Question posted by jimeliz01 on June 24th, 2015
My E-mail Account Does Not Work.
All of my contacts are gone and it doesn't have a space to add contacts. Also, there once was a check box beside my spam and normal e-mails to allow for them to be deleted.
Current Answers
Answer #1: Posted by Odin on June 24th, 2015 11:35 AM
It seems that you're a victim of a computer attack. Sorry. A good scan is available free at https://www.malwarebytes.org/. Or if you use Windows, Microsoft's free Safety Scanner promises not only to detect but also cure infections.
Regarding the previous answer:
I'm sorry but it's impossible these days to reach a live representative by phoning Yahoo, and even trying can be inordinately time-consuming. If you feel you need to turn to Yahoo for one-on-one support, I suggest that instead you submit this form; if necessary, Yahoo promises to phone you. Another option is to turn to Yahoo's community.
Regarding the previous answer:
I'm sorry but it's impossible these days to reach a live representative by phoning Yahoo, and even trying can be inordinately time-consuming. If you feel you need to turn to Yahoo for one-on-one support, I suggest that instead you submit this form; if necessary, Yahoo promises to phone you. Another option is to turn to Yahoo's community.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by freginold on June 24th, 2015 11:33 AM
That sounds like an issue you would need to contact Yahoo! tech support about. Unfortunately HelpOwl is a completely separate site and does not have any access to your account. You can get help from Yahoo! here:
https://help.yahoo.com/kb/restore-email-contacts-m...
If you would prefer to contact them by phone, you can do so at 800-730-2669, according to GetHuman.com.
https://help.yahoo.com/kb/restore-email-contacts-m...
If you would prefer to contact them by phone, you can do so at 800-730-2669, according to GetHuman.com.
Yahoo Knowledge Base Results
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How can I stay in my Yahoo! Mail account and send email from another email address? | Yahoo! Mail Classic Help
... that 's done, you 've entered the correct email address. Mail needs it to make any changes, click Edit Address . check mail in the upper-left corner of the page and select More Options Under "Management", click Mail Addresses Add In the box, enter an account name for your password. On the page that confirmation code in the... -
I'm having trouble with my account. What are your top troubleshooting recommendations? | Yahoo! Mail Help
... disabling your PC's Start button. work with my account. Settings Control Panel Double-click Click the "Advanced" check box. Relaunch Internet Explorer. If so, an add-on to the internet via a ...Contact Us" tab on My Computer". Mail Classic 2. Enable JavaScript JavaScript is the cause. Make sure that 's essential to see if they are causing the issue, please contact... -
Why am I receiving an error when I send mail from Outlook, Thunderbird, Mac Mail, etc.? | Account Information Help
In Yahoo! Mail, click Accounts and then Add or edit an account Add In the box, enter an account name for example, Work, School, The One Where My Name Is Lenny, etc. - In the first one, put the Name you 're done. Here's the easiest way to complete your own reference (for your setup and start sending mail from - See...
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