Get support for Whirlpool WTW7800XW

Whirlpool WTW7800XW Support Question

Whirlpool WTW7800XW Support Question

Find answers below for this question about Whirlpool WTW7800XW.
Need a Whirlpool WTW7800XW manual? We have 5 online manuals for this item!
Question posted by susanpz58 on November 12th, 2020

Why Won't My Machine Drain?

My machine does not drain. When I run a test, it gets stuck in C8. Is it worth having it fixed if it is 9 years old?

Current Answers

Answer #1: Posted by Odin on November 12th, 2020 2:42 PM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,680
1,100
points
See https://ishort.ink/EkrJ. (You'll have to make your own assessment regarding the choice to repair. A new drain pump costs $121 at this site.)


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by vhong232 on November 12th, 2020 6:51 PM
vhong232

Member since:
November 12th, 2020

Points: 100
100
points
Otherwise:

1 Be sure the machine is plugged in and turned on. If necessary, check the receptacle it's plugged into for power, using a working lamp, appliance, or voltage tester. Be sure the washer lid is closed completely.

2 If the receptacle seems dead, check the circuit breaker or the fuse that serves it.

3 Check the power cord. Unplug the washer and check its cord for a break or frayed area. If necessary, replace the cord.

4 Open the lid and check the lid switch and the tab on the lid that it pushes against. Press and release the switch. If it doesn't click when you do this, it's probably broken. Unlplug the washer, remove the switch, test it, and replace it if needed.

Here is an excellent video on how to replace a lid switch on a top-loading washing machine:

5 If the washer still doesn't work, the controls may be faulty. Call an appliance repair person.

HomeTips Pro Tip: To prevent problems with your washing machine, follow good maintenance procedures. Use the right amount of detergent for your washer and your water hardness, make sure the machine is level, and don't overload it.

Washing Machine Does Not Rinse Correctly

If residue remains on your clothes or in the washing machine following a cycle, the problem may have any of several causes.

First, make sure you're using the machine properly. In other words, put the right amount of soap in the load, don't overload the machine, and so forth. Check your owner's manual for this information. Just an overly bulky load can cause improper rinsing.

If these types of issues are not causing the problem, the chances are good that the rinse water is not getting into the drum or is not draining out properly.

1 Check the supply valves. Make sure the water supply valves that serve the supply hoses are open all the way.

2 Make sure the supply hoses are not kinked.

3 Check the drain hose to make sure the machine is draining fully. A blockage can cause dirty rinse water to back up and remain in the drum. When you run a load, watch the machine to make sure it empties completely after each wash and rinse cycle.

4 Check to make sure the cold water supply hose isn't blocked. Turn off the valve to the hose, and then disconnect it from the machine. Put the end into a bucket and turn the faucet back on. It should deliver a strong flow. If it doesn't, the hose may be partially obstructed.

To determine if it is, disconnect the end from the valve, screw it onto a hose bibb outdoors, and try again. If the flow is still constricted, either clear or replace the hose.

5 If these measures don't work, call a washing machine repair person.

© Don Vandervort, HomeTips

A top-loading washing machine and its parts.

Washing Machine Leaks

Leaking water from a washing machine usually comes from hoses or connections. Be sure that water appearing to be a leak isn't drain water from a backed-up standpipe. To prevent potential flood damage, which can occur if washing machine supply hoses burst, be sure to install "no-burst" stainless-steel mesh hoses and lever-type shutoff valves, as shown here.

Mueller B&K

Lever-style washing machine shut-off valve

Lever shuts off the water supply with this type of washing machine valve.

With these, you can easily turn off the levers for both hot and cold water between wash days.

1 Check the fittings where the hoses connect to the faucets and to the back of the washing machine. Also look for worn or leaky hoses. Tighten couplings or hose clamps if needed, or replace the hoses altogether. Be sure to turn the water off before removing the hoses, and then drain them into a bucket after disconnecting them.

2 Determine whether the machine is over-sudsing, which can cause it to overflow. Reduce suds by pouring in 1/2 cup white vinegar in 1 quart water. Then switch to either less detergent or to a low-sudsing variety.

