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Whirlpool GJC3634RB Support Question

Whirlpool GJC3634RB Support Question

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Question posted by sarasjohnson on July 8th, 2012

Knob Makes Clicking Noise On Dual Element But Does Not Work

turning knob on my large dual cooktop stove makes a clicking noise and the small element heats up abd then goes cold (clicking noise) the large element never heats up but stays cold.

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Related Whirlpool GJC3634RB Manual Pages

Dimension Guide - Page 1

... RCC3024R OVERALL DIMENSIONS Straight-edge cooktop B Electrical: A 4-wire or 3-wire, single phase, 240 volt, 60 Hz., AC only electrical supply is protected by dashed box above cooktop K. 1½" (3.8 cm)... between back wall and countertop Because Whirlpool Corporation policy includes a continuous commitment to cooktop H. Junction box or outlet; 12" (30.5 cm) minimum from bottom of...
Use & Care Guide - Page 2

... 6 Control Lock/All Off 6 WARM HI /LO Function 6 PARTS AND FEATURES - KNOB CONTROLS 7 COOKTOP CONTROLS - KNOB CONTROLS 8 Dual Element 8 Bridge Element 9 Warm Zone Element 9 ACCUSIMMER® Feature 9 COOKTOP USE 10 Ceramic Glass 10 Home Canning 10 Cookware 10 COOKTOP CARE 11 General Cleaning 11 TROUBLESHOOTING 12 ASSISTANCE OR SERVICE 13 In the U.S.A 13 In Canada 13 WARRANTY...
Use & Care Guide - Page 3

... on . Select utensils having flat bottoms large enough to a hot surface. If cooktop should break, cleaning solutions and spillovers may result in ignition of clothing. Some cleaners can produce noxious fumes if applied to cover the surface unit heating element. s When flaming foods under the hood, turn the fan on Cooktop - SAVE THESE INSTRUCTIONS 3 s Proper Installation...
Use & Care Guide - Page 4

... (simmer function; Right front touch control (simmer function; warming function) G. dual-size element) A H G A. dual-size element) C. dual-size element) A. dualsize element) C. Control lock/All off G. Ceramic glass cooktop B. Center rear surface cooking area (with dual-size element) H. warming function) F. warming function; warming function; Left rear surface cooking...
Use & Care Guide - Page 5

... smaller amounts of the cooktop touch controls. REMEMBER: When cooktop is restored to increase or decrease power. 3. Fire Hazard Turn off at the same time. For maximum element operation, all controls when done cooking. Medium High Between 9 - 6 MED Medium Medium Low Between 4 - 2 SIMMER HI s Hold a rapid boil. WARM HI WARM LO Dual Elements s Keep larger amounts...
Use & Care Guide - Page 6

... glow red, indicating that have flat bottoms to turn off surface cooking area. When warming baked goods, allow a small opening in food poisoning or sickness. Touch ON/OFF. 2. Cover all the surface cooking elements. To Lock Cooktop: Press and hold the CONTROL LOCK/ ALL OFF keypad for heating cold foods. Do not use of cookware. The...
Use & Care Guide - Page 7

... not match those of the items listed. Center rear control knob (dual-size element) C. Right rear control knob (Warm zone control on some or all of your model. Hot surface indicator lights B. Center rear control knob (dual-size element) F. Ceramic glass cooktop B. Center rear surface cooking area (with dual-size element) F D. The locations and appearances of the features shown here...
Use & Care Guide - Page 8

... hot to desired heat setting. Dual zone To Use SINGLE: 1. Push in and turn knob from the OFF position to OFF when finished. s Quickly brown or sear food. To Use DUAL: 1. KNOB CONTROLS WARNING Hot Surface Indicator Lights (on Knob Control models) The Hot Surface Indicator Lights will remain on some models) s Large- Dual Elements (on until the cooktop has cooled...
Use & Care Guide - Page 9

... a single or dual element. When warming baked goods, allow a small opening in and turn front left side cooking area. s Do not use , it to desired setting. 2. Single size Use the bridge element to create an oblong heated area to cover food. To use SINGLE and BRIDGE area (A + B): 1. Push in food poisoning or sickness. Turn knob to OFF when...
Use & Care Guide - Page 10

... of surface cooking areas, elements or surface burners between it free from stains and provide the most recently used as the surface cooking area. s Do not use of the cookware. Cookware should be used areas to -heavy thickness. Home Canning When canning for the most even heating. On electric cooktops, canners should be removed...
Use & Care Guide - Page 11

... or oven cleaner. COOKWARE CHARACTERISTICS Aluminum s Heats quickly and evenly. COOKTOP CARE General Cleaning IMPORTANT: Before cleaning, make sure knobs are suggested first unless otherwise noted. STAINLESS STEEL (on some paper towels. Damage may be ordered as cooktop has cooled down . Do not soak knobs. You may occur. 11 s Cooktop Polishing Creme and clean damp paper towel...
Use & Care Guide - Page 12

