I Forgot My Password And My Alternate Email Is No Longer In Use.

I forgot my password, my phone was stolen and my alternate email is no longer in use. I need to reset my password.

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Answer #1: Posted by Odin on December 22nd, 2014 12:34 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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Trying to get one-on-one help from Yahoo can be tedious and unrewarding.

If as you say your alternate email address is "no longer in use," the best course may be to reactivate it. You can check that account daily, or it may even allow you to receive mail at your other account.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TechSupport101 on December 22nd, 2014 12:17 PM

TechSupport101

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May 24th, 2013

Points: 12,171,305

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Hi. If you do not have a non-Yahoo alternate email address, a valid mobile number, or cannot rememer your security question answer, Yahoo recommends you contact Customer Care for further assistance. Simply go here
https://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

or use these

Call toll-free 1-800-318-0612 or 1-866-562-7219
Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

www.satechhelp.co.za

Yahoo Knowledge Base Results

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What is an alternate email address? | Yahoo! Account Help
... your password or update your alternate email address. to send a new password to your account, you forgot the answers to your secret questions and didn't put an alternate email address or mobile phone number on your Yahoo! If you only have two options: 1) Ask Yahoo! Upgrade to Safer IE8 What is any other than your Yahoo! uses the alternate email address...
When am I required to verify my Security Question? | Yahoo! Account Help
... verify an active alternate email address or mobile phone for their account. This is used as a vital piece of Birth, Zip Code, Alternate Email Address. You will be required to verify your Security Question if you need a password and: Have not provided an alternate email address or mobile phone associated with your account No longer have access to the alternate email address or mobile...
Why is registration information important? | Account Information Help
... you forgot your Yahoo! ID or password. In these fields and choose two new Secret Questions and Answers instead. If you don't provide an alternate email address or mobile phone number,...password, you created your Yahoo! strongly recommends that we can confirm your identity: Your birthday Your ZIP or postal code (at the time you can create a new one alternate email address to use...