Vtech InnoTab Pink Interactive Learning App Tablet Support Question
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Question posted by malakakenbman on September 11th, 2014
Tried To Upgrade Innotab And Now It Wont Work
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Current Answers
Answer #1: Posted by freginold on November 29th, 2014 5:16 PM
Disconnect and reconnect the adapter, both from the Innotab and from the power source. Check the outlet that the adapter is plugged into to be sure it is working correctly. (An outlet tester or a lamp will tell you if the outlet works.) If the power source is good but the Innotab still doesn't work, try running it on battery power. If it works on a battery but not on AC power, you may need to replace the AC adapter.
Remove and reinstall the battery, making sure that the side with the + on it faces out of the Innotab. (Seepage 20 of the user guide for instructions on installing the battery.) Make sure you have the correct battery type (CR2025) installed. If possible, try a new battery.
If nothing helps and the Innotab still doesn't turn on, contact VTech customer support at 1-800-521-2010. The Innotab comes with a 90-day limited warranty, so if that warranty hasn't expired yet, VTech may be able to repair or replace the tablet for you.
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Remove and reinstall the battery, making sure that the side with the + on it faces out of the Innotab. (Seepage 20 of the user guide for instructions on installing the battery.) Make sure you have the correct battery type (CR2025) installed. If possible, try a new battery.
If nothing helps and the Innotab still doesn't turn on, contact VTech customer support at 1-800-521-2010. The Innotab comes with a 90-day limited warranty, so if that warranty hasn't expired yet, VTech may be able to repair or replace the tablet for you.
--------------------
If this answer helped you to solve your problem, please let us know by clicking on the “Helpful” icon below. If your question wasn’t answered to your satisfaction, feel free to resubmit your question, with as much information as possible so that we can provide a more complete solution. Thank you for using HelpOwl!
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