I Was Told To Log In And Go To The Help Page, But My Problem Is I Can't Log In.

Jan 31 I filled in the form saying I used my account every day. Feb 1, my account was frozen, and has been since then. The message I got was for security reasons, I should try again in 24 hrs. After getting that message 3 times, I tried to set up a new account, that will not log in either. As I looked through the other questions, I see the majority are the same problem. Are you locking out old customers to make room for new ones?

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Answer #1: Posted by tintinb on February 7th, 2013 10:22 PM

This answer was accepted by the poster of the original question.

tintinb

Member since:
October 26th, 2012

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Based on my research, your account has been locked because of one of the following reasons.

Three or more failed sign in attempts
They're automatic security measures
Someone with a similar Yahoo! ID accidentally typed your ID on log in

How our account lock works:

It lasts 24 hours, starting on the third unsuccessful log in attempt.
It doesn't reset. Attempting to login again within the 24 period will not help.
Try again after 24 hours. Once the lockout time has expired, your password should work as usual.
We can't provide the lock time information to you. We can't give you the exact time that your account was locked or when it will be unlocked.

Source:

http://help.yahoo.com/kb/index?locale=en_PH&page=content&y=PROD_ACCT&id=SLN2069&pir=YeZbKipibUmBVNBYfn2G416cd3UpmUEGU2bMbPnyPA--

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

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