Having Problem Signing In To Account

tried signing in to my yahoo mail account (matrushka23) and said i was using unknown device. prompted me to change my password. changed my password and said was incorrect and gave me verification number. entered number and now I am locked out of my account. keeps sending me verification number to yahoo account that I cannont access.

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Answer #1: Posted by tintinb on February 7th, 2013 10:20 PM

This answer was accepted by the poster of the original question.

tintinb

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According to the help page of Yahoo, your account has been locked because of the following reasons.

Three or more failed sign in attempts: This triggers our security system to temporarily lock the account for 24 hours.
They're automatic security measures: In case an unauthorized person tried to access the account, we lock it for your protection.
Someone with a similar Yahoo! ID accidentally typed your ID on log in: If you haven't recently tried to sign in to your account, then it could be someone else's harmless mistake. Their Yahoo! ID may be similar to yours and they may have mistakenly typed in your Yahoo! ID instead of their own.

How our account lock works:

It lasts 24 hours, starting on the third unsuccessful log in attempt.
It doesn't reset. Attempting to login again within the 24 period will not help.
Try again after 24 hours. Once the lockout time has expired, your password should work as usual.
We can't provide the lock time information to you. We can't give you the exact time that your account was locked or when it will be unlocked.

Source:

http://help.yahoo.com/kb/index?locale=en_PH&page=content&y=PROD_ACCT&id=SLN2069&pir=YeZbKipibUmBVNBYfn2G416cd3UpmUEGU2bMbPnyPA--

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

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