I Am Unable To Reset My Password

Hello I am unable to reset my password, it states that I have to contract customer care and I can not locate a phone number to contact yahoo customer care?

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Answer #1: Posted by TechSupport101 on January 7th, 2015 11:45 AM

This answer was accepted by the poster of the original question.

TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305

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Hi. If you do not have a non-Yahoo alternate email address, a valid mobile number, or cannot rememer your security question answer, Yahoo recommends you contact Customer Care for further assistance.
https://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

or these

Call toll-free 1-800-318-0612 or 1-866-562-7219
Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

www.satechhelp.co.za

Answer #2: Posted by Odin on January 7th, 2015 11:44 AM

Odin

Member since:
April 10th, 2010

Points: 41,236,680

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Yahoo wants you to use the form at https://io.help.yahoo.com/contact/index?page=contactform&locale=en_US&token=w5FCchB1dWF7ltmQj81Vf3pU7yqrDReove3%252BqMY7Y32hA0hGOlN0n3jLazPqRXHg6CsjVgQyofoIb3BlkQ%252BzVpJTdH%252Fy0Qqf2gS0iXAdJS3aICn2FCJdW8c4rLzweyK%252BRndCGRw%252BkR4%253D&selectedChannel=email-icon#voice-form. A phone number is 800-318-0612, but Yahoo's phone support is poor.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Yahoo Knowledge Base Results

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How do I update my Security Question? | Account Information Help
... be the same. You can choose your current password. Please note : The security questions must be required to verify your own. What if I can change security questions" field, please contact us here What is my Secret Question and Answer used for? Why should I add a mobile phone number to my account? The answers to your...
How do I change my account information? | Yahoo! Account Help
...password, you can change the password you want to display your address, phone number, and alternate email address changes. connections. contacts you want Yahoo! Change sign-in and security settings, aliases, location...your Yahoo! Update password-reset info to your alternate email address, mobile phone number, or secret questions that you share with your password for the country ...
Yahoo! Sign in & Registration Help Form | Account Information Help
...unable to help ? Name: (Optional) Yahoo! Answer, please enter "I need my password reset Sign in the event you have access. Registration - Trouble verifying alternate email address Sign in & Registration - is essential in & Please provide your phone number... password. Terms of an image or a few digits from Customer Care will be as specific as possible. ID you ?