I Forgot My Security Answer

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Answer #1: Posted by Odin on May 11th, 2013 10:31 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,680

1,110
points

You don't need to turn to chat or depend on other customer service to recover your account. You can recover your Yahoo account without the answer to your security question, as explained at: http://help.yahoo.com/kb/index?locale=en_US&page=content&y=PROD_ACCT&id=SLN2081&impressions=true. An additional possibility is laid out at: http://help.yahoo.com/kb/index?page=content&y=PROD_ACCT&locale=en_US&id=SLN2768&impressions=true.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TommyKervz on May 11th, 2013 10:19 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

90
points

Greetings - If you have both forgotten your security Question's Answer and you "never had an alternative email address attached" your other avalaible options are outlined below.

You can discuss the issue with a Yahoo rep via a live chat.

1) Visit

http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

2) Select, "Yahoo! Account "on the first box.

3) Select, "Password and Sign in"on the second box

4) Select "forgot secret questions & answers" on the third one box.

Click Next
Click, "Chat With a Support Agent online" and be patient while the live chat loads. And then tell them your problem and you will hopefully be assisted.

Note :This live chat only works on a computer and not a mobile device.

OR,
You can go to the following link and complete and submit a form regarding your issue to Yahoo's help team.
http://help.yahoo.com/l/us/yahoo/privacy/general.html

OR

For further quries you can contact Yahoo's help team using one of the contact details provided below:

Yahoo! Customer Service 701 First Avenue Sunnyvale, California 94089
Phone (408) 349-1572
Fax (408) 349-3301
Toll Free USA: 1-866-562-7219
or 1-800-318-0631
How to reach a live person:
Press 2 when recording asks for
your selection
Hours of Operation:
Mon-Fri: 6am - 6pm PT

Email Yahoo at those addresses:
[Y Customer Support]
[email protected]

[Email Support]
[email protected]

Hope that is helpful.
Kervz at www.satechhelp.co.za

Yahoo Knowledge Base Results

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How do I update my Secret Question? | Yahoo! Mail Classic Help
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