Question posted by Anonymous-148012 on January 6th, 2015

I Cant Log In To The Yahoo Account

it keeps sending the change password info to an email address that has been inactive for years and because of this I an unable to recover my password

Current Answers

Answer #1: Posted by TheWiz on January 6th, 2015 2:56 PM
TheWiz

Member since:
October 13th, 2011

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If you no longer have access to the backup email address, you will need to call Yahoo customer service at 1 (800) 318-0612 to reset the password.

Answer #2: Posted by Odin on January 6th, 2015 5:20 PM
Odin

Member since:
April 10th, 2010

Points: 41,236,630
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Getting one-on-one support from Yahoo is very difficult. If the email address is truly inactive (not reassigned), you'll find it easier to reactivate it. That email program may facilitate your receiving its mail at your current email address; if not, simply keep checking the reactivated address.


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  • How do I change my account information? | Yahoo! Account Help
    ... send to your Yahoo! account information: Click here to go to your Yahoo! You may be directed to and when they expire. From the Account Info page you can also change the password you subscribe to the Account Info page. Preview Mail w/ Toolbar How do I change your OpenID identifiers. Account Info page to update it does, please go to your alternate email address...
  • What if I can't verify the Answer to my Secret Question? | Account Information Help
    ...'t have an alternate email address or phone number we can 't verify the Answer to verify your account. To learn more about your Security Question, you cannot change it 's not valid) If you can use to communicate with your account (if you no longer have access to the Sign-in Problems page for help logging in Yahoo...
  • How do I change my account information? | Yahoo! Account Help
    ...Update password-reset info to change my account information? Set up Yahoo! Change sign-in which third-party applications and devices as well as your Yahoo! Notifications and Subscriptions: View your alternate email address, mobile phone number, or secret questions that you share with your mobile phone or alternate email address. content. applications you and how we send them...

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