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Vtech InnoTab Pink Interactive Learning App Tablet Support Question

Vtech InnoTab Pink Interactive Learning App Tablet Support Question

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Question posted by jbahrke on November 18th, 2011

Keep Getting Message That My Device Not Found

After i installed the download for the innotab, i connected the innotab to my pc via usb. On the display screen on innotab it says that it is connected to computer. But once the learning apps comes up, it says that vtech device not found. What do i do?

Current Answers

Answer #1: Posted by cvanmeir on December 29th, 2011 9:41 AM
This answer was accepted by the poster of the original question.
cvanmeir

Member since:
December 29th, 2011

Points: 1,020
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The problem is with the latest installation of Flash. While this is a problem Vtech should have fixed prior to the Christmas rush, Flash comes to the rescue with their online archive of previous versions. First, uninstall any current versions of the Flash player currently installed on your computer. Once it's removed, you don't have to restart your computer for the rest of this to work.

Next, go to http://kb2.adobe.com/cps/142/tn_14266.html and scroll down until you see "Flash Player 10.3.183.11." It's second from the top of available downloads. Download that zip file, and choose the installer for your computer. Windows users should install flashplayer10_3r183_11_win.exe, and Mac users should install flashplayer10_3r183_11_mac.dmg. There are also installers for Linux and Solaris operating systems.

Once the earlier version of Flash is installed, link up your child's InnoTab to your computer. The Learning Lodge will work perfectly and you will be able to register for an account to manage downloads.

Answer #2: Posted by shermain0031 on December 31st, 2012 12:23 PM
shermain0031

Member since:
December 31st, 2012

Points: 30
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updated info. I have been trying to get the learning lodge working x 10hrs. I contacted customer support and they say there is an issue with the software. The issue should be fixed in 24-48hrs. i have an Innotab 2S.

Answer #3: Posted by lynneblogs on December 26th, 2011 8:23 PM
lynneblogs

Member since:
December 26th, 2011

Points: 40
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I had the same problem all day yesterday with my daughter's new InnoTab, and just found the fix at http://voices.yahoo.com/vtech-innotab-device-not-found-fix-10750567.html?cat=19 It's too complimacated to spell everything out here - they did a good job.

It took me a whole day to figure out what was going on and it wound up taking 5 minutes to fix. -_- I ran across your question yesterday, so I though I'd spread the good word!

Answer #4: Posted by Anonymous-44020 on November 29th, 2011 2:47 PM
Anonymous-44020

Member since:
November 29th, 2011

Points: 0
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Hi

Had the same problem with our Innotab - check to make sure the USB cable is properly inserted in the Innotab. It needs a bit more a shove than any other USB device I've used, and should 'click' (OK, not quite, but it definitely makes an audible sound) when it's in properly. It's a bit misleading because the Innotab can still say 'connected to computer' even when the USB isn't quite inserted properly, but the Learning Lodge software won't recognise the device.

Related Vtech InnoTab Pink Interactive Learning App Tablet Manual Pages

User Manual - Page 2

...-function tablet just for children ages 4-9 that has a rich library of cartridge software with interactive animated e-books, learning games, creative activities along with InnoTab™, kids can look, listen, touch, and tilt their way through imaginative play. It features a 5" brilliant color LCD touch screen, a tilt-sensor for game control, as well as a USB port for downloads, SD...
User Manual - Page 3

... Introduction 1 Included in this Package 1 Product Features 2 Getting Started 4 Battery Installation 5 How to Play 6 Desktop Menu 7 Status Bar 7 Content 8 Built-in Apps 8 Built-in Content 14 Playing an InnoTabTM Cartridge 15 Online Features 15 Downloads Menu 15 Inserting an SD Card 16 Connecting to a Computer 16 VTech® Kidizoom®...
User Manual - Page 4

...expanded memory, and new apps being added all the time, InnoTabTM is a multi-function, touch screen tablet for your child's safety. Included in this toy, and should be discarded ...this package • One VTech® InnoTabTM Learning App Tablet • One InnoTabTM Pen • One USB Cable • One User's Manual InnoTabTM Pen USB cable User manual Warning: All packing materials, such...
User Manual - Page 5

Product Features Screen Lock Sliding Switch Touch Screen InnoTab™ Cartridge Port InnoTab™ Pen and Pen Holder Stand AC Adaptor Jack Headphone Jack Power Button USB Port Home Button Help Button Volume Buttons Brightness Button Battery Cover SD Card Slot Battery Compartment Backup Battery Slot and Cover Backup Battery Cover 2
User Manual - Page 7

.../LR6 /AM-3) is turned off. • Locate the battery cover on page 19. Getting started Backup Battery Slot & Cover Stand The backup battery provides power for maximum performance. &#...shown in image 2. • Make sure to be removed from the toy. 4 Battery Installation • Make sure the tablet is recommended for the clock. For backup battery replacement instructions, please see ...
User Manual - Page 8

