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Whirlpool WTW7500GW Support Question

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Question posted by debora7867 on March 16th, 2020

Washer Wtw7500gw

It will not drain and spin , make a light humm sounds and the lock button stay on

Current Answers

Answer #1: Posted by Troubleshooter101 on March 17th, 2020 2:40 AM
Troubleshooter101

Member since:
September 30th, 2015

Points: 2,927,030
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These are the real culprits behind humming noise.Humming problems
  1. Drain hose: If the washing machine is functioning correctly but makes a humming sound while draining, there could be a problem with the drain hose. Replacing the drain hose may solve your problem, but if the hose is fine, and there's still a humming sound it could mean there's something wrong with the water supply.
  2. Water supply: If the washing machines does not take in water and makes an unusual humming sound, it could be that the water isn't flowing. Check to see if there is proper water supply to the washing machine. First check that the taps are actually on. Then unplug the washing machine and turn off the taps supplying water to it. Unscrew the fill hoses from the water valve. Hold the hose over a bucket and turn on the taps to see if there is a decent water supply coming through the hose.
    If the water flow is adequate, then check for any blockage in the water valve's filter. Although this fault is rare, it can occur. Gently remove the water valve filter with flat pliers and clean the filter. Be careful, as most filters are made of brittle plastic and can easily break.
    If the water flow is slow or if there is no water coming through the hose, then there is likely a fault with the plumbing. In cold weather, the pipes may have frozen, particularly if the washing machine is in the garage.
  3. Carbon brushes in the motor: If you switch on the machine and it makes a humming sound as though it is working but the drum does not turn, then the most common explanation is worn out carbon brushes in the motor. The brushes (located on both sides of the motor) are inexpensive to replace. If they are not worn then there is likely a fault with the motor itself or the printed circuit board.
  4. Drive motor: If the washing machine does not drain water, spin, or agitate, and just makes a humming sound accompanied with a slight electrical burning smell, then you are likely dealing with a failing drive motor. At this point you will have to call the manufacture's customer service help line for further assistance.
  5. Washer motor: If the washer motor has burned out you may hear a hum or buzz and you will probably smell something burning. A burned out washer motor can be replaced, but often it is more cost-effective to simply buy a new washing machine because the motor usually precursor to other parts giving up the ghost. You may just enter a cycle of repairing and replacing parts, which racks up costs.
  6. Washing machine pump: The gentle humming noise may be caused by a jammed pump trying to turn. The most common explanation for the pump not spinning is a small garment caught in the pump. There's no other way to fix this problem other than taking the machine apart so that you can remove the stuck item. The problem may also be due to bearing failure, in which case the pump has to be replaced. It is best to call an appliance technician to carry out professional repairs.
  7. Motor coupling: It may also be that the motor coupling has broken, especially if the humming sound seems to have a vibration to it. In this case you will have to take the machine apart. If you're feeling brave and aren't afraid of voiding your warranty, you can Google for directions how to take apart your particularly make and model. You can also check YouTube for video tutorials. You can usually find different washer parts you need online, so all you need is a free afternoon and an assistant to keep the coffee coming to get your DIY fix.
  8. Washer drive block: If the washer drive block is loose or worn down you'll have to replace it. This link will take you to the most well-known brands where you'll find step by step instructions on how to fix or replace the drive block on your washer. If your make isn't on the list, just do a YouTube search and there's bound to be one for your particular make. Once again, you shouldn't try this if you don't have any successful DIY experiences under your belt and if you don't want to negate your warranty.

Thanks


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Troublshooter101
Answer #2: Posted by Odin on March 16th, 2020 6:07 PM
Odin

Member since:
April 10th, 2010

Points: 41,236,680
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See https://www.repairclinic.com/RepairHelp/Washing-Machine-Repair/11-5-2171723-/New/Whirlpool-Washing-Machine-WTW7500GW2-ModelTroubleshooting#. The links most likely to solve are listed first and fourth.

If you require further advice, you'll have to consult Whirlpool. (You can if necessary find contact information at https://www.contacthelp.com.)