3 Check seals and bearings. The machine may have a faulty basket gasket or tub seal and bearing that must be replaced; in this case, call an appliance repair person.

©Don Vandervort, HomeTips

Plastic tray, available at home improvement centers, protects the floor if the washing machine has a small leak.

Washing Machine Has Fill Problems

If both hot and cold water seem to be entering the washer with good pressure, water may be draining out prematurely during the fill cycle through siphoning action. Be sure the drain hose's connection to the standpipe is at least 34 inches above the floor (otherwise, discuss the problem with a plumber). An air gap between the drain hose and standpipe that prevents backflow is also good to have.

Another reason for the washer not filling may be that the water-level switch, timer, or temperature selector is broken.

If your washer is overfilling, you may have a defective water-inlet valve or water-level switch.

A broken water-inlet valve will often cause water to leak into the clothes tub. A faulty water-level switch cannot detect the correct water level in the tub and signal the water to turn off, resulting in overflow.

These repairs are best handled by an appliance repair person.

Washing Machine Shakes or Vibrates

In most cases, a washing machine shakes or vibrates when it isn't sitting level on the floor or because it has an out-of-balance wash load. Here's how to get it to settle down!

First eliminate the possibility of that the washing machine is shaking because of an out-of-balance load. Adjust the load if it has scrunched up on one side of the tub. Then check the machine for solid, level support.

Also be sure the floor is solid. For the machine to work properly, the floor must be flat, level, and strong enough to support the heavy, water-filled washer without deflecting under the load.

1 Unplug the washer before doing any work on it.

2 Check the leveling feet. Look under the washer and make sure all feet are resting firmly on the floor. If one or both of the front feet are not tight against the floor, unscrew them (turn counterclockwise) until they're tight. Note: The front feet should be as short as possible-do not fully extend them. Place a level on top of the washing machine and adjust the front feet slightly if needed to level the washer.

DHester | MorgueFile

Place a level on the washing machine to make sure it's level from side to side and front to back.

3 Make sure the front legs have rubber caps and locking nuts to keep them tight. If they don't, buy these parts and install them. Note: You can buy anti-vibration pads to put under the feet-these help a lot (see below).

4 If necessary, tilt the washing machine forward. This will allow the back feet to self-adjust. Recheck for level, and adjust the front feet again. Plug in the machine and run it empty.

Run it through the spin cycle to see if it still vibrates. If it does, call an appliance repair person.

Related Whirlpool WTW7800XW Manual Pages

Dimension Guide - Page 1

.... Ref. Louvered doors with product. Floor drain system (view D) The floor drain system requires a siphon break that a separate circuit serving only this appliance be at least 39" (990 mm) above the floor and no less than 96" (2.4 m) from the bottom of the washer. Laundry tub drain system (view C) The laundry tub needs a minimum 20 gal. (76...
Installation Instructions - Page 2

... that open to 1 9/16" (39.5 mm) Flashlight (optional) 4" min (102 mm) Adjustable or open end wrench 9/16" (14 mm) Wood block Drain hose form Water inlet hoses (2) Flat inlet hose washers (4) Removable Tie Strap Tape measure or ruler Level 2 INSTALLATION REQUIREMENTS TOOLS AND PARTS Gather the required tools and parts before starting...
Installation Instructions - Page 3

...drain Siphon Break Kit, Part Number 285834 Drain Hose, Part Number 8318155 Connector Kit, Part Number 285835 Spacing for recessed area or closet installation All dimensions show recommended spacing allowed, with tested...Not supplied with maximum slope of 1" (25 mm) under entire washer. See your washer in a basement, laundry room, closet, or recessed area. Louvered doors with a door,...
Installation Instructions - Page 4

... 39" (990 mm) above the floor and no higher than 96" (2.4 m) from the bottom of the washer. 39" (990 mm) 28" (710 mm) Laundry Tub Floor The laundry tub drain system needs a minimum 20 gal. (76 L) capacity laundry tub. Additional hoses might be no higher than 17 gal. (64 L) per minute. or 20-amp, fused...
Installation Instructions - Page 5

