I Forget My Security Answer

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Answer #1: Posted by Odin on May 11th, 2013 10:25 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,680

1,100
points

You don't need to turn to chat or other customer service to recover your account. You can recover your Yahoo account using other information, as explained at: http://help.yahoo.com/kb/index?locale=en_US&page=content&y=PROD_ACCT&id=SLN2081&impressions=true. An additional possibility is laid out at: http://help.yahoo.com/kb/index?page=content&y=PROD_ACCT&locale=en_US&id=SLN2768&impressions=true.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TommyKervz on May 11th, 2013 10:20 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

90
points

Greetings - If you have both forgotten your security Question's Answer and you "never had an alternative email address attached" your other avalaible options are outlined below.

You can discuss the issue with a Yahoo rep via a live chat.

1) Visit

http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

2) Select, "Yahoo! Account "on the first box.

3) Select, "Password and Sign in"on the second box

4) Select "forgot secret questions & answers" on the third one box.

Click Next
Click, "Chat With a Support Agent online" and be patient while the live chat loads. And then tell them your problem and you will hopefully be assisted.

Note :This live chat only works on a computer and not a mobile device.

OR,
You can go to the following link and complete and submit a form regarding your issue to Yahoo's help team.
http://help.yahoo.com/l/us/yahoo/privacy/general.html

OR

For further quries you can contact Yahoo's help team using one of the contact details provided below:

Yahoo! Customer Service 701 First Avenue Sunnyvale, California 94089
Phone (408) 349-1572
Fax (408) 349-3301
Toll Free USA: 1-866-562-7219
or 1-800-318-0631
How to reach a live person:
Press 2 when recording asks for
your selection
Hours of Operation:
Mon-Fri: 6am - 6pm PT

Email Yahoo at those addresses:
[Y Customer Support]
[email protected]

[Email Support]
[email protected]

Hope that is helpful.
Kervz at www.satechhelp.co.za

Yahoo Knowledge Base Results

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How do I update my Secret Question? | Yahoo! Mail Classic Help
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Yahoo! Sign in & Registration Help Form | Account Information Help
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