key Question in to the account to replicate the error and any error messages...
  • When am I required to verify my Security Question? | Yahoo! Account Help
    ... alternate email address or mobile phone associated with you should you no longer have on file. Last Updated: December 01, 2009 Your Security Question is an email address we may use to communicate with your account If you would like to update your Security Question and Answer, you will be required to verify the existing combination we have access...
  • What if I can't verify the Answer to my Secret Question? | Account Information Help
    ... help logging in but have provided an alternate email address or phone number, you won't need technical support, or have access to that you are who you say you are. Go to the Sign-in Problems page for your account. This is not the same as a Security Question) Provide a valid alternate email address or mobile phone associated with you if you no longer...

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