My Account Shoshee3 Seems To Be Hacked

dear yahoo my account shoshee3 has been hacked and its not been retrieved even after making complain after 24 hours , what can i do ,

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Answer #1: Posted by mslana214 on March 30th, 2012 7:02 AM

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mslana214

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To retrieve a compromised Yahoo Mail account, do the following:

1. On the Yahoo Mail login page, click “I can’t access my account” just below the password field. Yahoo will take you to a page with four options

2. Choose “My account may have been compromised” radio button. Click next.

3. Enter your Yahoo ID as requested, and the CAPTCHA. Click next.

4. Yahoo will take you to the Security Question page. A security question will appear. Below the question is the date when that question was made. The real security questions are made upon creation of the Yahoo account. Just click on “This is not my question” below the field.

5. Yahoo will then ask you your real security question added on the date your account was created. Answer the question correctly.

6. Another security question will be asked. Answer it correctly (because upon creation of your Yahoo account, you will be asked to create and answer two security questions).

7. If answered correctly, you will be directed to a page asking for your new password. Repeat the new password for confirmation.

Or, send a mail describing your problem to [email protected]. If this doesn't help, call Yahoo: 1-408-349-1572, explain to a customer service person what happened. They will ask you to do certain things and then they compare your original info with the changed info.

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