Sign In Problems Computer Was Hacked

not able to sign into my msn e-mail account. computer was hacked and have problems since then. get message that the password is not right tried to change password and did not work

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Answer #1: Posted by sheana1 on October 18th, 2011 6:24 PM

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sheana1

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If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:

Your e-mail (the "Windows Live ID").
Your first name and full name.
Your date of birth (month / day / year).
Your country.
The state, province or department in which you reside.
Your zip code.
The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
The answer to your secret question (if you don't remember it, notify it).
Emergency address email registered for this account (if no emergency address, notify it).
Your Internet service provider (at work or at home).
The date and approximate time of your last login.
The information below:
- For Windows Live Hotmail user :
  - Examples of files names which you created in addition to those existing by defect
  - Examples of contacts contained in your address book.
  - Examples of old email titles contained in your inbox folders or messages.
- For Windows Live Messenger user :
  - Examples of contacts contained in your contact list.
  - The nickname under which you appear on Windows Live Messenger.