... shipping base is secured with tape. It is stored inside the washer cabinet. 1. Place cardboard supports from top until end emerges. CONNECT DRAIN HOSE IMPORTANT: Proper connection of washer cabinet from shipping carton on floor behind washer for proper operation and to your washer and is necessary to remove all shipping materials for support. IMPORTANT...
Installation Instructions - Page 6

Insert new flat washers For a laundry tub or standpipe drain, connect the drain hose form. Washer Insert new flat washers into standpipe. Firmly seat the washers in standpipe A B A. Hose should run until it is empty. Damage can result. Check the temperature of the laundry tub. Coupling B. IMPORTANT: Do not overtighten or use tape or sealants on the bottom...
Installation Instructions - Page 7

... floor. Move the washer to tighten couplings an additional two-thirds turn. Rock the washer back and forth to level the washer on the floor. Secure drain hose Laundry Tub Standpipe Wall Attach...will drain this in firm contact with 3 feet preset at washer connection. Move washer to washer 6. You will help reduce the chance of hose failure, replace the hoses every 5 years. ...
Owners Manual - Page 3

...washer, this washer delivers the detergent directly to thoroughly wet the load. Choosing the Right Detergent Use only High Efficiency detergents. Use only High Efficiency (HE) detergent. Rather than diluting detergent as the lid lock goes through a self-test... with Less Water Washplate Traditional agitator-style washer Washer with dirty laundry, fill it evenly around the basket wall...
Owners Manual - Page 4

... speed based on will cancel the current cycle, pressing twice will leave your laundry load. A louder signal is helpful in your previous washer provided. • Even for your fabric. • Warm and hot... water. Select a wash temperature based on all models. 1 POWER BUTTON Press to turn the washer OFF. 2 WASH CYCLE KNOB Turn the Wash Cycle knob to complete. For best results and ...
Owners Manual - Page 5

... to increase your energy savings on a dry load only and must be selected before the washer has started on your main wash cycle. If the lid is closed. Use only High... should be used to automatically add a second rinse to 3/4 cup (180 mL) Oxi booster or other laundry booster, such as powdered or liquid color-safe bleach. DEEP CLEAN This option provides enhanced cleaning action for your...
Owners Manual - Page 6

...cycle uses intermittent wash action with cool water and slow spin to gently care for machine washable delicate garments. faster spin speeds will reduce drying times. For work jeans, ... setting and warmer temperatures for lightly soiled office wear. Items to wash: Lightly soiled garments Machine-wash silks, hand-wash fabrics and wool Cycle: Quick Wash Wash/Rinse Spin Soil Temperature:...
Owners Manual - Page 7

... a high speed. To select, choose Rinse/Drain & Spin and turn off Extra Rinse. At the end of allergens. This cycle adds liquid chlorine bleach to spin excess water out of a load. CYCLE GUIDE Settings and options shown in washer Clean Washer with Affresh™ † Models WTW7800XW*1 only: NSF Protocol P172 Sanitization Performance of...
Owners Manual - Page 8

...washer • Empty pockets. Separate lint-takers from towels, rugs, and chenille fabrics. Load garments in loose heaps evenly around basket wall. Try mixing different sized items to your laundry...washing delicate or small items. • Turn knits inside out to avoid pilling. Load laundry into fabric. • Treat stains promptly. • Close zippers, fasten hooks, tie...
Owners Manual - Page 9

... will cause the bleach or Oxi product to ensure proper distribution at correct time in this washer. always follow manufacturer's directions for information on washer Liquid chlorine bleach/ Oxi dispenser Add liquid chlorine bleach or Oxi laundry boost product to immediately dispense into detergent dispenser. Follow the manufacturer's instructions to determine the amount...
Owners Manual - Page 12