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Whirlpool WTW7500GW Manual Pages

W10854698A v03.indd - Page 1

...drain the water from the tub and turn off the washer by pushing against the plastic tub top visible just beneath the top of the washer (see Figure 1), it . When no rubbing sound...button to -side by pressing the POWER button. To confirm that any indication of water. When the leveling foot adjustment check is drained, you to rock the tub side-to drain the tub and turn off the washer...
Installation Guide - Page 2

... Number 285835 Lint clogged drain Drain Protector Part Number 367031 Connector Kit Part Number 285835 LOCATION REQUIREMENTS Select proper location for installation are in cardboard insert in a basement, laundry room, closet, or recessed area. 271/2" 27" (699 mm) (686 mm) 42" (1067 mm) 2 Tools needed: Parts needed: (Not supplied with washer) Your installation may...
Installation Guide - Page 3

..." (2.44 m), you need : n A water heater set to 120° F (49° C). If you must be needed.) Laundry tub drain system 4.5" (114 mm) 39" (990 mm) Minimum capacity: 20 gal. (76 L). This washer has been tested for a standpipe drain: 2" (51 mm). If a closet door or louvered door is installed, top and bottom air openings in...
Installation Guide - Page 5

... power cord plug and pull to remove all parts from tub CONNECT DRAIN HOSE 5. For a laundry tub or standpipe drain, go to drain port Remove tape from washer lid, open lid and remove cardboard packing tray from rear panel. See "Tools and Parts". 6. Drain hose form must be inside standpipe; You may need to back of...
Installation Guide - Page 6

...drain hose form (floor drain installations only) 9. Water should run until it is snug. Make note of the drain hose. Repeat this step with a red ring. Clear water lines For floor drain installations, you must be connected to hot water faucet. You may enter washer...to check for a few seconds through hoses into a laundry tub, drainpipe, or bucket to tighten couplings an additional ...
Installation Guide - Page 7

... reduce excess noise and vibration. 13. On all four feet make solid contact with plastic feet). Secure drain hose Laundry Tub Standpipe Wall 14. LEVEL WASHER IMPORTANT: Level washer properly to its final location. Place a level on leveling feet tightly against washer cabinet. HELPFUL TIP: You may want to check levelness of front using lid, as...
Use & Care Guide - Page 4

...to a traditional agitator-style washer. As the washer dampens and moves the load, the level of the cycle as the lid lock goes through a self-test. Normal Sounds You Can Expect At different... start to spin prior to adding water, this washer delivers the detergent directly to determine the correct water level for the load. Traditional agitator-style washer Low-water washer The most ...
Use & Care Guide - Page 6

...enhanced cleaning action for loads that sound when a feature, setting, or option is locked and cannot be cooler than what your previous washer provided. • Even for ...lightly soiled items, select Light Soil Level for loads requiring an additional rinse cycle or to maintain the selected temperature setting throughout the wash period. SPIN SPEED This washer automatically selects the spin...
Use & Care Guide - Page 9

... become trapped, causing unexpected sounds. • Sort items by recommended cycle, water temperature, and colorfastness. • Separate heavily soiled items from lightly soiled. • Separate delicate...towels, rugs, and chenille fabrics. Add laundry products • Empty pockets. Loose change, buttons, or any small object can set stains into washer For best performance, load items in ...
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Use & Care Guide - Page 11

...Touch START/PAUSE button to cancel Delay Start. Colors that bleed or fade Light soils 11 Red, green, and blue LED lights come on washer 9. Touch DELAY START button to Wash" ...modifiers Make sure the dispenser drawer is added to start . 2. Bright colors Moderate to light soils Cool Warm water is normal. To cancel delay start : 1. Touch and hold START/PAUSE button to...
Use & Care Guide - Page 12

These may take several minutes if the load was spinning at a high speed. NOTE: Not all options are available with all cycles. Touch ...button to pause washer; Promptly remove items when cycle is left open the lid to add 1 or 2 missed items: Touch START/PAUSE button to start the wash cycle. Unlocking the lid to add items If you may wish to restart the cycle. the lid will sound...
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Use & Care Guide - Page 14

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Use & Care Guide - Page 15

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Use & Care Guide - Page 16

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Use & Care Guide - Page 17

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