Question posted by Anonymous-20437 on December 12th, 2010
I Forgot My Password, Set New Account, Unable To Sign In, Unable Check Email
I forgot my password so, set a new email address and password, was unable to sign into my new email / unable to verify my new email. keep getting message to verify it. So can't use old or new email. This is CRAZY!
Current Answers
Answer #1: Posted by DreadPirateRoberts on March 7th, 2011 6:30 AM
DreadPirateRoberts
Member since:
November 19th, 2010 Points: 8,633,403
Member since:
November 19th, 2010 Points: 8,633,403
There are two ways to reset the Hotmail password. The first involves proving your identity by providing the location information and answering the security question you set at the time of creating the Hotmail account. The second way is to have the password reset instructions sent to your alternate email; however, this works only when this information was supplied at the time of making the Hotmail account.
Additionally, If you cannot change password via conventional methods (ie - through security answer or alternate email address), it first needs to be verified. You can initiate the process of recovering your hotmail account here:
https://windowslivehelp.com/PasswordReset.aspx
When you get your account verified and change the password, it should be changed to at least 7 characters, contain upper and lower case letters, numbers, and a special character.
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