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Western Digital WD1600E1MS Support Question

Western Digital WD1600E1MS Support Question

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Question posted by kevinmerrell on July 17th, 2015

My Laptop Wont Recognise The Wd166e1ms And I Cant Find A Driver

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Answer #1: Posted by TheWiz on July 17th, 2015 12:01 PM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

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Unfortunately that means the drive is most likely dead. External hard drives don't need drivers.

Answer #2: Posted by MightyMiroWD on July 20th, 2015 1:24 AM
MightyMiroWD

Member since:
July 30th, 2014

Points: 25,610
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Hi there.

I'm sorry to hear about the issues you're having with the external drive. In order to get the external recognized you can try the basic troubleshooting steps:

1. Try a different USB cable and plug the drive in a different USB port to see if it will be recognized.

2. In case it is still not, plug it in a different computer - that is the best way to see if the problem is with the drive, or with the motherboard of the computer.

Basically, this drive relies upon a driver that is build into your OS so it should be recognized once you connect and initialize it. However, since it is not recognized once you connect it to the computer you can check for the latest firmware and drivers for your external drive:

http://products.wdc.com/support/kb.ashx?id=lpSPtH

If after these steps it's still not recognized, and you have valuable data you want to extract from the device, then I would suggest to contact with a data recovery company and see if your information could be extract from there. Here's a link with WD data recovery partners:

http://products.wdc.com/support/kb.ashx?id=pwI8Ln

Hope this helps and best of luck!

Cheers! :)


An official WD representative

www.wdc.com

Related Western Digital WD1600E1MS Manual Pages

Quick Install Guide (pdf) - Page 1

...) Machine noise - Une « déclaration de conformité » aux directives applicables a été déposée auprès de Western Digital Europe. WD Elements™ Technical Support Services support.wdc.com www.westerndigital.com 800.ASK.4WDC 800.832.4778 +800.6008.6008 00800.27549338 +31.880062100 North America...
Product Specifications (pdf) - Page 1

... Simply plug it in to a high-speed USB 2.0 port for maximum performance. External Storage WD Elements™ Desktop Hard Drives Plug and Play Storage USB 2.0 Compact Metal Case An ideal way to instantly add... metal case for immediate use , reliable way to add more storage to load. WD Elements USB desktop hard drives are an easy-to-use so there's no software or CD to your PC or ...
Product Specifications (pdf) - Page 2

External Storage WD Elements Desktop Hard Drives What it Holds Photos up to Hours up to Songs up... 750 GB WDE1UBK7500 1 TB WDE1UBK10000 Limited Warranty Americas 1 year EMEA 2 years APAC 3 years Kit Contents USB 2.0 desktop hard drive USB 2.0 certified cable AC adapter Quick Install Guide Product Specifications Data transfer rate:1 480 Mb/sec (maximum) Operating temperature: ...

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