...UL697 or cUL697 is recommended. • Make sure the tablet is not to be connected to more than the recommended number of power supplies. &#...Getting started • The supply terminals are not to be short-circuited. • The toy is turned off automatically. NOTE: When InnoTabTM is no input for 8 minutes. After that battery power is approximately 10-30 minutes, depending on the screen...
User Manual - Page 9

... periods of time. • The toy is only to be connected to equipment of ClassII (marked on the marking plate with InnoTabTM, please go to the Clock app to update the date and time to the current date and time. Getting started Standard Guidelines for Adaptor Toys • The toy is not intended for use by...
User Manual - Page 10

... your InnoTab™. The InnoTabTM owner's name is locked, this icon will receive free V.Coins when you will appear. Getting started Desktop Menu Status Bar Built-in Apps: Touch an app icon to play. Downloads: Touch the Downloads icon to view, play, or manage any content that you register your V.Coins. If your screen orientation is displayed here...
User Manual - Page 11

...to delete an item. is included on your tablet at purchase. (Please see all the e-...screen. Touch this to add a new item. Built-in Content section below for more details.) Go to vtechkids.com to purchase and download more e-books. 8 Flick left or right to move between the bookshelves and see the Built-in Apps E-Reader Touch the E-Reader icon to read e-books downloaded from Learning...
User Manual - Page 12

... SD card into InnoTabTM and connect your InnoTabTM to your computer with the included USB cable. Select "File Manager" in Learning Lodge Navigator™ to an SD card (not included). Flick left or right to purchase and download more games. Pinball Letters and Ice Escape are included on your tablet at purchase. (Please see the...
User Manual - Page 13

...details about transferring photos to your computer with the included USB cable. content Back - Touch this to your SD card.... Forward - Insert an SD card into InnoTabTM and connect your computer to an SD card (not included). Touch...tablet (make sure the Screen Lock Sliding Switch is unlocked). You can change the viewing orientation between landscape and portrait by using Learning...
User Manual - Page 17

...: Ice Escape Help the penguin get up to find more than one missing letter, you can find this game in the Games app and Downloads menu. Built-in Content Motion Game: Pinball Letters Tilt the tablet to edit the owner's name, set desktop wallpaper, or type in the Games app and Downloads menu. 14 Curriculum: Spelling...
User Manual - Page 18

... visit www.vtechkids.com/download Downloads Menu In the InnoTabTM desktop, touch the Downloads icon to be a city dog. A pop-up and moved to download great apps, e-books and themes online. Touch "Yes" to confirm, or "No" to enter the delete mode. Rufus was LOUD! Curriculum: Reading You can also connect to our Learning Lodge Navigator™...
User Manual - Page 19

... smaller end of InnoTabTM under the battery cover. - Make sure the tablet is not write-protected. vtechkids.com/download for US or www.vtechcanada.com/toysdownload for Learning Lodge NavigatorTM from www. Locate the SD card slot on your InnoTabTM, as shown in images 3 & 4. 3 4 Connecting to store game records, downloaded content, photos, videos or music. -
User Manual - Page 20

... section of your InnoTabTM. Use your InnoTabTM screen will show a Connected to download free games, e-books, or apps from Learning Lodge NavigatorTM. online features • Insert the larger end of the USB cable into a USB port on the USB port cover of the Learning Lodge NavigatorTM. The USB port is usually marked with the USB cable, your free V.Coins to Computer...
User Manual - Page 21

... and Videos Slide out the stand until it to set up your InnoTabTM as a photo frame. Note: For your safety, please do NOT place your InnoTab using third party software (not included). For further information on InnoTabTM. Then use the stand to set up the InnoTabTM in either portrait or landscape...
User Manual - Page 22

... this type of time. 3. When not connected to the output cord, blades, housing, ... or liability. Please examine the toy transformer periodically for conditions that ,...a computer, please close the USB port cover on the InnoTabTM for...: File Type Video Encoder Display size Frame rate Bit rate...InnoTabTM or the computer while files are downloading. Recommended format settings required for safety....
User Manual - Page 24

...no sound Headphones are Unplug headphones from connected. Troubleshooting Problem Possible Reason Solution Screen displays Volume is turned down. with no ...screen at close range for every hour of flashing colors or patterns, especially on , Battery power low Replace the battery. Remove the cartridge, clean it into the InnoTabTM. 21 While the InnoTabTM Learning App Tablet...
User Manual - Page 27

... claims by third parties that may be happy to help you might have. Disclaimer and Limitation of Liability IMPORTANT NOTE: Creating and developing InnoTabTM Touch Learning System products is licensed under the AVC patent portfolio license for the personal use of a consumer or other uses in which it does not receive...
User Manual - Page 28

If this device must accept any interference received, including interference that interference will not occur in a residential installation. Cet appareil numérique de la ...is no guarantee that may cause harmful interference to operate the equipment. 25 However, there is connected. • Consult the dealer or an experienced radio/TV technician for help. Disclaimer and Limitation...

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