Western Digital WD600U017 Support Question
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Question posted by businesspathsolutions on March 25th, 2016
External Hardrive Wd600u
Current Answers
Answer #1: Posted by MightyMiroWD on March 28th, 2016 6:51 AM
First, on your Windows PC check if the drive is visible in BIOS and Disk Management. If it is and it appears as Unallocated space then you just have to partition and format it there, and then you can use it in your PC. Here's a KB article showing how to do that:
http://products.wdc.com/support/kb.ashx?id=iP4Ozw
If it doesn't show up in BIOS then try the basic troubleshooting steps:
1. Connect the drive to a different USB port of the computer, and if possible with a different USB cable.
2. If the issue continues, plug it in another computer and see if it will be recognized properly - that's the best way to determine if the problem is with the HDD, or with the PC.
In case it does appear in any of these steps then follow the KB article to partition and format it.
If it doesn't show up after all feel free to contact our support so they can help you further:
http://products.wdc.com/support/kb.ashx?id=5Vvfxl
As for the drivers solution suggested by @jdfitchett, WD drives use the generic drivers of your OS. You can take a look at the few troubleshooting steps in this KB article as well if you want:
http://products.wdc.com/support/kb.ashx?id=tyVFWw
Hope this helps and best of luck, mate!
Cheers! :)
An official WD representative
www.wdc.com
Answer #2: Posted by jdfitchett on March 25th, 2016 10:55 AM
this link will help install drivers for windows vista,7,xp and 10
please let me know if this was helpful
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