... freezing weather, winterize your dispensers. Put 1 qt. (1 L) of time, follow WINTER STORAGE CARE directions before moving , or not using again, run washer on both water faucets. Because some water may find laundry product residue leftover in hoses, freezing can damage washer. disconnect and drain water inlet hoses. 2. CLEANING YOUR DISPENSERS You may stay in your...
Owners Manual - Page 13

... household plumbing for oversized, non-absorbent items such as recommended. See "Level the Washer" in washer drain system. Use Bulky Items cycle for leaks (laundry tubs, drain pipe, water pipes, and faucets.) An unbalanced load can backup out of the cabinet. Washer not performing as metal snaps, buckles, or zippers touch against the bottom of a clogged...
Owners Manual - Page 14

If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won 't run or fill, Check for proper water supply. Washer not draining/ spinning, loads are still wet 14 Empty pockets and use garment bags for any blown fuses. Reset a tripped circuit breaker. The washer senses the dry load with short spins that inlet valve...
Owners Manual - Page 15

...Not using HE detergent or using too much detergent can cause the washer to drainpipe or tub. Check drain hose for loading recommendations. Suds from regular detergent or using fabric softener...When using too much HE detergent. Sand, pet hair, lint, etc. Washer not loaded as expected (cont.) Washer not draining/ spinning, loads are not reversed. Add an Extra Rinse to measure correctly...
Owners Manual - Page 16

... transfer. Do not add products directly onto load. Wash like colors together. Run the Clean Washer cycle with dry items only. Always follow garment manufacturer's care label instructions. ...Not using a higher speed spin. See "Cleaning Your Washer" in water. Items may not have tangled. Additional water lifts the laundry off the impeller, resulting in loose heaps evenly around...
Owners Manual - Page 17

...) appears in display Ld (too long to drain water. Drain extends more than 10 minutes, the cycle will appear at the end of laundry, from locking. Washer is higher than 4.5" (114 mm) into standpipe. Lower drain hose if the end is running a load-balance correction routine. Allow the washer to fill. If the dial is normal for...

Whirlpool Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • How do I remove odors from my Top-loading HE washer?
    ... from my Top-loading HE washer? If the procedure does not sufficiently improve washer freshness, evaluate your laundry room is cancelled, run every month to thoroughly clean the inside of fabric softener. Top-load HE with Affresh  washer cleaner or liquid chlorine bleach to  maintain washer freshness. If your drain hose installation, usage and...
  • What are some tips for using my Jetted Sink?
    ...32; Do not overfill with laundry. The jetted sink is not designed to the pump/motor or internal seals and could cause damage to replace a washing machine. The jetted sink should... not be used for washing delicate clothing such as lingerie, hosiery, blouses or a single sweater. Never run the pump/motor on ...
  • Damaged Clothing - Top-load HE washer with Dispenser Drawer
    ... or run down...washer? This cycle starts with other wash items. Did you washing a large load? Check inside the washer...into the washer. Try mixing...washer basket? Loose strings may occur on top of garments, evenly around the basket wall. Tightly packing a washer...washer? Was a wire in a cycle like a comforter or sleeping bag? Top-load HE washer with Dispenser Drawer - Top-load HE washer...

Similar Questions

Cabrio Washer Getting Stuck In A Cycle And Won’t Finish The Load.
My cabrio washer is getting stuck with about 22-24 mins left in a 56 min cycle and won't finish the ...
(Posted by kkwnavin 6 years ago)
Whirlpool Washer Wtw7800xw
Can you tell me how to do a systems check??
(Posted by appliancediscounyinc 11 years ago)
Model Wtw 4800xq1 Washing Machine Capacity
I cant seem to find the info online for the capacity for my washing machine :) it only says double ...
(Posted by ideagirlconsulting 11 years ago)
Ask a New Question
Use the box below to post a new question about this Whirlpool product .
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Whirlpool Manuals

Find free Whirlpool WTW7800XW manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

Whirlpool Reviews

View thousands of Whirlpool user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Whirlpool customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Whirlpool customer service rankings, employee comments and much more from our sister site.

Whirlpool Recalls

Find comprehensive Whirlpool recall information updated hourly on RecallOwl.com.