... Touch Activated models, is the element inserted properly? See "Coil Elements and Burner Bowls" section. See "Cooktop Controls" section. See the Installation Instructions. s Is the appliance wired properly? Make sure the cooktop controls are permanently pressed. If the cooktop lights continue to a setting. A B s Is the control knob set to the proper heat level? Follow the steps...
Use & Care Guide - Page 13

...fit right and work right because they...Kit (coil element models) Order Part Number 242905 Cooktop Cleaner (ceramic glass models) Order Part Number 31464 Cooktop Protectant (ceramic glass models) Order Part Number 31463 Cooktop Care Kit (...call the Whirlpool Customer eXperience Center toll free at www.whirlpool.com and click on "Buy Accessories Online." For further assistance If you need to your ...
Installation Guide - Page 1

.... 8286066B ELECTRIC COOKTOP INSTALLATION INSTRUCTIONS INSTRUCTIONS D'INSTALLATION DE LA TABLE DE CUISSON ÉLECTRIQUE Table of Contents / Table des matières COOKTOP SAFETY 1 INSTALLATION REQUIREMENTS 2 Tools and Parts 2 Location Requirements 2 Electrical Requirements 3 INSTALLATION INSTRUCTIONS 4 Prepare Cooktop for Installation 4 Install Cooktop 5 Make Electrical Connection...
Installation Guide - Page 2

... you do not find this type of installation will make the cooktop easier to confirm that your cooktop model number and approved combinations of the cabinets. ■ The cooktop must be a specified cooktop that are minimum clearances and provide 0" (0 cm) clearance. ■ Grounded electrical supply is required. It is approved to countertop with the installation clearances...
Installation Guide - Page 3

...countertop NOTES: After making the countertop cutout, some installations may require notching down the base cabinet side walls to cooktop H. Junction box...(52 cm) G. 18" (45.7 cm) minimum clearance from right side of countertop I K J A 1.7 cm) min. Electrically ground cooktop. A D For model 15" (38.1 cm) model only: rear of cabinet or rear wall under countertop back edge of cutout...
Installation Guide - Page 4

... One Batterymarch Park Quincy, MA 02269 CSA International 8501 East Pleasant Valley Road Cleveland, OH 44131-5575 Before You Make the Electrical Connection: To properly install your cooktop, you must determine the type of electrical connection you will be provided at the junction box). Aluminum/copper connection must be using special connectors and/or...
Installation Guide - Page 5

... so they are perpendicular to the front edge of the countertop. Using 2 or more people, turn cooktop right side up from cutout to hold brackets in cutout. Tighten screws just enough to avoid scratching the countertop. 7. NOTE: Make sure that will allow the bracket to Countertop" for the option you choose. 3. Remove the...
Installation Guide - Page 6

... type of electrical connection. Electrically ground cooktop. Connect the cooktop cable to follow these instructions can result in death, fire, or electrical shock. Connect the flexible cable conduit from Cooktop This cooktop is manufactured with a frame connected, green or bare ground wire. For 15" (38.1 cm) model only: WARNING Make Electrical Connection 1. Electrically ground cooktop...
Installation Guide - Page 8

... bracket. 2. Do not overtighten. Complete Installation 1. For more information, see which step was skipped. 2. NOTE: If the cooktop does not work after turning on the power, check that you purchased your tools. 3. Use a screwdriver to clean cooktop before use. Dry thoroughly with a soft cloth. U.S. Junction box E. Black wires H. Connect the 2 black wires together using...

Whirlpool Knowledge Base Results

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  • How do I clean the cooktop controls on my gas range?
    What is the Oven Temperature Control feature on my gas range and how does it work? How do I clean the cooktop controls on my gas range? Do not soak knobs. When replacing knobs, make sure knobs are in the Off position. Cleaning cooktop controls Do not use steel wool, abrasive cleansers or oven cleaner. Cleaning method Soap and...
  • How does the dual-size element on my ceramic-glass electric cooktop work?
    ... dual-size element on my electric downdraft ceramic glass cooktop control panel and cooktop? The dual element combines both the inner and outer elements and is my cooktop not working Baked goods undercooked in the same way as a regular element. Push in and turn the control knob clockwise from the Off position to Off when finished. To use the single element: Push in and turn knob...
  • How do I clean the coil elements on my electric range?
    ... the dual-size element on Whirlpool® What are cool. Routine maintenance on my ceramic-glass electric cooktop work? Soil will burn off and elements are cool. Coil Elements and Burner Bowls . IMPORTANT: Before cleaning, make sure all controls are off and the oven and cooktop are the parts and features on the control panel of my electric drop-in...

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